News for the Hospitality Executive |
ORLANDO, Fla., November 20, 2012 – Luxury Canadian hotel, Fairmont Pacific Rim, Vancouver, added state-of-the-art in-room technology from Intelity in July with the aim of adding a modern touch to its already impressive guest rooms. Data released from the first three months of usage attests to the popularity of the addition among guests, with thousands of guests opting to take advantage of the newly available technology. Intelity's ICE (Interactive Customer Experience™) Touch on iPads was installed in all 377 rooms at Fairmont Pacific Rim, providing instant access to all services with merely the touch of a finger. Guests were also enabled with the ability to perform the same functions from their personal iPad or iPhone with a free app download. Since the installation in July, 65% percent of total guests used the iPads. More than half of those users made service requests, such as making housekeeping requests. Accessing the Internet (14%), controlling the lights and drapes (5%), and dining requests (7%) were the most used functions. Intelity CEO and President David Adelson said, “We're pleased to be able to work with Fairmont Pacific Rim in bringing an elevated level of convenience and luxury service to guests. Overall, we've found that modern travelers truly appreciate a greater sense of control and customization when it comes to their vacation and work time.” “We have received very positive feedback from our guests following the installation of ICE,” said Philip M. Barnes, general manager of Fairmont Pacific Rim and regional vice president of the Pacific Northwest for Fairmont Hotels & Resorts. “The program and iPads in the rooms have allowed us to enter into an entirely new territory of guest service. The technology has proved to be very popular in providing our guests with the ease of requesting hotel services during their busy schedules and itineraries while staying with us.” For more information on
Intelity, visit www.intelitycorp.com.
For more information on
Fairmont Pacific Rim, visit www.fairmont.com/pacificrim.
About Intelity Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 25 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE “the digital edge” for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone and tablet (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity). |
Contacts: Phil Schwartz Chief Marketing Officer Intelity 407.965.2198 [email protected] |