Global leader in hospitality technology adds the much-sought-after jewel in Waikiki to its client roster
Washington D.C., September 25th 2018 – KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by the Aston Waikiki Circle Hotel to maximize control and ensure efficiencies across their hotel operations. This inclusion adds to the growing list of marquee hotels & brands associated with Knowcross in the Americas.
The Knowcross platform facilitates automated handling of guest requests, complaints and maintenance jobs while helping to capture, track and significantly reduce service breakdowns. The automation of daily housekeeping activities results in a dramatic increase in productivity and guest satisfaction scores.
“Knowcross is an incredible tool for our employees! All departments are moving more efficiently while eliminating the need of radio chatter. The housekeeping team receive real-time room updates and are bolstered by the ability to prioritize their task sheet in a way that eliminates any guesswork regarding what room to service or clean next. As a result, updates are reaching the front desk much faster helping in the reduction of guest wait time at the reception” commented Chip Crosby General Manager, Aston Waikiki Circle Hotel. “The information and data gathered and logged in Knowcross, whether about a guest issue during their stay or a maintenance issue, is quickly communicated and well documented” remarked Chip.
Knowcross products are unique in their ability to maximize control, ensure efficiency and increase productivity of the various hotel operations teams, right down to the last user level.
“We are thrilled to have the Aston Waikiki Circle Hotel as a part of our client roster. Our team has worked very closely with the different department teams at the hotel to integrate our products in a way that equips them to set the bar in service excellence” said Karen O’Neill, President – Americas, Knowcross.