Hotel Online
News for the Hospitality Executive




Conrad Hotels & Resorts Launches Conrad Concierge, New Level of Personalized
Service for Today's Luxury Traveler


For the first time, guests can customize their hotel experience before arrival with Conrad Concierge

 
McLean, Va. (November 27, 2012) – Conrad Hotels & Resorts knows today’s luxury traveler has come to expect more than simply great service – they expect offerings customized to meet their needs. Additionally, consumers are using technology more than ever before. A survey released by Conrad shows nearly 75 percent of consumers use a smartphone, tablet or computer when booking elements of their travel. With these insights in mind, Conrad today announces its next leap in intuitive, personalized service to accommodate the luxury traveler: Conrad Concierge. The first service-enabled technology to be completely integrated with hotel management systems across a brand’s portfolio, Conrad Concierge invites travelers to customize their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.

Personal Luxury at Your Fingertips
With Conrad Concierge, guests now have the ability to customize the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at Conrad locations worldwide to experience the smart luxury service that Conrad provides, with every guest’s stay as unique and individualized as they are. Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge delivers on the brand’s promise of the Luxury of Being Yourself.

“Conrad guests represent a new generation of global travelers for whom life, business and pleasure seamlessly interact,” said John Vanderslice, global head of luxury and lifestyle brands at Hilton Worldwide. “Conrad Concierge allows for this interaction by putting the control in the hands of our guests. Whether it’s scheduling a wake-up call while you’re at a business dinner or booking a relaxing spa treatment, this new app offering allows for a seamless and intuitive experience.

Smart Luxury at the Push of a Button
In a national survey of U.S. consumers, Conrad found that 77 percent of travelers value service when selecting a hotel. Moreover, nearly 70 percent of U.S. travelers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs. 

“When it comes to hotels, younger, more affluent travelers don’t necessarily want to interact with the concierge,” said global travel expert and bestselling author, Claire Newell. “Conrad Hotels & Resorts understands the importance of meeting the needs of today’s smart luxury traveler, and Conrad Concierge helps by putting the entire hotel experience in the hands of their guests via the technology they are using most often.”

With a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple®1 and AndroidTM2 operating systems, so guests can access this personalized luxury via tablet or smartphone.

Visit www.conradhotels.com/conradconcierge to download Conrad Concierge to any Apple or Android mobile device. To learn more about Conrad Hotels & Resorts visit www.conradhotels.com.

Survey Methodology
Edelman Berland conducted a ten-minute online survey among a U.S. representative sample of n=1,000 Americans ages 18+. The margin of error for this sample is +/- 3.1% at the 95% confidence level. The online survey was fielded between November 12 – November 14, 2012.

About Conrad Hotels & Resorts
CONRAD® HOTELS & RESORTS is Hilton Worldwide’s global luxury brand and the choice for today’s modern, sophisticated traveler.  By focusing on the individual, Conrad offers guests genuine and personalized experience and a world of style, service and connection.  Each Conrad is a dynamic reflection of its city and culture, as well as a showcase for striking design and distinct surroundings.  Across five continents, in the world’s gateway cities and most sought-after resort destinations, Conrad invites each guest to enjoy The Luxury Of Being Yourself®.  For information on Conrad, please visit www.conradhotels.com. Conrad Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands.

About Hilton Worldwide
Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,900 hotels and timeshare properties, with 640,000 rooms in 90 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide and www.linkedin.com/company/hilton-worldwide.

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 25 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE “the digital edge” for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone and tablet (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).
____________________

1Apple is a trademark of Apple, Inc. Please see: https://www.apple.com/legal/trademark/guidelinesfor3rdparties.html
2Android is a trademark of Google Inc. Please see: http://developer.android.com/legal.html

.

