TSA Solutions’ Upsell Programs Support the Hotel with Dramatic Increases in Revenue, Guest Satisfaction, and Front Desk Upselling Efficiency
DUBAI and NEW YORK — MARCH 15, 2016. Continuing its accelerated expansion worldwide, TSA Solutions has implemented its Front Desk Upselling program to support the 210-room Copthorne Hotel Dubai in enhancing upselling revenues, building RevPAR and promoting increased guest satisfaction. TSA now has close to 40 hotel partners in Dubai.
In less than a year since implementing the program, the hotel saw monthly upsell revenue grow from 1% to 4% of total room revenue, an increase of 400%. The hotel also noted an increase in positive TripAdvisor reviews expressing an appreciation for the opportunity to upgrade to a different room type; and in the ability of front desk staff to upsell effectively, increasing RevPAR.
Management attributes the results to the comprehensiveness and flexibility of TSA’s program, including its front desk training component. Glenn Nobbs, General Manager of Copthorne Hotel Dubai said, “We are very happy with the results of our partnership with TSA. Our revenue increases have been significant, and our staff are now more empowered to help guests find solutions that best suit their needs, ensuring we continue to offer the highest service standards. Working with TSA’s team is a pleasure, and we look forward to even greater success in the months ahead.”
As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.
Hicham El-Dah, Director of Business Development Middle East, said, “We are delighted to be working with Copthorne Hotel Dubai and to see the measureable results of our partnership. We are happy to contribute to the hotel’s ability to improve revenues and customer satisfaction, through a strategic and comprehensive upselling strategy and program. We look forward to sharing more good news about our growth in the weeks ahead.”
For more information, visit www.tsa-solutions.com.