housekeeping
UMF|PerfectCLEAN Calls for Nominations for Fifth Annual National Guest Room Attendant Excellence Award
UMF|PerfectCLEAN | November 7, 2023
Award offers an opportunity to recognize housekeepers who keep hotels clean and safe for guests and staff NORTHBROOK, Ill., Nov. 7, 2023 -- Nominations are open for UMF|PerfectCLEAN's fifth annual National Guest Room Attendant (GRA) Excellence Award. UMF|PerfectCLEAN developed the award to recognize the hotel housekeepers – GRAs – who ensure hotels and lodges across the country are clean and safe for guests. GRAs have faced many challenges in 2023 as hotel occupancy rates approach pre-pandemic levels, guests demand cleanliness and hygiene, and staffing shortages abound. The award provides hotel general managers, room directors, and house...
Edie Lowe Joins Tailos as Senior Vice President of Strategic Accounts
Tailos | September 6, 2023
AUSTIN, Texas — Micah Green, President & CEO of Tailos, announced the addition of Edie Lowe as Senior Vice President of Strategic Accounts. Lowe will oversee the strategic growth efforts of Tailos in the hotel and hospitality sectors. “We’re excited to welcome Edie to the Tailos team,” said Green. “Edie has a proven track record of long-term success in the industry, in addition to the strong relationships she has formed with hotel partners and industry experts, .which will surely drive the growth of our company. I am very focused on building a world-class team to see our vision through and I know our current team will benefit...
Sparkling Hill Resort Dazzles Guests Via Maestro PMS and PurpleCloud Technologies Integration
PurpleCloud Technologies | May 2, 2023
Joint solution brings transparency and better communication to housekeeping processes ATLANTA and MARKHAM, Ontario, May 2, 2023 — It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at Sparkling Hill Resort & Spa in Vernon, British Columbia. Yet, communication between guests and staff at the European-style wellness retreat is shining even brighter, thanks to a recent integration partnership between Maestro PMS and PurpleCloud Technologies. When the privately-owned resort opened its doors in 2010, Maestro PMS was there to pow...
Clairvoyix and Visual Matrix Partner to Bring World Class CRM to Visual Matrix’ PMS Clients
Clairvoyix | March 28, 2023
Leading hotel marketing automation system provider integrates with advanced hospitality technology provider to drive incremental revenue to their joint client properties. LAS VEGAS, NV (March 28, 2023) – Clairvoyix was grappling with pent-up demand for their sales and marketing automation solutions from numerous properties that were benefiting from the Visual Matrix cloud-based PMS Software. Clairvoyix and Visual Matrix knew that a fully integrated solution would be the most secure and effective method to bring valuable guest data into the Clairvoyix marketing database. After a successful pilot at a group of Visual Matrix Branson, MO...
5 Ways Gamified Service Optimization Is Attracting/Retaining Hotel Employees
Adria Levtchenko | March 28, 2023
The right workforce-management tools encourage professional growth and success and help hospitality — a profession where guests and workers come first — rebuild for a stronger future By Adria Levtchenko Gamification: A strategic approach to improve a business’ operations, efficiency, and worker satisfaction by drawing on natural inclination to complete tasks that can be tracked and subsequently rewarded. Gamification strategies are more effective than traditional workforce management tactics because they provide an equal sense of levity and control to the work environment. When used properly, both workers and managers benefit fr...
The Real Cost of Housekeeping Is the Replacement
Adam and Larry Mogelonsky | March 22, 2023
By Adam Mogelonsky, Larry Mogelonsky The biggest line item for nearly every hotel’s operating costs is the housekeeping department. That isn’t going to change any time soon as rooms need to be cleaned in order for them to be resold. Yet, we strive to continuously optimize this expenditure, be it through overtime reduction, inflationary wage controls, automation or other smart labor management tools. The two of us caution, though, that there is a hidden cost here that hoteliers aren’t properly weighing within their analyses – the resources spent in finding replacement workers. There’s a lot of talk about the increasing costs of...
Smoky Mountain Resorts and PurpleCloud Team Up to Transform Workforce Management Game
PurpleCloud Technologies | March 14, 2023
Accountability for every team member has increased, contributing to improved guest review scores, and the time it takes to address work orders has decreased by 50 percent ATLANTA, March 14, 2023 — Smoky Mountain Resorts, a family-owned business known for its portfolio of three unique family-friendly hotels – the Creekstone Inn, Country Cascades Waterpark Resort, and The Resort at Governor's Crossing – is dedicated to delivering a high level of excellence even amid labor challenges and rising costs. With fewer hands on deck and a need for greater accountability among all staff members, management sought potential technology partners c...
As Students and Families Head to Spring Break, the Hospitality Industry Ramps Up Hiring
PeopleReady | March 7, 2023
TACOMA, Wash., March 7, 2023 -- With spring break underway, hotels, restaurants and resorts across the country are gearing up for an influx of guests. Many experts are seeing a year-over-year increase in spring break-related online searches, with some predicting this season to be busier than pre-pandemic's spring break of 2019. To meet this surge in seasonal demand, many businesses in the hospitality industry are ramping up their hiring efforts to ensure they can continue to provide quality experiences for their guests. A new analysis by staffing giant PeopleReady finds that close to 450,000 hospitality-related jobs were posted in January...
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