Joins network of companies transforming the customer experience with solutions that leverage Avaya’s customer and team engagement capabilities
Chicago, Illinois – June 26th, 2017 – Percipia, a leader in hospitality telephony solutions, today announced it has been selected by Avaya for membership as a Technology Partner in the Avaya DevConnect program. Avaya is a leading global provider of business communications software, systems and services. Avaya solutions enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
Percipia is the developer of Parallax hospitality suite, Precision voice mail and Informant call accounting software, an application family that integrates Avaya IP Office and property management systems (PMS) to help create a one-of-a-kind experience for guests and staff. As a DevConnect Technology Partner, Percipia expects to deliver proven interoperability of their solutions with the Avaya IP Office Platform, so companies can provide their guests with check-in, check-out, wake-up calls, housekeeping updates, and many other hospitality functionalities. When coupled with call accounting software, hotel staff have access to a powerful analytical call data and report solution that can help them provide better customer service.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
“I am excited that Percipia has joined the Avaya DevConnect program as a Technology Partner,” said Michael Velasquez, CEO of Percipia. “Our hospitality software will help Avaya IP Office customers streamline their hospitality operations while enhancing the guest experience.”
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners like Percipia must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
“Technology Partners like Percipia help Avaya customers maximize their investments in hospitality communication solutions,” said Eric Rossman, vice president, Developer Relations, Avaya. “We are pleased to have Percipia join our developer community.”
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.