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New Service Manages Hotel eCommerce Across All Digital Channels 

New York, NY - September 14, 2015 - Tambourine, an innovative hotel marketing and technology company, has announced the public launch of Symphony, combining digital marketing, booking and distribution for maximum direct revenue impact.  Symphony has been in testing for more than a year at more than 100 hotels worldwide, with properties experiencing an average 8% reduction in OTA commissions and 12% increase in direct bookings. 

Recently, Tambourine has also expanded its 8,000 sq ft Florida headquarters to meet the increasing demand for Symphony.

Symphony was created to solve three major problems for revenue and marketing managers:

  • Reduce OTA commissions by increasing direct traffic and bookings 
  • Ensure comprehensive presence across all digital channels
  • Eliminate the need for multiple disconnected vendor solutions 

"It's impossible for hoteliers to keep up with all the latest digital marketing, booking and distribution technology," said Dave Spector, a Partner at Tambourine. "So we built a unified system that allows us to do it all for them… and we've spent the last year proving it works."

Symphony provides a comprehensive set of fully managed tools and services including:

  • Omni-channel traffic generation (search, PPC, email, social and meta-search)
  • Custom-branded, responsive web and mobile sites
  • Integrated booking engine and reservation recovery
  • CRS, GDS rate distribution and channel management tools
  • Cross-channel ROI tracking dashboard 

The full list of Symphony features can be found at

"Hoteliers told us they didn't want more software; they wanted smart people to pilot software for them," said Rafael Cardozo, President of Tambourine. "Symphony's combination of technology and personalized service gives our clients a proven advantage over their compset."

Switch For Free… No Contract Required

To celebrate the launch, Tambourine is offering Symphony for free to any hoteliers who are currently locked into other vendor contracts. Properties seeking to escape ineffective vendor relationships can switch their marketing, website, booking engine, CRS or distribution to Symphony at no cost for the remainder of their current vendor contract*. 

To find out more about the limited-time promotion, visit

For media who would like to find out more about Symphony, the company's limited-time offer to cover the cost of switching vendors or to arrange an interview, please contact Jennifer Nagy at or +1.786.420.1160. 

*Conditions and limitations may apply. Contact Tambourine at for additional details.

About Tambourine

Tambourine drives direct revenue for hotels and resorts worldwide using advanced marketing technology. The firm is celebrating its 32nd year in business. For more information about Tambourine, visit

Contact: Jennifer Nagy - President, jlnpr / C: +1.647.867.0093 O: +1.416.907.4349

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