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Top Features To Consider in a Modern Spa Management Solution
Jacob K I | March 18, 2024
By Jacob K I Wellness and spa management software is one of the crucial elements in contemporary hospitality, especially with the rising number of global wellness travellers. Spa management software enables wellness services to be carried out more efficiently, building strong guest relationships through membership management. Gone are the days that managed appointments on paper and pen. Universal standards and quality assurance in spa management are better achieved through spa management systems. Despite the abundance of spa management solutions in the market, brands need to take several factors into account when investing in one; in ...
How Embedded Payment Processing Is Shaking Up the Travel Experience
Warren Dehan | February 27, 2024
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SOCi Report: 52% of Marketers Cite Privacy as Top Concern in AI Adoption for Hotels
SOCi | February 22, 2024
Study of nearly 320 marketers finds 40% have no “clear and actionable plan” in place for AI integration SAN DIEGO – February 22, 2024 – SOCi Inc., the leading CoMarketing Cloud Platform for multi-location enterprises, today released Part IV of its AI Marketing Transformation Index. The comprehensive report offers insights into the current implementation of Artificial Intelligence (AI) and forecasts its trajectory in the marketing industry. SOCi's commissioned study of more than 300 digital marketers provides further understanding of AI utilization in marketing and future plans for its use. Part IV focuses on whether or not clear...
Jonas Hospitality Introduces Its Latest Brand, Jonas Unify
Jonas Unify | January 30, 2024
Jonas Hospitality is proud to introduce its newest brand, Jonas Unify™. Jonas Hospitality is a family of technology brands serving the hospitality industry that utilize cutting-edge technology solutions to meet critical business needs. Jonas Unify solves the industry’s customer data problem by creating a master record accessible across your entire tech stack, removing silos from disparate systems while ensuring data accuracy and security. With Jonas Unify, property and guest data will sync throughout your tech stack, keeping your staff connected and your guests satisfied. Jonas Unify is built on Jonas ARC™, a proven, open integrat...
How Centralized Data Powers Sonesta’s Award-Winning Loyalty Program
Hapi | January 29, 2024
After growing through acquisition, Sonesta turned to Hapi to centralize and normalize guest data from multiple Property Management Systems across its various brands in real-time, which will power a new Customer Data Platform. Boston-based Sonesta International Hotels was founded nearly 100 years ago, but it was just over the past few years that Sonesta kickstarted its growth trajectory to becoming a global hotel powerhouse. Even before the acquisition of Red Lion Hotels in 2021, which added more than 1,000 franchised and managed properties and pushed Sonesta over the 1,200 properties mark, Sonesta had standout hotels in Los Angeles, Chicag...
How Hotels Are Turning to AI
JLL | November 6, 2023
Hotel rooms are starting to feel like they were made just for you. Personalized music plays when you open the door. Lighting and air-conditioning are set to your ideal levels. A menu of the family’s favorite movies pop up on the TV, while the mini fridge is free from any food allergies. Behind it all: a hotel industry racing to deliver unique guest experiences fuelled by new technologies and artificial intelligence. “If knowing your guest is a priority to winning loyalty and increasing spend, then AI has tremendous potential in helping build guest profiles,” says JLL’s hotel asset management expert Ross Beardsell. “If a gue...
Data Travel Announces Hapi Guest Focus on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
hapi | October 4, 2023
MIAMI, FL, October 4th, 2023 – Data Travel, LLC today announced it has launched Hapi Guest Focus on Salesforce AppExchange, empowering hotel companies to craft personalized guest check-in experiences and drive upsell opportunities right at the front desk. Hapi Guest Focus is currently available on AppExchange. Hapi Guest Focus Hapi Guest Focus empowers front desk team members to leverage the wealth of guest data residing in Salesforce. By transforming this data into actionable insights, hotels can now curate exceptional guest interactions starting at time of arrival. Through the app, front desk agents can curate the check-in proces...
Okura Nikko Hotel Management Partners With Ireckonu to Implement a Global Digital Guest Experience Strategy
Ireckonu | June 22, 2023
The Luxury Hotel Management group adopts Ireckonu’s entire product suite to drive customer engagement in over 70 hotels worldwide AMSTERDAM, THE NETHERLANDS, 21 June 2023 – Ireckonu, the industry leader in Hospitality Middleware, CDP and digital guest relationship systems integration, today announced its partnership with Okura Nikko Hotel Management Co., Ltd (ONHM). Ireckonu will work with the Tokyo-based luxury hotel firm to centralize all guest data among their entire property portfolio to create an accessible and actionable Customer Data Platform (CDP). The firm manages three hotel groups; Okura Hotels & Resort, Nikko Ho...
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