Innovative KNOW Tenant app delivers real-time scheduling, tracking, notifications and reporting to enhance responsiveness, increase efficiency and reduce costs

New York, NY and New Delhi, India — August 1, 2019 — Knowcross®, the global leader in providing service quality and optimization solutions, today announced the release of the hospitality industry’s most powerful facility management application, KNOW Tenant.

Designed for any size property, KNOW Tenant organizes, tracks, schedules and manages work orders for facility, asset, and property management teams to take action on requests at commercial office complexes, vacation rentals or timeshares. Tenants can log in requests, maintenance jobs, and complaints directly to the facility’s service management teams through any mobile device. KNOW Tenant’s intuitive job console provides real-time alerts, tracking and escalation notifications while on the move, all routed through one efficient central help-desk, allowing property managers to record the entire process and investigation of the tenant’s needs. This enables the service requests to be closed in a swift and timely manner while improving staff productivity and individual accountability.

Nikhil Nath, Founder and CEO of Knowcross, explains, “There is no doubt the management and maintenance of facilities are becoming more strategically important, more highly valued and more open to innovation than ever before. With KNOW Tenant, operators can streamline maintenance operations, manage schedules, monitor costs and keep accurate records. Accessible anywhere, anytime, on any device. The app reduces repetitive and time-consuming tasks, which ultimately increases productivity, responsiveness and lowers costs associated with manual efforts. It is a win-win for operators and their renters.”

Advancing technology, together with organizational change, is opening opportunities for the transformation of facility management. Unlike many other applications, setting up and using the cloud-based KNOW Tenant solution couldn’t be simpler. The app offers end-to-end functionality that can be tailored and customized to each facility’s unique needs, with reporting, analytics and multi-lingual support for any size operation.

For more information on KNOW Tenant, please visit