Generate Upsell Revenues, Increase Guest Satisfaction & Motivate Front Office Teams
MINNEAPOLIS, MN — November 3, 2015 . . . Continuing its worldwide expansion and accelerated growth in the U.S., TSA Solutions has helped InterContinental Hotels & Resorts (IHG) achieve stellar performance in three key markets, demonstrating the value of strategic upselling to generate revenues, increase guest satisfaction and motivate Front Desk associates.
In less than a year since implementing TSA’s upselling program, the InterContinental Buckhead Atlanta had an upselling revenue increase of 146%, positively impacting overall guest room revenue. In that same period, upselling revenues at the InterContinental Mark Hopkins in San Francisco more than doubled. Moreover, at the InterContinental Times Square, TSA is credited with helping increase guest satisfaction thanks to enhanced matching of the Hotels’ rooms with the guests needs.
Samara Fernandez. IHG’s Area Director of Revenue Management based in Atlanta, said, “Partnering with TSA provides numerous benefits in addition to maximizing revenues on upselling opportunities. TSA’s automated tools have significantly streamlined the incentive payout for upsells, allowing for a quick turnaround, which highly motivates the Front Office team. The training sessions, both online and at the property level, are highly energizing and combined with TSA’s online platform provide excellent tools to associates to empower them to drive upsells.”
As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.
Klaus Kohlmayr, TSA’s Chief Commercial Officer, said, “We are delighted to contribute to the success of IHG through our upselling programs, in the U.S. and worldwide.” He concluded, “With IHG partners now in Atlanta, New York, San Francisco and Washington D.C., it’s especially gratifying to see the positive impact on revenue and personnel our programs have had in these dense, highly competitive markets. We look forward to continuing to adding more IHG hotel partners in the U.S., and expand our partnership with IHG branded Hotels worldwide.”
TSA Solutions was founded in Singapore in 1987. Since then, it has developed into a full service upselling provider that helps some of the world’s most distinctive properties increase revenues and guest satisfaction through a combination of online tools, performance management reporting, consulting and training.
For more information, visit www.tsa-solutions.com.