News for the Hospitality Executive |
Orlando, March 16, 2012 – Intelity, the guest services management company announced today its ICE (Interactive Customer Experience™) enterprise solution now integrates with a record twenty-five hotel management systems directly from any of its five guest-facing technologies. “We’ve achieved twenty-five fully certified, tested and validated integrations,” said David Adelson, Intelity president and CEO. “Our commitment to making the hotel operation easier continues and clearly creates benefit to streamlining requests and guest services.” Integrations make ICE a full enterprise platform. ICE provides hotels seamless delivery of guest requests, streamlined distribution and complete connectivity. There’s no additional data entry, just an automated, state-of-the-art solution. The list of ICE integrations begins with PMS including Opera, Epitome, Genesis, Hilton OnQ, Galaxy, RDP and Wyndham Focus. POS integrations with ICE are Micros 9700, Micros 3700, HSI, Radiant Aloha and Agilysis Infogenesis. For Ticket Systems ICE integrates with Mtech HotSOS, RoyalService, Concierge Direct and Hotel Expert. The list for Room Control integration includes AMX, InnCom and VDA. And ICE integrates with a variety of other systems such as Delphi, Spa Soft, OpenWays, Epicure, Resort Suite and PrinterOn. Since 2009, ICE (Interactive Customer Experience™) has been recognized by every industry group as the leading guest service management (GSM) technology. Now deployed in almost 500 hotels worldwide, it remains the only solution with certified (tested and validated) integrations in PMS, POS, Ticket Systems, Room Controls and others – a total of twenty-five. About Intelity Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time backend management tool that measures ROI and integrates into twenty-five hotel management systems from PMS (property management systems), POS (Point of Sale), Ticket, Spa, Restaurant, Room Controls and other management systems. Since beginning operations in 2007 the hospitality solutions company has grown exponentially becoming a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide including almost all major brands and many significant independents. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in 2011, in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com . For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (www.twitter.com/Intelity ). |
Media Contact: Phil Schwartz Intelity 407.965.2198 [email protected] |