Hotel Online
News for the Hospitality Executive




Four Seasons Hotel Los Angeles at Beverly Hills Expands
Technology with ICE Mobile



LOS ANGELES and ORLANDO, Fla., February 25, 2013 – Four Seasons Hotel Los Angeles at Beverly Hills, the first West Coast property to feature in-room ICE Touch on iPads, is expanding its partnership with software developer Intelity to offer additional hotel services to guests who carry mobile devices.
 
Guests will now be able to transform their personal tablet or smartphone (Android or Apple) into a virtual concierge by downloading the hotel’s free app, granting them access to an array of services. With just the touch of a finger, guests can schedule a wake-up call or order a meal to be delivered to their room, among other guest services.
 
General Manager Mehdi Eftekari said, “Our hotel has recognized that a growing number of our guests are mobile device owners, and this technology has become organic to their daily lives. Incorporating it into their stay connects them to the hotel in an entirely innovative, yet integral way, yet our traditional services are all still available if the guest prefers.”    
 
Intelity President and CEO David Adelson said, “Working with Four Seasons Hotel Los Angeles at Beverly Hills has been a pleasure. They have shown a true pioneering spirit by being among the first to embrace this technology and constantly anticipating the needs of not only today’s guests, but future guests as well.”
 
Four Seasons Hotel Los Angeles at Beverly Hills has long put emphasis on offering top technology throughout the hotel. In 2011, the hotel launched ICE Touch on iPad2 devices in all 285 guestrooms and suites with access to the hotel’s services and amenities, bridging the gap of communication between staff and guests in real time.  This new mobile app provides further access to the hotel’s unique services and amenities from any location in the world.
 
Travel apps were reported as seeing the “highest year-over-year growth of any industry or product-related app category” in the U.S., according to a Nielsen study. Additionally, Nielsen reports that U.S. Android and iOS users have been shown to prefer using apps to access travel information rather than mobile web browsers, spending 95 percent of their time in apps.
 
“While traveling, it’s important to have what you need available quickly and in a more convenient, travel-friendly form,” Adelson said. “Intelity helps a hotel provide guest services in a way that meets this need, before, during and after a guest’s stay.”
 
Intelity's ICE enterprise platform integrates with PMS, POS and Ticket systems at the Four Seasons Los Angeles at Beverly Hills. For more information on Intelity, visit www.intelitycorp.com.

About Intelity
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 30 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE “the digital edge” for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet; smartphone and tablet; TV; laptop; or touch screen. The ICE platform has been recognized industry wide, earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).
   
About Four Seasons Hotel Los Angeles at Beverly Hills
Four Seasons Hotel Los Angeles at Beverly Hills is known for its high energy buzz and this Hollywood icon has finished a complete remodel of all 285 guestrooms and suites, Ballroom, Windows Lounge, pool and features the award-winning restaurant Culina, Modern Italian, located on the Lobby level.  Please visit www.fourseasons.com or call (310) 273-2222 for further information or reservations.
.

Contacts:

Phil Schwartz
Chief Marketing Officer
Intelity
407.965.2198
phil.schwartz@intelitycorp.com

.
  Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: Intelity's ICE Now Covers Five Continents / February 2013

Intelity Returns to Pebble Beach National Pro-Am / January 2013

Intelity's ICE Storms Hotel Lobbies; Intelity announces innovative technology for hotel public spaces / January 2013

Intelity and Hotelinnovativ Bring ICE to Switzerland / January 2013

Conrad Hotels & Resorts Launches Conrad Concierge, New Level of Personalized Service for Today's Luxury Traveler; For the first time, guests can customize their hotel experience before arrival with Conrad Concierge / November 2012

ICE Proves Hot Feature at Fairmont Pacific Rim / November 2012

Peninsula and Intelity Announce an Evolution of Interactivity; Partnership Fundamentally Expands Hotel Guestroom Service Technology / November 2012

New Technology in The Hotel in Brussels; Intelity's guest room service management technology and a mobile-based, front desk bypass system from OpenWays are now installed at The Hotel in Brussels / October 2012

