Close

Cart

Total $0.00

Checkout

The Parker Palm Springs has selected ALICE’s housekeeping and maintenance software, ALICE Staff, ALICE’s concierge software, ALICE Concierge, and ALICE’s guest text messaging solution, ALICE Guest, to upgrade staff communication and guest engagement at the 144-room luxury resort, just outside of downtown Palm Springs. Parker Palm Springs is using ALICE on recommendation from the Parker New York, which has been using ALICE since 2015. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

Before switching to ALICE, staff at Parker Palm Springs were using a variety of communication channels, including radios and paper logs, to relay information and manage internal work orders and guest requests. While these methods presented short-term efficiencies, says Parker’s Hotel Manager Yagmur Gursoy, they often hampered productivity later on, when messages went missing or required lengthy follow up. Gursoy is particularly eager to eliminate radios on property. In addition to being unreliable across the resort’s 13 acre, their noise is intrusive to guests and detracts from the “magic” of the property, he explains.

Gursoy and his management team are excited that ALICE will streamline this communication within and between departments, eliminating chance of human error and creating a record of all guest information and staff exchanges. For the first time, management will be able to asses how quickly their teams are responding to internal work orders and guest requests, as well as gauge productivity more broadly. Gursoy is confident that the time his staff saves by streamlining their communication will also save time for guests and improve the guest experience.

“It’s all about efficiency and how best to deliver on our brand promise,” explains Gursoy of his decision to implement ALICE. “ALICE will enable us to put all these prehistoric ways of doing business aside, and help us create all the magic of the resort, behind the curtains.”

Yagmur and his team will start with ALICE Staff and ALICE concierge and roll the guest text messaging product out slowly, once they assess how best to incorporate it into the very high-touch guest service the property is known for.

Parker Palm Spring’s selection of ALICE, by way of recommendation from the Parker New York, has special meaning for the ALICE team. Parker New York was ALICE’s first client for its concierge technology. During a highly iterative process that lasted over a year, the hotel’s concierge team helped shape the ALICE product into what it is today, influencing the addition of popular features like reminders, repeating tickets, dayview, itineraries, letter confirmations and printing. Parker New York also helped support the development of ALICE’s staff and guest products, with the hotel eventually switching from rival technologies to using ALICE throughout. Through years of close collaboration, Parker New York’s General Manager Slyvie Fayolle has become a valued ALICE champion: "Everybody is very happy to use it and finds it very intuitive to use,” she says of ALICE. “When all the employees of the hotel are aligned on the same system, on the same platform, they are able to see what has been done and how the guest request is going across. That to me is the single most important aspect of ALICE that makes it a big differentiator in our industry.

About ALICE

Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.

Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://info.aliceapp.com.

Contact: Kayla Rowen

kayla.rowen@alice-app.com / 6054306480

Related News

ALICE Creates Eye-Opening Insights to Housekeeping Operations for Hotel Wailea

Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve

Eli Gerard Is ALICE’s Director of Sales for Mexico

Staff Efficiencies at The Chateaux Deer Valley Upgrade From Bunny Hill to Black Diamond With ALICE

Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation

Hotel Zetta Reveals Its Secret to the Reason Why People Come Back to Stay at Their Hotel: Hardworking Staff and ALICE

ALICE Provides The San Luis Resort the Technology Upgrade to Offer More Than 'Just' A Beach With Consistent and Reliable Service

Les Clefs d'Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry

Increasing Hotel Operations and Guest Engagement - The Brooklyn Way

Hotel Interurban Selects ALICE to Achieve Guest Satisfaction and Hotel Excellence From the Moment Doors Open

Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018

ALICE and Samsung Unveil First-Ever Hospitality Industry Smartwatch with Viceroy Hotel Group

How This Palm Beach Hotel Creates Personalized Guest Experiences with ALICE

ALICE Extends Their Core Operations Platform Through Innovative API Integrations

Let Your Guests Make Requests By Voice, And Give Staff A Way To Seamlessly Manage Their Requests, With The New Partnership Between ALICE And Volara

Benbria and Knowcross Announce Technology Partnership

Create and Deliver Itineraries Without Leaving The Lobby With ALICE and Percipia

Four Must-Attend Speaking Engagements During HITEC 2018

Learn Why More Than 2,000 Hotel Properties Worldwide Use ALICE’s Award-Winning Technology

ALICE Celebrates 100 Global Employees (And Counting)

All News »

Please login or register to post a comment.