concierge software

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concierge software

Hotel Commonwealth Hits a Home Run With New Partnership

ALICE | September 10, 2019

Hotel Commonwealth, the official hotel of the Boston Red Sox and, appropriately, one of Boston’s most beloved hotels, has chosen ALICE to optimize cross-department task management and communication. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, Hotel Commonwealth used a combination of GoConcierge concierge software and radios for all staff communication and amenity fulfillment. For staff, dependency on radios as their main form of communication could be inconvenient; for instance, if a ce...

Montage Los Cabos Enjoys Increasingly-Positive Guest Reviews Through ALICE Partnership

Alice | August 27, 2019

Montage Los Cabos has chosen ALICE as their primary platform to implement a guest concierge system and streamline staff and resort communications. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. With spectacular views and immediate, walk-in access to the finest swimming, diving and snorkeling in the region, Montage Los Cabos features 122 spacious guest rooms, suites and casas, along with 52 Montage Residences. Since May 2018, ALICE has helped Montage Los Cabos see an improved communication flow across this expansi...

Transportation Booking Just Got Easier for Concierges at Firmdale Hotels

ALICE | April 29, 2019

ALICE, the hospitality industry's leading concierge and hotel operations technology, is newly-integrated with transportation automation platform Chauffeur Express. The integration, built via ALICE's Open API, is making it considerably easier for concierges to book guest transportation - and make transportation booking a better experience for guests - at Firmdale Hotels' eight London properties. "Today, when we talk about hotel operations, everything is about being efficient, in control, and reliable, while offering a great experience to guests," says Chauffeur Express CEO Alex Dicu. It's for this reason "the integration between ALICE an...

ALICE Sweeps the 2019 HotelTechAwards

ALICE | February 11, 2019

Hotel Operations Startup Wins 3 Product Category Awards and is Named the Best Place to Work in Hotel Tech ALICE is the winning-est hotel technology at this year's HotelTechAwards. Recognized in six awards categories, ALICE proves once again why it's the industry leader in hospitality operations software. Over two thousand hotels around the world have chosen ALICE to streamline operations and communication with a single platform. The HotelTechAwards (produced by Hotel Tech Report) announced this year's top-rated technology companies and products based on more than 20,000 hotelier ratings and data points. The HotelTechAwards are the indus...

Staff Efficiencies at The Chateaux Deer Valley Upgrade From Bunny Hill to Black Diamond With ALICE

ALICE | August 1, 2018

The Chateaux Deer Valley has selected ALICE to improve staff communication and enhance its guest services at its ski hotel nestled amid the majestic Park City mountains. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. As part of Stein Collection, The Chateaux Deer Valley joins sister properties, Stein Eriksen Residences and The Residence at The Chateaux Deer Valley, on the ALICE platform, all...

When WhatsApp Messages and Emails Became Insufficient to Keep A Growing Concierge Services Team Organized, Concierge Software Came to the Rescue

ALICE | February 27, 2018

Holland's premier concierge & lifestyle service, Con Questa, uses ALICE's concierge technology to keep them organized, aligned, and continuing to delight their clients. Con Questa, Holland's premier concierge & lifestyle service, has selected ALICE's concierge software to keep their growing team organized and aligned. ALICE is the hospitality industry's leading operations technology, used by independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication ch...

ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

ALICE | February 11, 2018

"ALICE makes awesome hotel software. The more you use ALICE, the more useful it is." Feb 12, 2018 -- Concierges from across the country and around the world voted ALICE "Best Concierge Software" in Hotel Tech Report's 2018 HotelTechAwards. Over 100 of the industry's most popular hotel technology brands competed for a chance to win this prestigious title. ALICE scored a perfect 100 on the 100-point "HT score" scale, beating out the nearest competitor by over 30 points. The HotelTechAwards leveraged real user data - ratings and reviews - to determine the winning products across the twenty-eight categories of hospitality products Hote...

How A Single Hotel Technology Provides This Luxury Wine Country Resort With a “Window Into Every Spectrum of the Guest Experience”

ALICE | December 12, 2017

Renowned Wine Country getaway, Carneros Resort and Spa, has selected ALICE's concierge software, ALICE Concierge, and its guest text messaging technology, ALICE Guest, to improve front of house operations and elevate the guest experience. This implementation of ALICE leverages the company's integrations with both HotSOS and Springer Miller. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Carner...

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