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Intelity's ICE Now Integrates with Twenty-Five Hotel Systems.
Creates an Automated Staff Experience


ICE Guest Services Management Solution Brings More Value to Hotels

 
Orlando, March 16, 2012 – Intelity, the guest services management company announced today its ICE (Interactive Customer Experience™) enterprise solution now integrates with a record twenty-five hotel management systems directly from any of its five guest-facing technologies.
 
“We’ve achieved twenty-five fully certified, tested and validated integrations,” said David Adelson, Intelity president and CEO. “Our commitment to making the hotel operation easier continues and clearly creates benefit to streamlining requests and guest services.”
 
Integrations make ICE a full enterprise platform. ICE provides hotels seamless delivery of guest requests, streamlined distribution and complete connectivity. There’s no additional data entry, just an automated, state-of-the-art solution.
 
The list of ICE integrations begins with PMS including Opera, Epitome, Genesis, Hilton OnQ, Galaxy, RDP and Wyndham Focus. POS integrations with ICE are Micros 9700, Micros 3700, HSI, Radiant Aloha and Agilysis Infogenesis.  For Ticket Systems ICE integrates with Mtech HotSOS, RoyalService, Concierge Direct and Hotel Expert. The list for Room Control integration includes AMX, InnCom and VDA. And ICE integrates with a variety of other systems such as Delphi, Spa Soft, OpenWays, Epicure, Resort Suite and PrinterOn.
 
Since 2009, ICE (Interactive Customer Experience™) has been recognized by every industry group as the leading guest service management (GSM) technology. Now deployed in almost 500 hotels worldwide, it remains the only solution with certified (tested and validated) integrations in PMS, POS, Ticket Systems, Room Controls and others – a total of twenty-five.
 
About Intelity
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time backend management tool that measures ROI and integrates into twenty-five hotel management systems from PMS (property management systems), POS (Point of Sale), Ticket, Spa, Restaurant, Room Controls and other management systems. Since beginning operations in 2007 the hospitality solutions company has grown exponentially becoming a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide including almost all major brands and many significant independents. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in 2011, in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation.  Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com . For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (www.twitter.com/Intelity ).
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Media Contact:

Phil Schwartz
Intelity
407.965.2198
phil.schwartz@intelitycorp.com

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Also See: Intelity Co-Sponsors Pebble Beach National Pro-Am; ICE Arrives On The California Coast. Thousands Cheer. / February 2012

Intelity - Changing Hospitality In An Instant; The award-winning hospitality solutions provider introduces ICE Instant allowing hoteliers to name their own price for customized apps / January 2012

Intelity ICE Technology Featured at the First Radisson Blu Hotel in the United States; Newly Opened Radisson Blu Aqua Hotel, Chicago Features Four Versions of Award-Winning Guest Services Technology / December 2011

Intelity Broadens Reach in Asia Pacific Region with McLaren International Partnership; The leading provider of hospitality technology solutions and services will now distribute Intelity's award-winning ICE / November 2011

Intelity ICE Touch on iPad Earns In-Room Technology Innovation of the Year Award for Eccleston Square Hotel; London hotel wins in-room technology innovation category by European Hospitality Awards / November 2011

Classic Style Meets Cutting Edge Technology as Hotel Bel-Air Reopens with Intelity’s ICE Technology; The renowned Los Angeles hotel reopens after an extensive refurbishment including the deployment of ICE via in-room tablets / November 2011

Elegance and Innovation Align in South America With the Introduction of Intelity ICE at Hoteles Charleston Colombia; Intelity continues global expansion with three 5-star properties in Colombia / October 2011

Four Seasons Hotel Los Angeles at Beverly Hills Launches Cutting-Edge ICE Technology; All 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel / September 2011

Intelity's ICE Adds Service and Style to Ian Schrager's PUBLIC; Continuing rapid expansion, Intelity welcomes Chicago's PUBLIC to worldwide client portfolio / September 2011

Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity’s ICE to Delano and Hudson; The innovative virtual concierge technology continues to set the trend in two additional Morgans properties / September 2011

Virtual Concierge Arrives in Asia with the Introduction of Intelity’s ICE to The L Resort Krabi; The Luxury Lifestyle Resort Will Be the First in Asia to Launch Virtual Concierge Via iPads / August 2011

The Palmer House Hilton Introduces Virtual Concierge to Guests of Historic Hotel; Hotel partners with Intelity ICE to offer guests hospitality services via their mobile device / August 2011

Intelity ICE Expands Offerings to Include the Android Platform / June 2011

Intelity Introduces the Future of Hospitality at HITEC; Award Winning ICE Technology continues to revolutionize the hospitality industry / June 2011

Eccleston Square Hotel Introduces Virtual Concierge to Europe With iPad 2 Featuring Intelity ICE Technology; The Newly Refurbished Hotel Will Be First in Europe to Launch Virtual Concierge Utilizing the iPad 2 with Intelity Technology / June 2011

Intelity and OpenWays Joining Forces to Offer the Most Comprehensive Mobile Guest Experience with Hotel Efficiency in Mind / May 2011

Intelity ICE Ushers High Tech Hospitality Into the Windy City; Chicago becomes the latest city to embrace the guest services technology trend / May 2011

Hilton Inn at Penn and Intelity Ice Partner to Create Green Luxury; Two revolutionary brands bring sustainability and technology together and make a difference / May 2011

Intelity Changing the Hotel Industry…One App at a Time; Award Winning ICE Technology Revolutionizes the Hotel Guest Experience / April 2011

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals; In-room guest facing technology delivers significant energy savings and virtually eliminates in-room printing costs / April 2011

Morgans Hotel Group Garners Visionary Award for Intelity ICE Touch on iPad at Royalton Hotel; ICE technology generates tens of thousands of dollars in food and beverage revenue / April 2011

High Art Meets High Tech with the Arrival of Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami; The year's "most innovative" hospitality technology adds edgy flair to contemporary boutique hotel / April 2011

Intelity ICE Touch on iPad Awarded “Most Innovative” Hospitality Technology for 2010; Hoteliers Vote ICE Touch on iPad the Best in Guest Services Technology / March 2011

Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology; Mondrian Soho New York Debuts with Virtual Access to Guest Services / March 2011

World’s Largest JW Marriott Opens with Intelity’s ICE Software Available in Every Room; JW Marriott Indianapolis Downtown guests can interactively order hotel amenities with ease / February 2011

Intelity ICE Technology Enhances Guest Experience at New York’s Plaza Hotel; The Iconic New York Hotel Launches Virtual Concierge Featuring iPads with Intelity Technology / February 2011

Hotels Generate Higher Revenues and Lower Costs With Intelity’s ICE TV / April 2010

Intelity Announces Vice President of Hospitality Sales / April 2010

Intelity’s ICE Offers Real-Time Solutions to Generation Y Travelers / April 2010

Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010

Intelity To be First in Hospitality iPad Revolution With ICE Canvas / January 2010

Intelity Creates Affordable ICE Mobile iPhone Application For Hotels / January 2010

Intelity’s ICE is Welcomed into Boutique Hotels Throughout the U.S. / July 2009
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