London, September 20, 2019 – KNOWCROSS, the global leader in providing service quality and optimization solutions, is proud to announce that Radisson Blu Hotel, Bremen, has decided to implement the Knowcross platform in their endeavor to optimize and streamline operations enabling them to provide top-notch, highly personalized experiences to their esteemed guests.
Located on Bremen’s historic shopping street of Böttcherstrasse, the upscale hotel has taken advantage of the power of Knowcross’ cutting-edge technology to automate its daily back of the house operations, improve staff productivity, increase guest satisfaction and achieve a reduction in the hotel’s carbon footprint.
“Being a part of a world famous historical site surrounded by art, culture and history, is both advantageous as well as a big responsibility for us. Due to our location, there is a constant influx of guests and this makes it extremely crucial that we provide each guest with quality service that not only elevates their stay experience but also adds to their experience of visiting this hanseatic city” exclaimed Frank Rücker, General Manager, Radisson Blu Bremen. “Now that we have Knowcross as a part of our technology stack, it empowers us to take smarter decisions and deliver impeccable guest service that is backed by real-time data and in-depth insights.” added Frank.
At the property, the Knowcross team worked with the various departments to seamlessly integrate the Knowcross platform, with the hotel’s PMS. Hotel specific customization of the different modules allows all the staff members to extensively use the feature rich modules for fulfilling room assignments and accommodating guest requests while also increasing their own productivity and inter-department coherence.
“I’m very excited with the addition of the Radisson Blu Bremen to our European portfolio. At Knowcross, we’re constantly striving to help hotels raise the bar of their service quality by achieving enhanced levels of operational excellence. I’m confident that implementing the Knowcross platform has instantly had a positive impact to the hotel’s already great service” commented Paritosh Kumar, VP (Europe) at Knowcross.