News for the Hospitality Executive |
Orlando, FL –September 7, 2011 –Intelity, creator of the world's first interactive guest service technology, continues its rapid expansion with the announcement of partnerships with Delano in Miami and Hudson in New York. The innovative technology will enable guests to access and coordinate all of their hotel needs directly either from the convenience of an in-room iPad at Delano or their personal laptop at Hudson. Guests staying at the renowned Delano will be able to use Intelity ICE (Interactive Customer Experience ™) Touch on iPad to order room service, find information on local attractions and events, make dinner reservations, coordinate transportation, or use any other available services all with the simple touch of a finger to their in-room iPad. Another popular version, ICE Connect, will be found in all 831 rooms at the celebrated Hudson enabling guests to navigate through all offered hotel guest services from the convenience of their laptops. “The deployment of ICE technology in Delano and Hudson further solidifies the successful partnership we’ve been fortunate enough to build with Morgans Hotel Group,” said David Adelson, CEO, Intelity. “Both Morgans and Intelity are hospitality visionaries and it is this synergy that has enabled us to continue to expand into multiple properties.” “We strive to continue to reinvent the guest experience and Intelity enables us to provide engaging technology and customized content to our savvy clientele,” said Dan Flannery, Chief Operating Officer for Morgans Hotel Group. “In addition to the benefits to guest experience, ICE provides direct communication with hotel management thereby increasing our staff efficiency. The innovative technology allows us to provide the superior level of service guests have come to expect from our properties.” “Guest satisfaction will always be a top priority for us here at Morgans Hotel Group and we are always looking for ways to be unique and enhance our guests’ experiences,” said Jason Harper Vice President of Technology for Morgans Hotel Group. “The positive feedback we’ve received about ICE has been tremendous. The power it gives our guests to customize their experience while staying with us is something we believe gives us a competitive edge.” Credited as the creator of the “boutique hotel” concept, characterized by personalized service and a home-away-from-home feel, Morgans Hotel Group was bestowed the Visionary Award by Hospitality Technology Magazine for its deployment of ICE Touch on iPad at Royalton in New York and later expanded an enhanced version of the product to its Mondrian SoHo property. About Intelity Intelity, headquartered in Orlando, FL, is the creator of the world’s first fully interactive guest services interface, ICE (Interactive Customer Experience), with a full, real-time backend management tool that measures ROI and integrates into property management and POS systems. Since beginning operations in 2007 the hospitality solutions company has grown exponentially becoming a pioneer in hospitality technology with the deployment of ICE across four continents in more than 5,000 hotels, resorts and timeshares. The customizable interface allows guests to arrange services via an in-room touch screen (ICE Touch); TV (ICE TV); smartphone (ICE Mobile); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE software guest interface and backend management tool have been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in 2011, in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (www.twitter.com/Intelity). About Morgans Hotel Group Morgans Hotel Group Co. (NASDAQ: MHGC) is widely credited as the creator of the first “boutique” hotel and a continuing leader of the hotel industry’s boutique sector. Morgans Hotel Group operates and owns, or has an ownership interest in, Morgans, Royalton and Hudson in New York, Delano and Shore Club in South Beach, Mondrian in Los Angeles, South Beach and New York, Clift in San Francisco, Ames in Boston, and Sanderson and St Martins Lane in London. Morgans Hotel Group also manages hotels in Isla Verde, Puerto Rico and Playa del Carmen, Mexico. Morgans Hotel Group has other property transactions in various stages of completion including a Delano in Cabo San Lucas, Mexico, a Delano in Turkey, a Mondrian in Doha, Qatar and a hotel in New York to be branded with one of MHG’s existing brands. For more information please visit www.morganshotelgroup.com. |
Contacts:
For Intelity: Janelle Thadhani/Shannon O’Malley Cheryl Andrews Marketing Communications Tel: (305) 444-4033 [email protected] [email protected] |