The newly opened Hotel Interurban has selected ALICE’s suite of products to streamline hotel operations and elevate the guest experience. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Located a few miles from the Seattle-Tacoma International Airport in Tukwila, Washington, the adoption of ALICE’s suite of hotel technology continues Hotel Interurban’s focus on elevating the guest experience with cutting-edge technology. The hotel’s tech-forward amenities include a custom-built canopy at the entrance of the hotel, comprising of 60 solar panels that produce enough electricity for almost all first-floor operations. Hotel Interurban also features Washington State’s first in-house Relay robot, “Hazel,” who delivers items to guestrooms, assists with room service, and is a regular presence around the hotel.
Many of the Hotel Interurban team members, including the hotel’s General Manager, Mike West, have used ALICE at other properties throughout the Pacific Northwest and are excited to implement ALICE on property. “Hotels are always looking for ways to streamline operations and make their teams more efficient,” said West. “For Hotel Interurban, ALICE is the perfect platform to accomplish almost everything with one easy-to-use tool.”
“Both ALICE and Hotel Interurban strive to offer the highest level of personalized guest services through technology,” said ALICE’s Senior Sales Executive of the Pacific Northwest and Hawaii, Karen Clancy. “When hotels open with ALICE, they give their staff the necessary tools to create strong processes from the very beginning. The result is exceptional guest experience and staff communication from the moment their doors open.”
The rollout of the ALICE platform at the property includes ALICE’s suite of front of house tools for the hotel’s Concierge, Front Desk and Guest Services teams, and back of house tools for Maintenance, Housekeeping, Front Desk, Security, and Food & Beverage.