SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, in partnership with other sponsors and the Kennedy Training Network (KTN), is offering complimentary registration in a new, groundbreaking monthly webinar series delivered personally by industry expert Doug Kennedy. The series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality.

The webcast will cover the important philosophical communications essentials that ensure your guests experience sincere, heartfelt hospitality, not just scripted politeness. This webinar will cover:

• Hospitality means caring about as well as caring for our guests.

• Bringing out the best in others, brings out the best in ourselves. “Flip the vibe” and blast out 5-G Positivity.

• Using your “power of release” when encountering guest “bullies” and stay in the headspace of hospitality.

The road to hospitality excellence is a joy ride! Power-up your attitude before you punch in for work.

                 REGISTER NOW! Register your team now at:  Here you can also find topics and dates for future monthly webcasts, which will run approximately 30 minutes in length. Those who register but cannot attend the live event will receive a link to view event recordings.

For these exclusive webinars, KTN President Doug Kennedy will pull information from all KTN hospitality, reservations, and sales training programs. The topic areas are broad enough to be relevant for all sectors of the lodging industry.

“We are excited to be a part of this event and are happy to help offer complimentary admission,” said John Smallwood, President of Travel Outlook, the only KTN Certified call center and a sponsor of the webcast.

Other sponsors include Better Talent, a subscription-based talent acquisition company serving the lodging sector, and Track Hospitality Software, a TravelNet Solution whose products include a PMS and CRM.