Radisson Blu Bremen Opts for Knowcross to Achieve Enhanced Service Optimization

/Radisson Blu Bremen Opts for Knowcross to Achieve Enhanced Service Optimization

Radisson Blu Bremen Opts for Knowcross to Achieve Enhanced Service Optimization

|2019-09-23T14:14:15-04:00September 20th, 2019|

London, September 20, 2019 – KNOWCROSS, the global leader in providing service quality and optimization solutions, is proud to announce that Radisson Blu Hotel, Bremen, has decided to implement the Knowcross platform in their endeavor to optimize and streamline operations enabling them to provide top-notch, highly personalized experiences to their esteemed guests.

Located on Bremen’s historic shopping street of Böttcherstrasse, the upscale hotel has taken advantage of the power of Knowcross’ cutting-edge technology to automate its daily back of the house operations, improve staff productivity, increase guest satisfaction and achieve a reduction in the hotel’s carbon footprint.

“Being a part of a world famous historical site surrounded by art, culture and history, is both advantageous as well as a big responsibility for us. Due to our location, there is a constant influx of guests and this makes it extremely crucial that we provide each guest with quality service that not only elevates their stay experience but also adds to their experience of visiting this hanseatic city” exclaimed Frank Rücker, General Manager, Radisson Blu Bremen. “Now that we have Knowcross as a part of our technology stack, it empowers us to take smarter decisions and deliver impeccable guest service that is backed by real-time data and in-depth insights.” added Frank.

At the property, the Knowcross team worked with the various departments to seamlessly integrate the Knowcross platform, with the hotel’s PMS. Hotel specific customization of the different modules allows all the staff members to extensively use the feature rich modules for fulfilling room assignments and accommodating guest requests while also increasing their own productivity and inter-department coherence.

“I’m very excited with the addition of the Radisson Blu Bremen to our European portfolio. At Knowcross, we’re constantly striving to help hotels raise the bar of their service quality by achieving enhanced levels of operational excellence. I’m confident that implementing the Knowcross platform has instantly had a positive impact to the hotel’s already great service” commented Paritosh Kumar, VP (Europe) at Knowcross.

About Knowcross

Founded in 2002, Knowcross is the global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom‐line.

The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways and fire alarm systems.

With a global customer base across 40+ countries, Knowcross is a trusted partner to some of the world’s most well-known global brands including countries, with a client portfolio that consists of some of the

world’s most well-known brands including Rosewood, Corinthia, LVMH, Hyatt, IHG, Hilton, Kempinski, Taj, The Oberoi, The Doyle Collection, Cheval Residences; as well as marquee independents such as Grand Resort Bad Ragaz, The Ned London, The Royal Garden and Dolder Grand Zurich.

For more information, call +44 203 051 6825, email [email protected] or visit www.knowcross.com

Contact: Mohit Chand

[email protected]/

About Radisson Blu, Bremen

Along with their prime location, each of the hotel’s 235 stylish rooms and suites offer conveniences such as complimentary bath products and high-speed Wi-Fi. With an on-site restaurant and bar, guests don’t have to look far for a delicious meal or refreshing drink in one of Germany's most beautiful cities.

The hotel’s amenities include the business and fitness centers, where guests can keep up with their exercise and work goals even on vacation. Visitors can also choose from 16 appealing meeting spaces for business or social gatherings as they host memorable events in Bremen.

For more information, visit www.radissonhotels.com/en-us/hotels/radisson-blu-bremen

Related News:

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.