ICE Comes Early at The Arrabelle at Vail Square; Intelity's ICE in-room software arrives at the AAA Four Diamond Award winning resort, The Arrabelle in Vail, Colorado / October 2012

Intelity Fills Brand New Vice President Position with Longtime Hilton Executive Jeff Fox / October 2012

Intelity Releases Results of Two-year Study of iPad Use in Hotels; Guest user data collected from hotels reveals that service via tablets is becoming a preferred method of accessing and ordering guest services. / October 2012

Hotels Enabled to Put iPhone5 on ICE; Intelity's ICE software is fully compatible with the new iPhone 5, allaying any apprehensions about expensive necessary upgrades by existing hotel clients. / September 2012

Intelity's ICE Featured in Top Rated Aloft Hotels; Intelity technology aids Aloft hotels in Tallahassee and Abu Dhabi in providing a distinguished guest experience / September 2012

Intelity Docks Technology on LaunchPort; Intelity and LaunchPort are teaming up to offer docking stations for iPads featured in hotel rooms / September 2012

Intelity Celebrates Five Years As Industry Leader; The Orlando-based hospitality technology company marks its fifth year providing hotel guest service software / August 2012

Fine Dining at Your Fingertips with Intelity's ICE; Hotel guests can order room service from Mondrian SoHo's new restaurant, Isola Trattoria & Crudo Bar, or Hotel Bel-Air's Wolfgang Puck restaurant using Intelity's ICE on in-room iPads. / August 2012

Intelity Reaches Milestone With 50 ICE Mobile Hotels; The leading provider of mobile guest service software for hotels marks its 50th client, NYC's Bryant Park Hotel, to opt for its mobile platform / August 2012

Intelity Announces Partnership With SpaSoft; The leading companies in guest management and spa management solution technology expect the first integration of their respective software in September. / July 2012

Four Seasons Hotel Toronto To Offer Intelity's ICE / July 2012

Intelity and Evolve Guest Controls Announce Strategic Partnership / June 2012

The Life and Times of a Guest Request with Intelity's ICE Technology; Take a walk through the process of fulfilling a guest request with the award-winning ICE Technology. / June 2012

Intelity and Newmarket International Forge Partnership for Meeting & Event Focused Hotels; First of its kind solution delivers unprecedented service options to meeting planners and attendees plus hotel staff / June 2012

Enseo And Intelity Announce ICEbox™, an In-Room Entertainment and Customized Guest Services Experience; Intelity's ICE™ Enabled on Enseo Platform, Expands Market Reach for Both Companies / June 2012

Ciena Hotels and Intelity Forge a Partnership; Intelity's ICE Will Serve Guests at all Ciena Hotels and Suites / June 2012

Stop The Presses! ICE Saves Tens of Thousands For Earth Day; Intelity's ICE Replaces In-Room Printing. / April 2012

Intelitys ICE (冰- ICE in Chinese) Now Supports All Western and Character-Based Languages; ICE Guest Services Management Solution Brings More Value to Hotels and Guests With Multilingual Capability / March 2012

Intelity's ICE Now Integrates with Twenty-Five Hotel Systems. Creates an Automated Staff Experience; ICE Guest Services Management Solution Brings More Value to Hotels / March 2012

Intelity Co-Sponsors Pebble Beach National Pro-Am; ICE Arrives On The California Coast. Thousands Cheer. / February 2012

Intelity - Changing Hospitality In An Instant; The award-winning hospitality solutions provider introduces ICE Instant allowing hoteliers to name their own price for customized apps / January 2012

Intelity ICE Technology Featured at the First Radisson Blu Hotel in the United States; Newly Opened Radisson Blu Aqua Hotel, Chicago Features Four Versions of Award-Winning Guest Services Technology / December 2011

Intelity Broadens Reach in Asia Pacific Region with McLaren International Partnership; The leading provider of hospitality technology solutions and services will now distribute Intelity's award-winning ICE / November 2011

Intelity ICE Touch on iPad Earns In-Room Technology Innovation of the Year Award for Eccleston Square Hotel; London hotel wins in-room technology innovation category by European Hospitality Awards / November 2011

