Now with presence on four continents, the upselling leader has close to 1,000 hotel partners in 70 countries, as its Front Desk Upselling (FDU) program delivers more than $200,000,000 annually

MINNEAPOLIS, MN OCTOBER 7, 2015 . . . With guest acquisition costs and other factors continuing to pressure revenues,¹ TSA Solutions has helped hotels maximize the potential of strategic upselling, generating more than $200,000,000 annually for nearly 1,000 hotel partners in more than 70 countries. Building on the rapid adoption of its FDU program, TSA has grown its presence on four continents, servicing hotels in five continents, speaking more than 13 languages. And the company believes even faster growth is ahead.

Klaus Kohlmayr, TSA’s Chief Commercial Officer, said, “TSA’s growth is continuing to accelerate, demonstrating the value of TSA’s FDU and other upselling approaches to help counteract trends that are challenging hotel revenues in all parts of the world.” He concluded, “As hotels continue to see rising margin pressures, more and more properties are tapping into the significant incremental revenue streams we can deliver – and we are preparing to introduce new innovations that will help our clients grow revenues even more quickly. We look forward to announcing these new products in the months ahead.”

TSA Solutions was founded in Singapore as a hotel training company in 1987. Since then, it has developed into a full service upselling provider that helps some of the world’s most distinctive properties increase revenues and guest satisfaction through a combination of online tools, performance management reporting, consulting and training.

Patrick Wimble, Director Commercial Performance, AMEA, InterContinental Hotels Group said:

"TSA is recognized as one of the leaders for what they do, and deservedly so, because simply put, the ROI is there. TSA is continually offering strategy and tactics for upselling and revenue maximization, constantly looking at ways to drive that additional revenue, while delivering absolute value to the guest.”

As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.

For more information, visit