Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
Amadeus Data Reveals Los Cabos, Mexico to Be Top Hotel Destination for Christmas and New Year’s Travel
Amadeus’ Demand360+ | December 7, 2023
Technology
Hospitality Innovator BluIP® Receives the AHLA Technology Acceleration Award
BluIP | July 11, 2023
LAS VEGAS, NV — JULY 11, 2023 — The American Hotel & Lodging Association (AHLA), the largest hotel association in the U.S. representing all segments of the industry nationwide, has announced BluIP as a recipient of the organization’s inaugural AHLA Technology Acceleration Award. The annual AHLA Technology Acceleration Award recognizes companies that have taken specific steps to advance innovation in hospitality. This year, the award showcased companies that have adopted HTNG Express, a new solution that shortens the process for post-booking hotel property management system integrations from months to just days. To be consider...
AI and Data Analysis Dominate Discussions at HITEC and HSMAI in Toronto
Jason Freed | July 7, 2023
MDO is back from a busy week in Toronto talking all things Artificial Intelligence and Data Analysis! At the Revenue Optimization Conference, held as part of HSMAI’s Commercial Strategy Week in conjunction with HITEC, the vibe focused on how an influx of readily available data is leading to modern approaches to revenue strategy. In a panel discussion titled, “Beyond the Rs: Revenue Strategy is More than Rooms Revenue, Rates, and RevPAR,” Jenna Villalobos, Senior VP of Commercial Strategy at Outrigger Hospitality Group, and Kathleen Cullen, Senior VP at PTG Consulting, shared a wealth of best practices for moving from a revenue m...
Will AI Make Us Dumb?
Shep Hyken | July 7, 2023
By Shep Hyken I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process. We will be given the answer and won’t have to know anything else. I can see his point, but there is another way of looking at this. In the form of a question, “Did calculators make us dumb?” I remembered getting a calculator and was excited that I could do long division by just pushing the buttons on the calculator. Even though it gave me the correc...
Leading Hospitality Software Solutions Trendsetter Agilysys to Receive the AHLA Technology Acceleration Award
Agilysys | June 29, 2023
Company Recognized for Implementing New Property Management System (PMS) Integration Solution that Accelerates Innovation ALPHARETTA, GA — JUNE 29, 2023 — The American Hotel & Lodging Association (AHLA), the United States’ largest hospitality association dedicated to supporting and advocating on behalf of the industry, has announced Agilysys, Inc. (Nasdaq: AGYS), will receive its inaugural AHLA Technology Acceleration Award as a company that took specific steps to further advance innovation in hospitality. AHLA will recognize Agilysys along with other award recipients at The Hospitality Show being held at The Venetian Resort, La...
HotelPORT Announces Custom Hospitality Software Development and Platform Integration Services
HotelPORT | June 29, 2023
London, June 28, 2023 - HotelPORT, a trusted leader in the hospitality industry, announces the launch of their groundbreaking Hospitality Software Development and Platform Integration Services. This transformative suite of solutions is powered by the expertise of their joint-venture member, GP Solutions, a renowned software development firm. Through their strategic partnership with GP Solutions, HotelPORT combines industry knowledge with technical proficiency, delivering cutting-edge custom software solutions and seamless integration services for unparalleled digital transformation. HotelPORT's Custom Hospitality Software Development and P...
Beekeeper, PredictiveHR Form Strategic Partnership to Drive Innovation and Market Growth
June 29, 2023
Beekeeper and PredictiveHR tackle the crisis of frontline disconnect and enhance working engagement and productivity Today, Beekeeper, the leading frontline success system, and PredictiveHR, a renowned human resource consulting services provider, jointly announced that the two companies have formed a strategic partnership to foster innovation, expand market reach, and deliver enhanced value to customers. Together, the two companies will work to resolve frontline disconnect, improving communication and engagement for frontline teams. This collaboration brings together the complementary strengths of both organizations, leveraging their co...
Duetto Reports Increased Adoption of Revenue Technology
Duetto | June 28, 2023
Revenue Management Platform Records a 30% Increase In New Hotels Joining the System San Francisco, June 28, 2023 - Duetto, the hospitality industry’s #1 Revenue Management System (RMS), has reported an increase in hotel revenue tech investment in the first half of 2023, as hoteliers continue to look for ways to improve revenue and drive team efficiencies. The cloud-based software-as-a-service provider has enjoyed a 30% increase in business in the first half of 2023, compared to new hotel subscriptions in H1 2022. “What is most impressive about our growth is that it has remained sustainable throughout the challenges of recent yea...