Classic Style Meets Cutting Edge Technology as Hotel Bel-Air Reopens with Intelity’s ICE Technology; The renowned Los Angeles hotel reopens after an extensive refurbishment including the deployment of ICE via in-room tablets / November 2011

Elegance and Innovation Align in South America With the Introduction of Intelity ICE at Hoteles Charleston Colombia; Intelity continues global expansion with three 5-star properties in Colombia / October 2011

Four Seasons Hotel Los Angeles at Beverly Hills Launches Cutting-Edge ICE Technology; All 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel / September 2011

Intelity's ICE Adds Service and Style to Ian Schrager's PUBLIC; Continuing rapid expansion, Intelity welcomes Chicago's PUBLIC to worldwide client portfolio / September 2011

Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity’s ICE to Delano and Hudson; The innovative virtual concierge technology continues to set the trend in two additional Morgans properties / September 2011

Virtual Concierge Arrives in Asia with the Introduction of Intelity’s ICE to The L Resort Krabi; The Luxury Lifestyle Resort Will Be the First in Asia to Launch Virtual Concierge Via iPads / August 2011

The Palmer House Hilton Introduces Virtual Concierge to Guests of Historic Hotel; Hotel partners with Intelity ICE to offer guests hospitality services via their mobile device / August 2011

Intelity ICE Expands Offerings to Include the Android Platform / June 2011

Intelity Introduces the Future of Hospitality at HITEC; Award Winning ICE Technology continues to revolutionize the hospitality industry / June 2011

Eccleston Square Hotel Introduces Virtual Concierge to Europe With iPad 2 Featuring Intelity ICE Technology; The Newly Refurbished Hotel Will Be First in Europe to Launch Virtual Concierge Utilizing the iPad 2 with Intelity Technology / June 2011

Intelity and OpenWays Joining Forces to Offer the Most Comprehensive Mobile Guest Experience with Hotel Efficiency in Mind / May 2011

Intelity ICE Ushers High Tech Hospitality Into the Windy City; Chicago becomes the latest city to embrace the guest services technology trend / May 2011

Hilton Inn at Penn and Intelity Ice Partner to Create Green Luxury; Two revolutionary brands bring sustainability and technology together and make a difference / May 2011

Intelity Changing the Hotel Industry…One App at a Time; Award Winning ICE Technology Revolutionizes the Hotel Guest Experience / April 2011

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals; In-room guest facing technology delivers significant energy savings and virtually eliminates in-room printing costs / April 2011

Morgans Hotel Group Garners Visionary Award for Intelity ICE Touch on iPad at Royalton Hotel; ICE technology generates tens of thousands of dollars in food and beverage revenue / April 2011

High Art Meets High Tech with the Arrival of Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami; The year's "most innovative" hospitality technology adds edgy flair to contemporary boutique hotel / April 2011

Intelity ICE Touch on iPad Awarded “Most Innovative” Hospitality Technology for 2010; Hoteliers Vote ICE Touch on iPad the Best in Guest Services Technology / March 2011

Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology; Mondrian Soho New York Debuts with Virtual Access to Guest Services / March 2011

World’s Largest JW Marriott Opens with Intelity’s ICE Software Available in Every Room; JW Marriott Indianapolis Downtown guests can interactively order hotel amenities with ease / February 2011

Intelity ICE Technology Enhances Guest Experience at New York’s Plaza Hotel; The Iconic New York Hotel Launches Virtual Concierge Featuring iPads with Intelity Technology / February 2011

Hotels Generate Higher Revenues and Lower Costs With Intelity’s ICE TV / April 2010

Intelity Announces Vice President of Hospitality Sales / April 2010

Intelity’s ICE Offers Real-Time Solutions to Generation Y Travelers / April 2010

Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010

Intelity To be First in Hospitality iPad Revolution With ICE Canvas / January 2010

Intelity Creates Affordable ICE Mobile iPhone Application For Hotels / January 2010

Intelity’s ICE is Welcomed into Boutique Hotels Throughout the U.S. / July 2009
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News | Industry Resources

Please contact Hotel.Online with your comments and suggestions.