News for the Hospitality Executive
(CHICAGO; August 4, 2011) – An architectural wonder in the heart of downtown Chicago, The Palmer House Hilton, offers guests the opportunity to relish in the grandeur of tradition while experiencing modern amenities, including the latest innovation in hospitality, ICE (Interactive Customer Experience ™). This award-winning technology places guests in control of their stay allowing them the ability to customize their experience with a simple touch to their personal mobile device.
Guests utilizing the ICE Mobile app can place an order for room service, find information on local attractions and events, make dinner reservations, coordinate transportation, or use any other available services with ease. Whether traveling on business or pleasure the easy to use app is the ideal solution for the on-the-go traveler allowing them to coordinate their requests from within the hotel or even from miles away. In addition, The Palmer House Hilton will also feature ICE Lobby providing a public-space solution to guests and visitors.
“The Palmer House has always been on the cutting edge of hospitality advances ― from being the first hotel in Chicago to install electric lighting and telephone system to now offering ICE Mobile available on smartphones, we have always strived to provide guests with the latest tools to enhance their experience,” said Dean Lane, General Manager. “The city of Chicago attracts guests from around the world and we are proud to offer them an innovative way to experience the best our hotel has to offer.”
“The Palmer House Hilton is an iconic property and we are honored to be a part of their modern day history, as they continue to improve upon the overall hotel experience,” said David Adelson, CEO, Intelity. “ICE not only enables a guest to make requests without even so much as a phone call, but streamlines these requests to hotel staff, improving efficiency and guest satisfaction.”
The Intelity ICE app for The Palmer House Hilton is available now and can be downloaded free of charge here: http://itunes.apple.com/us/app/palmer-house-for-ipad/id446768635?mt=8
About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 91 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 592,000 rooms in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. For more information about the company, please visit www.hiltonworldwide.com.
About Hilton Hotels
Hilton Hotels is the stylish, forward-thinking global leader of hospitality that welcomes guests in more countries than any other full-service hotel brand. The Hilton brand currently includes more than 530 hotels and resorts in 76 countries, and plans to serve travelers in 80 countries by the end of 2011. By offering innovative products, services and amenities, Hilton enables travelers to be at their best 24/7, whether traveling for business or leisure. Start your journey at www.hilton.com. Facebook users can follow the Hilton Hotels brand at www.facebook.com/Hilton
About The Palmer House Hilton—A Grand Palace Hotel
The majestic, world-class Palmer House Hilton reflects the opulence Potter Palmer designed and built into the original hotel in 1871, starting with its façade and extending to the dramatic, muraled Beaux Arts lobby and gracious guestrooms and event spaces. The Palmer House Hilton remains one of only 26 grand palace hotels remaining in America today, and it’s one of Chicago’s architectural crown jewels.
The Palmer House Hilton is owned by Thor Equities and operated by Hilton Worldwide. The hotel was named a member of the National Trust for Historic Preservation’s Historic Hotels of America (HHA) for maintaining its historic integrity, architecture and ambiance. For additional information, please visit www.Facebook.com/PalmerHouseHilton or call 312.726.7500.
Intelity, headquartered in Orlando, Florida, is a hospitality software solution company focused on the self-service marketplace. Its ICE software with guest interface and “ICS” (ICE Control System) backend management was the recipient in 2011 of the industry’s “Most Innovative Hospitality Technology” award in a global vote by hoteliers. Intelity designs its software/hardware products with a focus on generating higher hotel revenues, reducing operating costs and increasing guest satisfaction. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com.
For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (www.twitter.com/Intelity).
Janelle Thadhani/Shannon O’Malley
Cheryl Andrews Marketing Communications
Tel: (305) 444-4033
For Palmer House Hilton:
17 E. Monroe St.
Chicago, IL 60603
Wagstaff Worlwide, Inc.
Emily Kaiden / Lauren Larson
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