travel outlook

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travel outlook

CoralTree Hospitality and Travel Outlook Join Forces in Exciting New Partnership

Travel Outlook | November 7, 2019

CoralTree Hospitality and Travel Outlook Premium Voice Reservations join forces in an exciting partnership to deliver a new level of personalized service to both independent properties and chain hotels. The combination of CoralTree Hospitality and Travel Outlook is a natural fit. Both companies empower hotels to deliver meaningful guest experiences, while taking a results-orientated approach to driving direct business. Commenting on the collaboration, John Smallwood, CEO of Travel Outlook said, “The CoralTree Hospitality team is comprised of some of the more experienced and well-respected hotel professionals in hospitality, and we are h...

September Outlook Provides Promising Signs for North American Hoteliers

TravelClick | September 28, 2017

Fourth Quarter Data Indicates Major Rebound Across All Travel Segments, Despite Slight Rate and Booking Declines Overall in Third Quarter of 2017 NEW YORK – September 28, 2017 – Heading into the last quarter of 2017, fourth quarter data is showing healthy gains across the board, despite slight declines in average daily rates (ADR) and bookings in the third quarter across all travel segments, down -0.5 percent and -0.2 percent respectively, according to new data from TravelClick's September 2017 North American Hospitality Review (NAHR). While group travel is down -0.3 percent in ADR and -4.6 percent in bookings during the thi...

A Positive and Effective Way to Combat Airbnb

John Smallwood | May 31, 2016

By John Smallwood If you have 60 seconds, I have 300 words that might help at the NOI line. As a hotelier, it's hard to ignore the meteoric rise of the sharing-economy. Industry leaders like Airbnb offer a tempting proposition: "comforts of home", and a more intimate, local experience. Travelers are being lured away from hotels and resorts by this seemingly attractive combination of benefits. The sharing-economy is self-service, and plenty of people (especially millennials) obviously enjoy this kind of vacation. While it's nice to become immersed in a local environment, it can be a lot of work compared to the ease and safety of staying ...

A Simple Way to Snatch a Booking from the Jaws of an OTA

John Smallwood | March 14, 2016

By John Smallwood If you have 60 seconds, I have about 300 words that might help at the NOI line. A famous Cornell study in 2009 found that when a hotel had a first-page listing with an OTA, it received a boost in direct bookings on its own website. This came to be known as "the billboard effect". Recently, the effectiveness of the billboard effect has been questioned, because new studies show that although many customers still visit a hotel's website after learning about the hotel on an OTA site, many return to the OTA site to book. One of the major reasons for this is OTAs have become experts at mastering the user experience and makin...

It’s Essential Your CRO Sends Guest Requests and Sales Leads to the Right Place, in Real Time

John Smallwood | September 24, 2015

by John Smallwood If you have 60 seconds, I have 300 words that might help at the NOI line. If your hotel uses a remote Central Reservations Office (CRO) to answer reservations calls, it's critical to ensure that there is a system in place for the CRO to convey guest requests and sales leads to the right person at your property, in real time. A CRO doesn't just receive reservations calls, it receives the same calls that are handled by the reservations team in-house. This means that a CRO agent may receive a call from an in-house guest with an operations-related request, or a possible solid sales lead for the sales department. It's vital...

Spring Travel Heats Up with New Group Reservations Leading the Charge

TravelClick, Inc. | April 21, 2015

Hoteliers Advised to Plan Ahead and Generate Advanced Reservations for Peak Travel Period NEW YORK - April 21, 2015 - Hotels in major North American markets continued to maintain positive growth in rate according to data from the April 2015 TravelClick North American Hospitality Review (NAHR). TravelClick's data reports new group reservation pace - up 13 percent year-over-year - is offering an encouraging sign for hoteliers heading into the peak travel season. "While 75 percent of the top North American travel markets are experiencing growth, hoteliers, need to monitor the pace of transient reservations, particularly business travelers ...

GBTA Foundation Forecasts Western Europe Business Travel Spend to Grow in 2014 and 2015

the GBTA Foundation | November 13, 2014

LONDON, Nov. 13, 2014 -- The GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA), today announces the results of its latest GBTA BTI™ Outlook – Western Europe report, a semi-annual analysis of the five most critical business travel markets in Europe: Germany, the UK, France, Italy, and Spain. These five markets serve as a good barometer of the health of the entire European business travel market. The report, sponsored by Visa Inc., includes the GBTA BTI™, a proprietary index of business travel spending that distills market performance over a period of time. Key highlights of the report ...

Travel Outlook Premium Reservations Call Center™ Contracts with MileNorth

Travel Outlook | April 30, 2014

Travel Outlook Premium Reservations Call Center™ has signed an agreement to provide overflow voice reservations call services for MileNorth, by Destination Hotels & Resorts. In July 2012, CNN said, "Chicago's skyline doesn't come more accessible than at MileNorth", and that statement is supported by MileNorth's superb location only one block from Chicago's Magnificent Mile, right at the epicenter of Chicago business and leisure activities. MileNorth combines the sophistication and style of an urban Chicago hotel with the comfort of a Midwestern retreat, and while learning about the hotel and its location the Travel Outlook team wo...

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