hotel technology
From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights From DerbySoft Co-Founder Feng Ou
Alan E. Young | April 24, 2024
By Alan Young Steve Jobs once said, “The mark of an innovative company is not only that it comes up with new ideas first, but also that it knows how to leapfrog when it finds itself behind.” There is, perhaps, no more relevant sentiment to apply to the hospitality industry – a sector that is continuously molded by the fire of consumer preference yet often utterly resistant to the crashing waves of technological change. Of course, this isn’t a novel observation; hospitality has long been criticized for its slow adoption of new-age technology and processes. However, it is a reality that bears repeating, both to identify the progr...
Redefining Hotel Technology
Michael Toedt | April 23, 2024
Embracing Guest Centricity Over Transactions By Michael Toedt Doug Rice, a distinguished figure in hotel technology, recently critiqued the stagnation of Property Management Systems (PMS)[1] in his piece for Hospitality Upgrade. Despite three decades, the core functionality of PMS has remained largely unchanged. While interfaces have evolved, the underlying processes have not, posing a significant roadblock to efficiency and personalization. PMS may be the nerve center of on-site operations, yet the broader technological landscape of a hotel comprises numerous systems, all purporting to enhance the guest experience. The real questio...
Unlocking AI in Hospitality SMEs: Q&A With Ian Millar
Beatrice Venturini | April 11, 2024
By Beatrice Venturini Amidst the current discussions about AI's transformative potential, there's a common industry misconception that it primarily benefits large-scale hotels and enterprises, leaving smaller and medium-sized firms behind in the dark ages. To shed light on the nuanced reality, we sat down with EHL’s Ian Millar, Senior Lecturer in Hospitality Technology, to discuss how AI is not just a tool for hospitality giants but can also be a game-changer for SME hotels and firms with an innovative mindset. How is the hospitality industry gearing up to AI? PwC are describing the advent of AI as the “$15.7 trillion game changer�...
InnSpire Announces Global Rollout of Groundbreaking InnSpire.ONE AI Platform, Revolutionizing Hotel Operations
InnSpire | April 10, 2024
Hotel properties worldwide to embrace the power of artificial intelligence with the diverse capabilities of the InnSpire.ONE AI hotel ecosystem. Stockholm & Washington, D.C. – April 10, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, announces the global rollout of its transformative InnSpire.ONE AI platform, which is reshaping the landscape of luxury hotels worldwide. InnSpire.ONE AI represents a monumental leap forward in hotel operations, offering an integrated ecosystem that enhan...
ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach
ASSA ABLOY Global Solutions | March 27, 2024
Acquisition boosts access technology capabilities of ASSA ABLOY Global Solutions while providing customers with latest advances in cloud Wi-Fi, satellite, user authentication and digital engagement. Stockholm – March 27, 2024 – ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the USA and UK. With both organizations joining ASSA ABLOY Global Solutions, the combination of technology, resources and expertise is set to provide a single trusted source for the latest in security access, user authentication, Wi-Fi software/hardware and analytics. This also includes satellite authentication and di...
What Technology Is Used in Smart Hotels?
Eva Lacalle | March 26, 2024
By Eva Lacalle Smart hotel technology has evolved to the point where integrating it into every stage of the guest journey is as standard as offering an online check-in. As guest expectations continue to evolve, your hotel must rise to the challenge of surpassing these expectations by seamlessly integrating technology into a comprehensive guest experience. We'll delve deeper into smart hotels, exploring their advantages and the currently available technologies. Staying competitive requires staying abreast of trends, consistently delighting guests, and fostering brand loyalty. What are smart hotels? The term "smart" is now used in ma...
All Aboard: How Intuitive PMS Tools Are Improving PMS Training and Adoption
Warren Dehan | March 12, 2024
A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more By Warren Dehan When it comes time to invest in a new property management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working with independent hoteliers are providing more reliable support and a more robust roadmap for success when onboarding new technology through expanded training tools, support, and an eye for detail. Independent operators have historically struggled to stay com...
The Future of Work: The Power of Human-Centric Leadership Explained
EHL Insights | March 6, 2024
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