technology
Navigating Challenges of AI and Maximizing Value in the Service Sector
Dr. Nicole Hinrichs | April 16, 2024
By Dr. Nicole Hinrichs Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries. The potential for transformation is vast, yet it's imperative to advance cautiously, striking a delicate balance between technological advancement and preserving the human touch, which remains the cornerstone of the service sector. As we navigate this paradigm shift, let's try to understand the boundaries and challenges of AI application and adhere to strategic investment guidelines. Doing so not only unlocks the boundless potential AI holds but also addresses the legitima...
The Future of Work: The Power of Human-Centric Leadership Explained
EHL Insights | March 6, 2024
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Kickapoo Lucky Eagle Casino • Hotel Chooses Agilysys to Elevate Guest and Staff Experiences at Food & Beverage Outlets
Kickapoo Lucky Eagle Casino • Hotel | November 2, 2023
Texas casino and hotel bets on leading hospitality technology provider for real-time reporting and analytics to optimize gaming, dining activities and more ALPHARETTA, GA – NOV. 1, 2023 – According to the American Gaming Association Outlook, the U.S. gaming industry had been moving forward at a strong pace during the first quarter of 2023 but was expected to decelerate through the end of the year due to economic uncertainty, among other reasons. Despite possible headwinds, Kickapoo Lucky Eagle Casino • Hotel has upped its game and invested in cutting-edge hospitality software solutions from Agilysys to accelerate growth and ...
Deloitte: Travel Leaders Embrace Automation and Tech As Workforce Challenges Continue To Weigh on Industry
Deloitte | September 22, 2023
Amid ongoing labor concerns, airline and hospitality leaders leverage digital and technology solutions to enhance traveler experience NEW YORK, Sept. 22, 2023 -- Key takeaways Travel providers are leveraging next-gen technology to alleviate workforce constraints: Nearly all airports and half of hotels surveyed are adopting new technology to bridge the labor gap. Despite increased reliance on automation, only one-third of those surveyed expect it to reduce the size of their staff in the next five years, and most expect technology to improve the work experience and create new opportunities for frontline workers. Technolo...
Operto Accelerates PMS Connectivity With Hapi Integration Platform
Hapi | September 21, 2023
Hapi will facilitate streaming of data between Operto and leading hotel Property Management Systems, allowing hoteliers to build a unified and automated platform to connect their teams, guests, and smart devices. MIAMI and VANCOUVER, BC., September 21, 2023 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced a new integration with Operto, a hospitality operating system that allows hoteliers to centrally manage portfolios and automate workflows across both the back and front offices. Through the integration, Operto can ingest data from the industry’s lead...
CEO Spotlight: Former Google Exec Jens Munch Shares His Journey of Disrupting Hospitality With AI as Co-founder of FLYR for Hospitality (Formerly Know
Alan Young | September 20, 2023
By Alan Young, Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner The technology sector is defined by constant motion: the relentless exchange, disruption, and evolution of big, innovative ideas brought to the table by bold, innovative minds. The most influential players in the space are those with a seemingly insatiable appetite for change and optimization, and it is precisely that hunger that has occupied Jens Munch throughout his career. Within the hospitality industry, Munch is known as the Founder and CEO of Pace Revenue – a platform created in 2016 to revolutionize how hospitality approaches revenue m...
The Crucial Role of Client Isolation in Hotel Wi-Fi
Chris Denbigh-White | September 18, 2023
By Chris Denbigh-White As the CSO of a Security Software company I travel a lot for work. I attend conferences and conduct security briefings across the world. This means that I spend a large amount of time working and ‘connected’ whilst on the move (and I’m not alone). In today's digital age, connectivity is a must, even when we're on the go. Whether it's for work or leisure, we often rely on hotel Wi-Fi networks to stay connected. However, the convenience of these networks can come at a price if proper security measures aren't in place. One such crucial security feature is client isolation. What is Client Isolation ? Clien...
Why Digital Leadership Is a Non-Negotiable for Future Success
EHL Insights | August 1, 2023
In today's fast-paced and constantly changing digital world, businesses and organizations face a pressing challenge: how to effectively grow digital leadership. Gone are the days when a good mastery of Powerpoint, Excel sheets, online meetings, and email was enough to succeed in a management role. In today’s workplace, digital leadership requires far more than digital literacy, it means being fluent and flexible in the digital sphere and having a fine-tuned set of technical and soft skills. As leadership roles continue to evolve rapidly, with digital technologies playing a crucial role, it’s important for managers and leaders to unders...
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