TSA Partners with Movenpick Hotel Riyadh on a Comprehensive Upselling Program
April 18, 2016 9:31am
TSA Solutions Supports the Hotel to Drive Revenue, Guest Satisfaction, and Front Desk Upselling Efficiency – the Partnership Accelerates TSA’s Growth Across the Middle East
RIYADH and NEW YORK — APRIL 18, 2016. Continuing its accelerated expansion worldwide, TSA Solutions has implemented its Front Desk Upselling program to support the 438-room Movenpick Hotel Riyadh in enhancing upselling revenues, building RevPAR and promoting increased guest satisfaction. The Hotel is TSA’s 12th partner hotel in Saudi Arabia - TSA now has more than 100 hotel partners throughout the Middle East.
Management selected TSA for the comprehensiveness and flexibility of its upselling program, including its front desk training component. Andreas Mattmuller, Chief Operating Officer, Movenpick Hotels & Resorts Middle East and Asia, said, “We are very happy to announce our partnership with TSA. We expect to see significant revenue increases as a result, and even in the short time we have been working together so far, our staff have become even more adept at helping guests find solutions that best suit their needs, delivering the highest service standards. We look forward to a successful partnership.”
As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.
Hicham El-Dah, Director of Business Development Middle East, said, “We are delighted to be working with Movenpick Hotel Riyadh. We look forward to contributing to the hotel’s ability to improve drive new revenues and build customer satisfaction, through our proprietary upselling strategy and program. We look forward to reporting on the progress of our program in the months ahead.”
For more information, visit www.tsa-solutions.com.
Tags: tsa solutions,
movenpick hotel riyadh,
front desk upselling
TSA Solutions is the worldwide leader in hotel upselling solutions. TSA helps nearly 1,000 hotel partners in 70 countries achieve measurable and sustainable increases in incremental revenue and RevPAR - capturing more than USD 200 million in annual incremental revenue, with an average ADR increase of 2%. With no upfront investment cost for the majority of its programs, TSA’s technology, training, and performance management tools also support hotels’ efforts to increase guest satisfaction and boost personnel retention.
TSA is also building intuitive new technology applications to drive business for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.
TSA continues to evolve its solutions to support hoteliers in capturing even more incremental revenue, with programs in reservations, sales, restaurants and bars.
Founded in 1987, TSA Solutions is headquartered in Singapore and maintains operations throughout Asia-Pacific, the Middle East, Europe and North America.
Contact: Michael Frenkel
Mövenpick Hotels & Resorts, an international upscale hotel management company with over 16,000 staff members, is represented in 25 countries with 83 hotels, resorts and Nile cruisers currently in operation. Around 30 properties are planned or under construction, including those in Chiang Mai (Thailand), Riyadh (Saudi Arabia) and Tunis (Tunisia). Focusing on expanding within its core markets of Europe, Africa, the Middle East and Asia, Mövenpick Hotels & Resorts specializes in business and conference hotels, as well as holiday resorts, all reflecting a sense of place and respect for their local communities. Of Swiss heritage and with headquarters in central Switzerland (Baar), Mövenpick Hotels & Resorts is passionate about delivering premium service and culinary enjoyment – all with a personal touch. Committed to supporting sustainable environments, Mövenpick Hotels & Resorts has become the most Green Globe-certified hotel company in the world. The hotel company is owned by Mövenpick Holding (66.7%) and the Kingdom Group (33.3%). For more information, please visit www.moevenpick-hotels.com
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