 LOS ANGELES and ORLANDO, Fla.,
February 25, 2013 – Four Seasons Hotel Los Angeles at Beverly
Hills, the
first West Coast property to feature in-room ICE Touch on iPads, is
expanding
its partnership with software developer Intelity to offer additional
hotel
services to guests who carry mobile devices.
Guests will now be able to transform their personal tablet or smartphone (Android or Apple) into a virtual concierge by downloading the hotel’s free app, granting them access to an array of services. With just the touch of a finger, guests can schedule a wake-up call or order a meal to be delivered to their room, among other guest services. General Manager Mehdi Eftekari said, “Our hotel has recognized that a growing number of our guests are mobile device owners, and this technology has become organic to their daily lives. Incorporating it into their stay connects them to the hotel in an entirely innovative, yet integral way, yet our traditional services are all still available if the guest prefers.” Intelity President and CEO David Adelson said, “Working with Four Seasons Hotel Los Angeles at Beverly Hills has been a pleasure. They have shown a true pioneering spirit by being among the first to embrace this technology and constantly anticipating the needs of not only today’s guests, but future guests as well.”  Four Seasons Hotel Los Angeles at
Beverly
Hills has long put emphasis on offering top technology throughout the
hotel. In
2011, the hotel launched ICE Touch on iPad2 devices in all 285
guestrooms and
suites with access to the hotel’s services and amenities, bridging the
gap of
communication between staff and guests in real time. This new
mobile app
provides further access to the hotel’s unique services and amenities
from any
location in the world.
Travel apps were reported as seeing the “highest year-over-year growth of any industry or product-related app category” in the U.S., according to a Nielsen study. Additionally, Nielsen reports that U.S. Android and iOS users have been shown to prefer using apps to access travel information rather than mobile web browsers, spending 95 percent of their time in apps. “While traveling, it’s important to have what you need available quickly and in a more convenient, travel-friendly form,” Adelson said. “Intelity helps a hotel provide guest services in a way that meets this need, before, during and after a guest’s stay.” Intelity's ICE enterprise platform integrates with PMS, POS and Ticket systems at the Four Seasons Los Angeles at Beverly Hills. For more information on Intelity, visit www.intelitycorp.com.  Intelity,
headquartered in Orlando, Florida, is the creator of the world’s first
fully
integrated enterprise platform including an interactive guest services
interface, ICE (Interactive Customer Experience™), with a full,
real-time
back-end management tool that measures ROI and integrates with more
than 30
hotel management systems. Since beginning operations in 2007, the
hospitality
solutions company has grown exponentially and become a pioneer in
hospitality
technology with the deployment of ICE across four continents serving
almost 500
hotels worldwide, including all major brands and many significant
independents.
The New York Times
called ICE “the digital edge” for hotels. The
customizable interface allows guests to arrange services via an in-room
touch
screen tablet; smartphone and tablet; TV; laptop; or touch screen. The
ICE
platform has been recognized industry wide, earning Intelity the
industry’s
“Most Innovative Hospitality Technology” award in a vote by hoteliers
and the
Business Traveler Innovation Award for Best Travel Convenience &
Efficiency
Innovation. Become acquainted with ICE and learn what Intelity’s hotel
partners
are saying on the Intelity website www.intelitycorp.com. For more information,
please call 1-888-RevPAR-1 (1-888-738-7271) or
follow us on Twitter (@Intelity).
About Four Seasons Hotel Los Angeles at Beverly Hills Four Seasons Hotel Los Angeles at Beverly Hills is known for its high energy buzz and this Hollywood icon has finished a complete remodel of all 285 guestrooms and suites, Ballroom, Windows Lounge, pool and features the award-winning restaurant Culina, Modern Italian, located on the Lobby level. Please visit www.fourseasons.com or call (310) 273-2222 for further information or reservations. |