McLaren Technologies partnered with SKYE Suites Sydney to supply and install award winning technology offering for guests and staff
McLaren Technologies’ hotel client, SKYE Suites Sydney was awarded Best Technology Hotel at the Hotel Management Magazine Awards in Sydney last week amongst a stellar line up of Australian and New Zealand hotels.
The stunning serviced apartment hotel received the award in recognition for setting new benchmarks in technological innovation and design – the result of an extensive technology installation project which included the state-of-the-art INTELITY guest experience system.
The platform offers convenient self-service solutions for guests – including ordering in-room dining, requesting housekeeping services, access to comprehensive property compendium and local information, amongst a range of services. With integration to the HotSOS guest request management system all guest requests are fully automated. The INTELITY platform also integrates the resort’s operational efficiencies, reporting in real time and providing data management, for an elevated guest experience.
McLaren also supplied the iPads and iPort charging docks for each room as well as for the staff at the front desk. Technology was also extended to housekeeping staff, providing better communication across the hotel, with iPods supplied to connect with HotSOS, accompanied by a PARASYNC charging and syncing station to keep them charged and updated.
Matthew White, Managing Director of McLaren said “It was important for SKYE Suites Sydney to provide a guest experience that extended through to the technology it offered. We worked closely with the team to provide an outstanding technology experience with INTELITY that both guests and staff have benefited from, in keeping with the hotel’s modern, sophisticated offering.”
Crown Group General Manager of Hotels, Benjamin Nesbitt, said that technology was priority from the outset with the design and build of SKYE Suites Sydney and praised the work of its technology partner, McLaren Technologies:
“From the outset, we decided paperless and cashless was the way to go and the response from our guests and the team has been fantastic. Our guests love how easy it is to check in using our curated SKYE Suites Sydney App offering Mobile Keyless Entry. From there, our guests can order items to their room using our Virtual Concierge via iPad, which is linked to every team member’s personal iPod for efficient service and so no request ever slips through the cracks.”
“The process of supply and installation of this technology was made easier by McLaren Technologies who worked with us to create a seamless experience for our guests and staff. This has now culminated in SKYE winning the Best Tech Hotel award in an extremely competitive field of quality hotels.”
McLaren Technologies also installed INTELITY at SKYE Suites Parramatta in 2017 and will replicate this for the new SKYE Suites Green Square opening soon.