MIAMI, FL, October 4th, 2023 – Data Travel, LLC today announced it has launched Hapi Guest Focus on Salesforce AppExchange, empowering hotel companies to craft personalized guest check-in experiences and drive upsell opportunities right at the front desk.
Hapi Guest Focus is currently available on AppExchange.
Hapi Guest Focus
Hapi Guest Focus empowers front desk team members to leverage the wealth of guest data residing in Salesforce. By transforming this data into actionable insights, hotels can now curate exceptional guest interactions starting at time of arrival. Through the app, front desk agents can curate the check-in process, view guest preferences, and even facilitate restaurant reservations and spa appointments, creating a seamless and personalized arrival experience.
Hotel operators have long struggled to provide a truly personalized guest check-in experience due to the lack of readily available guest preferences and profile information. Now, through Hapi Guest Focus, front-desk employees have that critical information in their immediate purview without having to switch back and forth from one system to the next.
Comments on the News
- “Hapi Guest Focus surfaces the 360 degree view of guests for the agent, creating actionable insights when it matters,” said Luis Segredo, CEO of Data Travel. We are excited as this is only the next step, and more will follow to assist agents.”
- “Hapi Guest Focus is a welcome addition to AppExchange, as it accelerates business transformation for customers by enhancing customer experiences,” said Alice Steinglass, Executive Vice President of and General Manager, Platform at Salesforce. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 11 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.