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Four Seasons Hotel Toronto To Offer Intelity's ICE

The all-new Toronto hotel will engage the growing trend of hotel guest self-service technology among
travelers and partner with software solution company Intelity to amplify guest services.


TORONTO and ORLANDO, Fla., July 9, 2012 – When the Four Seasons Hotel Toronto is unveiled as the brand's new flagship hotel on October 5, Intelity’s ICE (Interactive Customer Experience™) Touch guest self-service technology will be on iPads in every room.
 
Among the variety of amenities set to be featured, hotel management seeks to perfect and expand upon the impeccable level of service expected when staying at a Four Seasons property by providing guests the ability to make requests and order services with the touch of a finger. Powered by Intelity, in-room tablets will allow guests to order room service, adjust room controls, schedule spa appointments, and request wake-up calls, in addition to 30 other services. The ICE technology will also be available on guests’ personal smartphones and tablets via a free download.
 
“Guest self-service technology is becoming a must have among average travelers, whether they are doing business or enjoying a personal vacation,” said Dimitrios Zarikos, regional vice president and general manager of Four Seasons Hotel Toronto. “Some travelers would forget to pack a toothbrush before they left behind their smartphone. We are exploring a variety of ways to harness this technology to provide the greatest benefits for our guests and to conveniently extend additional services to them.”
 
“This partnership will allow Four Seasons Hotel Toronto to distinguish itself by providing first-class technology that will match the high caliber of traditional hotel service,” said David Adelson, president and CEO of Intelity. “By taking advantage of the latest in technology, they'll be able to ensure an even more unforgettable guest experience.”
 
Reservations are currently being accepted for October and on. For more information on Four Seasons Hotel Toronto and placing reservations, visit www.fourseasons.com/toronto. For more information on Intelity, visit www.intelitycorp.com.
 
About Four Seasons Hotel Toronto
As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 86 properties in 35 countries. The brand new Four Seasons Hotel Toronto, scheduled to open October 2012, will feature 259 guest rooms including 42 suites, a 30,000 square foot luxury spa, glass enclosed event rooms and signature restaurant and bar by international restaurateur and chef Daniel Boulud. For more information, please visit our Press Room.
 
About Intelity
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time backend management tool that measures ROI and integrates with more than 25 hotel management systems from PMS (property management systems), POS (Point of Sale), Ticket, Spa, Restaurant, Room Controls and other management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation.  Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).
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Contacts:

Phil Schwartz
Chief Marketing Officer
Intelity
305-213-1472
phil.schwartz@intelitycorp.com

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