Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort
July 18, 2017 10:39am
Gateway Canyons Resort & Spa selects ALICE’s concierge software to help its concierge team organize its extensive roster of on-property activities for guests.
New York, NY -- Colorado destination Gateway Canyons Resort & Spa has selected ALICE’s concierge technology, ALICE Concierge, to help the resort’s concierge team manage guest activities at the 6,000 acre property, which is part of the Noble House Hotels & Resorts collection.
Scheduling activities for resort guests is no small feat. As one journalist noted in a recent Forbes article, “If you stand at the epicenter of Gateway Canyons Resort, it’s a fair statement that there’s more to do within a six-mile radius than any other hotel in the American West.”
And it’s up to the resort’s concierge to make sure guests take advantage of everything Gateway Canyons has to offer, which includes luxury car rentals, a helicopter pad for air tours, a skeet shooting range, a secluded ranch catering to horseback riding, spa, luxurious pools, restaurants, tours and excursions with the resort’s curator of curiosity, a full-service adventure center offering mountain bikes, UTV tours, laser tag and archery, and the Gateway Canyons Auto Museum (housing one of the most valuable classic car collections in the United States). The self-described “world’s first and only discovery resort” (owner John Hendricks is the founder and former Chairman of global media company Discovery Communications), Gateway Canyons is also one of the only locations in the world where Precambrian rock is still visible to the human eye, and just steps away from one of the highest concentrations of dinosaur fossils on the planet.
Until a year ago, the resort’s front desk staff organized activities for guests, in addition to performing all the other responsibilities of their role. As the profile of the resort has risen since opening in 2005 - recent accolades include being named #1 “Top Resort Hotel in the West” in the Travel + Leisure 2016 World’s Best Awards, as well as #5 “Best Hotels in the U.S.” and #16 “Best Hotels in the World” - it became necessary to create a concierge team, dedicated to creating unique and personalized itineraries for resort guests. This concierge team, like the front desk staff before them, used Outlook to schedule activities, but it soon became evident they’d need a dedicated concierge tool to make it easier to coordinate their work and elevate the level of service they could offer their guests.
With ALICE’s robust concierge toolset, which includes features like a local vendor database, package and luggage tracking, reminders and alerts, and branded confirmation letters, maps, and itineraries, Gateway Canyons’ concierge are now better able to coordinate work between themselves, as well as create detailed and customized plans for guests. ALICE is also helping other departments have more insight to the work of the concierge as well as assist guests off-hours, since authorized staff can easily log into ALICE whenever the concierge aren’t on-property or nearby, and print out itineraries for guests or answer activity-related questions.
Mandy Guldner, Director of Lodging, says ALICE has helped the concierge team with efficiency, communication, and professionalism. “We needed something more suited to the job of concierge than Outlook, which wouldn’t let us print guest itineraries or collaborate on work, and we found a great solution with ALICE. Now, we’re able to create detailed guest profiles by recording guest preferences and activities. This helps us curate more tailored guest activities, strengthen our relationship with guests, and forecast our needs for next season.”
gateway canyons resort & spa
By joining all of your hotel departments with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS, POS, and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date.
Contact: Lola Feiger
Located in the spectacular red rock canyons of western Colorado, Gateway Canyons Resort & Spa caters to the most discerning traveler with 72 luxury guest rooms and suites, including 14 newly-completed casitas. The resort delights guests with savory dining options at Entrada Restaurant, wellness-focused treatments at The Spa at Gateway Canyons, canyon air tours and trips aboard a luxury helicopter, privileged access to more than 100 years of automotive history and design at the Gateway Canyons Auto Museum, and a variety of self-selected experiential activities offered through the on-site Adventure Center and Driven Experiences programs. Built by John Hendricks, founder and former chairman of the Discovery Channel and Discovery Communications, Gateway Canyons Resort & Spa is dedicated to nurturing curious minds and spirits through lifelong learning programs and adventures within an inspiring natural environment. For more information, please call Gateway Canyons Resort & Spa at 1-866-671-4733 or visit www.gatewaycanyons.com.
A privately held company for more than 30 years, Noble House Hotels & Resorts, Ltd. was founded in 1979 by owner Patrick R. Colee as a commercial property development group, transitioning in 1994 to a hotel ownership management company. Headquartered in Seattle, Wash., the corporation owns and manages an upscale portfolio of 15 distinct and visually captivating properties spanning the U.S. From the historic passenger Napa Valley Wine Train, to luxury resorts in Seattle, Wash. Jackson Hole, Wyo. and the Florida Keys, each property maximizes and showcases its physical setting. Noble House is continuously growing, operating 43 hotel restaurants, bars and lounges, showcasing local culture and inspiration from local surroundings. With a philosophy that emphasizes “location, distinction and soul,” Noble House Hotels & Resorts exemplifies individuality, dedicating itself to creating and managing exceptional properties that contribute to their communities, staying true to local history, culture and ambiance.
For more information, visit www.NobleHouseHotels.com or call Noble House Hotels & Resorts at 877.NOBLE.TRIP.
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