Contacts:

Phil Schwartz
Chief Marketing Officer
Intelity
407.965.2198
phil.schwartz@intelitycorp.com

Robert Allegrini
312.663.6516
robert.allegrini@hilton.com
 
Holly Harnisch
312.240.2696
holly.harnisch@edelman.com

.
  Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: ICE Proves Hot Feature at Fairmont Pacific Rim / November 2012

Peninsula and Intelity Announce an Evolution of Interactivity; Partnership Fundamentally Expands Hotel Guestroom Service Technology / November 2012

New Technology in The Hotel in Brussels; Intelity's guest room service management technology and a mobile-based, front desk bypass system from OpenWays are now installed at The Hotel in Brussels / October 2012

ICE Comes Early at The Arrabelle at Vail Square; Intelity's ICE in-room software arrives at the AAA Four Diamond Award winning resort, The Arrabelle in Vail, Colorado / October 2012

Intelity Fills Brand New Vice President Position with Longtime Hilton Executive Jeff Fox / October 2012

Intelity Releases Results of Two-year Study of iPad Use in Hotels; Guest user data collected from hotels reveals that service via tablets is becoming a preferred method of accessing and ordering guest services. / October 2012

Hotels Enabled to Put iPhone5 on ICE; Intelity's ICE software is fully compatible with the new iPhone 5, allaying any apprehensions about expensive necessary upgrades by existing hotel clients. / September 2012

Intelity's ICE Featured in Top Rated Aloft Hotels; Intelity technology aids Aloft hotels in Tallahassee and Abu Dhabi in providing a distinguished guest experience / September 2012

Intelity Docks Technology on LaunchPort; Intelity and LaunchPort are teaming up to offer docking stations for iPads featured in hotel rooms / September 2012

Intelity Celebrates Five Years As Industry Leader; The Orlando-based hospitality technology company marks its fifth year providing hotel guest service software / August 2012

Fine Dining at Your Fingertips with Intelity's ICE; Hotel guests can order room service from Mondrian SoHo's new restaurant, Isola Trattoria & Crudo Bar, or Hotel Bel-Air's Wolfgang Puck restaurant using Intelity's ICE on in-room iPads. / August 2012

Intelity Reaches Milestone With 50 ICE Mobile Hotels; The leading provider of mobile guest service software for hotels marks its 50th client, NYC's Bryant Park Hotel, to opt for its mobile platform / August 2012

Intelity Announces Partnership With SpaSoft; The leading companies in guest management and spa management solution technology expect the first integration of their respective software in September. / July 2012

Four Seasons Hotel Toronto To Offer Intelity's ICE / July 2012

Intelity and Evolve Guest Controls Announce Strategic Partnership / June 2012

The Life and Times of a Guest Request with Intelity's ICE Technology; Take a walk through the process of fulfilling a guest request with the award-winning ICE Technology. / June 2012

Intelity and Newmarket International Forge Partnership for Meeting & Event Focused Hotels; First of its kind solution delivers unprecedented service options to meeting planners and attendees plus hotel staff / June 2012

Enseo And Intelity Announce ICEbox™, an In-Room Entertainment and Customized Guest Services Experience; Intelity's ICE™ Enabled on Enseo Platform, Expands Market Reach for Both Companies / June 2012

Ciena Hotels and Intelity Forge a Partnership; Intelity's ICE Will Serve Guests at all Ciena Hotels and Suites / June 2012

Stop The Presses! ICE Saves Tens of Thousands For Earth Day; Intelity's ICE Replaces In-Room Printing. / April 2012

Intelitys ICE (冰- ICE in Chinese) Now Supports All Western and Character-Based Languages; ICE Guest Services Management Solution Brings More Value to Hotels and Guests With Multilingual Capability / March 2012

Intelity's ICE Now Integrates with Twenty-Five Hotel Systems. Creates an Automated Staff Experience; ICE Guest Services Management Solution Brings More Value to Hotels / March 2012

Intelity Co-Sponsors Pebble Beach National Pro-Am; ICE Arrives On The California Coast. Thousands Cheer. / February 2012

Intelity - Changing Hospitality In An Instant; The award-winning hospitality solutions provider introduces ICE Instant allowing hoteliers to name their own price for customized apps / January 2012

Intelity ICE Technology Featured at the First Radisson Blu Hotel in the United States; Newly Opened Radisson Blu Aqua Hotel, Chicago Features Four Versions of Award-Winning Guest Services Technology / December 2011

Intelity Broadens Reach in Asia Pacific Region with McLaren International Partnership; The leading provider of hospitality technology solutions and services will now distribute Intelity's award-winning ICE / November 2011

