Global hospitality management and real estate group leverages Cloud5 contact center expertise to provide reservations and guest relations services to international guests.
Chicago, IL. — June 1, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced a significant expansion of its contact center services for Millennium Hotels and Resorts. Following Cloud5’s successful track record with properties in the United States, Millennium Hotels and Resorts has extended its contact center partnership with Cloud5 to include additional properties within the United Kingdom, Europe, and Singapore, which Cloud5 services on an over-flow and afterhours basis. This expansion of Cloud5’s global footprint, demonstrates the company’s ability to provide international guest and reservation sales support from Cloud5’s Canadian contact center operations.
A hotel management and real estate group with a global industry presence, Millennium Hotels and Resorts features a portfolio of over 145 hotels across some 80 locations. With its headquarters in Singapore, the company has earned a reputation for blending Asian hospitality with western comfort and for providing its guests with fresh and unique experiences that are tailored to a hotel’s regional location. Brands operating under the Millennium umbrella which benefit from Cloud5 contact center support include Grand Millennium, M Hotel, Kingsgate, Studio M Hotels, Copthorne and M Social.
“Since 2008, we’ve partnered with Cloud5 to deliver superior guest relations and reservations services for our US-based hotel operations,” said Saurabh Prakash, Group Senior Vice President, Commercial for Millennium Hotels and Resorts. “Our relationship with Cloud5 has always been a valuable one. With the easing of borders and a significant uptick in the travel industry, we believe that now is the right time to expand our partnership to provide the same quality service to our guests in international markets – including the United Kingdom, France, Italy and Singapore.”
With a total of 40 properties now supported by Cloud5, recent additions include The Chelsea Harbour Hotel and Spa, Millennium Gloucester Hotel London Kensington, Copthorne Tara Hotel London Kensington, and Copthorne Hotel Merry Hill-Dudley. Within Singapore, properties further include Grand Copthorne Waterfront Hotel Singapore, The Orchard Hotel Singapore, and Studio M Hotel Singapore.
“As management companies prepare to meet the post-pandemic travel surge, effective reservations and guest support services will be critical to their success,” said Jason Reid, Senior Vice President, and General Manager of Cloud5’s contact center. “We are honored to provide Millennium Hotels and Resorts with a proven solution that ensures guests receive swift service and the customized information they need to move forward with a reservation, and we look forward to this continued relationship.”