Mobile PMS empowers staff and enhances the guest experience, helping Indigo Road’s independent properties deliver its distinctive brand of authentic hospitality
BETHESDA, Md. — May 10, 2022 — Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, Iowa, and The Skyline Lodge in Highlands, N.C., with a flexible mobile PMS.
The Indigo Road Hospitality Group is an award-winning hotel and restaurant management group focusing on boutique properties that deliver authentic experiences for discriminating lifestyle travelers. Indigo Road chose Stayntouch’s flexible and easy-to-use PMS to facilitate seamless integrations across their tech stack, providing a warm and organic hospitality experience for guests. They also benefit from a platform that empowers guests with a choice at check-in: from fully mobile and contactless, to a high-touch experience with an agent untethered from the front desk.
Scott Neslage, Director of Lodging Operations at The Indigo Road Hospitality Group, elaborated: “If we do our jobs well, all of our guests should leave the property feeling genuinely welcomed, appreciated, and understood. But for that to happen, our technology has to work seamlessly in the background to support our staff and promote these positive interactions. Here, Stayntouch really excels. The user interface is super clean and very easy-to-use, and allows our staff to keep their focus on their guests rather than buried in a screen. Additionally, one of the unknowns when starting a new relationship with a tech vendor is support. With Stayntouch, the people supporting the product, from implementation onward, are absolutely fantastic, and have taken our specific business goals as their own.”
Michael Helfin, Chief Revenue Officer of Stayntouch, replied, “It’s been exciting to embark on a partnership with a hospitality company whose philosophy on service aligns so closely with our own. Our role is to be more than just a tech vendor, but to be a strategic partner: We’re excited to provide The Indigo Road with flexible technology and seamless integrations to help their properties deliver a memorable guest experience and reinforce the commitment to service that has helped them establish an award-winning business.”