Intelity ICE Touch on iPad Earns In-Room Technology Innovation of the Year Award for Eccleston Square Hotel; London hotel wins in-room technology innovation category by European Hospitality Awards / November 2011

Classic Style Meets Cutting Edge Technology as Hotel Bel-Air Reopens with Intelity’s ICE Technology; The renowned Los Angeles hotel reopens after an extensive refurbishment including the deployment of ICE via in-room tablets / November 2011

Elegance and Innovation Align in South America With the Introduction of Intelity ICE at Hoteles Charleston Colombia; Intelity continues global expansion with three 5-star properties in Colombia / October 2011

Four Seasons Hotel Los Angeles at Beverly Hills Launches Cutting-Edge ICE Technology; All 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel / September 2011

Intelity's ICE Adds Service and Style to Ian Schrager's PUBLIC; Continuing rapid expansion, Intelity welcomes Chicago's PUBLIC to worldwide client portfolio / September 2011

Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity’s ICE to Delano and Hudson; The innovative virtual concierge technology continues to set the trend in two additional Morgans properties / September 2011

Virtual Concierge Arrives in Asia with the Introduction of Intelity’s ICE to The L Resort Krabi; The Luxury Lifestyle Resort Will Be the First in Asia to Launch Virtual Concierge Via iPads / August 2011

The Palmer House Hilton Introduces Virtual Concierge to Guests of Historic Hotel; Hotel partners with Intelity ICE to offer guests hospitality services via their mobile device / August 2011

Intelity ICE Expands Offerings to Include the Android Platform / June 2011

Intelity Introduces the Future of Hospitality at HITEC; Award Winning ICE Technology continues to revolutionize the hospitality industry / June 2011

Eccleston Square Hotel Introduces Virtual Concierge to Europe With iPad 2 Featuring Intelity ICE Technology; The Newly Refurbished Hotel Will Be First in Europe to Launch Virtual Concierge Utilizing the iPad 2 with Intelity Technology / June 2011

Intelity and OpenWays Joining Forces to Offer the Most Comprehensive Mobile Guest Experience with Hotel Efficiency in Mind / May 2011

Intelity ICE Ushers High Tech Hospitality Into the Windy City; Chicago becomes the latest city to embrace the guest services technology trend / May 2011

Hilton Inn at Penn and Intelity Ice Partner to Create Green Luxury; Two revolutionary brands bring sustainability and technology together and make a difference / May 2011

Intelity Changing the Hotel Industry…One App at a Time; Award Winning ICE Technology Revolutionizes the Hotel Guest Experience / April 2011

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals; In-room guest facing technology delivers significant energy savings and virtually eliminates in-room printing costs / April 2011

Morgans Hotel Group Garners Visionary Award for Intelity ICE Touch on iPad at Royalton Hotel; ICE technology generates tens of thousands of dollars in food and beverage revenue / April 2011

High Art Meets High Tech with the Arrival of Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami; The year's "most innovative" hospitality technology adds edgy flair to contemporary boutique hotel / April 2011

Intelity ICE Touch on iPad Awarded “Most Innovative” Hospitality Technology for 2010; Hoteliers Vote ICE Touch on iPad the Best in Guest Services Technology / March 2011

Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology; Mondrian Soho New York Debuts with Virtual Access to Guest Services / March 2011

World’s Largest JW Marriott Opens with Intelity’s ICE Software Available in Every Room; JW Marriott Indianapolis Downtown guests can interactively order hotel amenities with ease / February 2011

Intelity ICE Technology Enhances Guest Experience at New York’s Plaza Hotel; The Iconic New York Hotel Launches Virtual Concierge Featuring iPads with Intelity Technology / February 2011

Hotels Generate Higher Revenues and Lower Costs With Intelity’s ICE TV / April 2010

Intelity Announces Vice President of Hospitality Sales / April 2010

Intelity’s ICE Offers Real-Time Solutions to Generation Y Travelers / April 2010

Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010

Intelity To be First in Hospitality iPad Revolution With ICE Canvas / January 2010

Intelity Creates Affordable ICE Mobile iPhone Application For Hotels / January 2010

Intelity’s ICE is Welcomed into Boutique Hotels Throughout the U.S. / July 2009
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News | Industry Resources

Please contact Hotel.Online with your comments and suggestions.