The Hazelton Hotel Transforms the Guest Experience with INTELITY
INTELITY | June 28, 2023
The first and only Forbes Five-Star luxury boutique hotel in Toronto is elevating its guest experience with the INTELITY platform Toronto, ON (June 28, 2023) — INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced a new partnership with The Hazelton Hotel in Toronto. The luxury boutique hotel has implemented the INTELITY platform to offer its guests a digital and modern, smart-room experience, as well as leverage INTELITY’s GEMS® staff-facing tools to streamline its back-of-house operations. Located in Toronto’s Yorkville neighborhood, the epicenter of style and culture in t...
Prioritizing Your Hotel Tech Stack: Reigniting Passion for Hospitality With the New Generation of Staff
Thynk | June 28, 2023
By Joel Pyser, CEO - Americas at Thynk In today's fast-paced digital world, the hospitality industry faces a dual challenge - integrating technology while ensuring that the passion driving exceptional guest experiences is not lost. Fortunately, a new generation of tech-savvy staff members brings an opportunity to leverage technology and reignite passion within the industry. By prioritizing your hotel's tech stack and fostering a culture that fuels genuine enthusiasm for hospitality, you can maximize the value from these new staff and reconnect with what makes the industry truly special. Balancing Technology with Personal Connections ...
Cloud5 Showcases Latest Efficiency Enhancing Capabilities in Hotel Vendor Management at HITEC Toronto
Cloud5 Communications | June 28, 2023
Attendees to gain insight into how recent technology advances can sidestep worker shortages and increasingly complex operations in order to consistently deliver on critical projects and initiatives. Chicago, IL — June 28, 2023, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, is set to demonstrate the industry’s most recent advances in effective vendor management at this year’s HITEC in Toronto, taking place June 26-29, 2023. With live demonstrations of the solution at HITEC booth #417, Vendor Management by Cl...
Introducing TraknProtect’s Cutting-Edge LTE 2-Way Radio: Revolutionizing Communication and Safety in Hospitality Industry
TraknProtect | June 28, 2023
TraknProtect, a leading provider of innovative safety solutions for the hospitality industry, is thrilled to announce the launch of its highly anticipated LTE 2-Way Radio. This groundbreaking product represents a significant advancement in communication technology, offering enhanced safety, efficiency, and peace of mind for hotel staff. With an unwavering commitment to improving the safety and security of hotel employees, TraknProtect has developed the LTE 2-Way Radio as the ultimate solution for real-time communication. This state-of-the-art device combines the power of LTE connectivity with advanced two-way radio functionality, enabling ...
Future-Forward Hospitality Technology Software Leader Agilysys to Present Session on Maximizing Guest and Staff Experience at the HITEC Toronto Confer
Agilysys | June 27, 2023
Agilysys Senior Director of Sales Engineering Thor Hansen to Lead the Workshop, Sharing Insights on Technology’s Critical Role in Delivering High Return Hospitality ALPHARETTA, GA — JUNE 27, 2023 — The hospitality industry has undergone massive transformation since the start of the pandemic. To compete in a sector facing labor constraints and elevated customer expectations, forward-looking hospitality providers must lean on modern technology solutions to provide exceptional staff and guest experiences. During the Hospitality Industry Technology Exposition and Conference (HITEC®) in Toronto June 26-29, Agilysys, Inc. (Nasdaq: AG...
Sage Hospitality Group Leverages Hapi and Salesforce to Centralize Data and Accelerate Innovation
Hapi | June 27, 2023
Using innovations from Hapi and Salesforce, Sage Hospitality Group has been able to centralize guest data and digitize its customer relationship management to deliver exceptional experiences. Denver, CO, June 27, 2023 - Hapi, a provider of integration solutions for the hospitality industry, announced that Sage Hospitality Group has experienced remarkable transformation in CRM capabilities with the help of Salesforce technology, powered by Hapi. By leveraging Hapi’s Salesforce expertise and Hapi Guest for Salesforce, Sage has seen accelerated results and maximized their utilization of the Salesforce platform. Prior to implementing ...
INTELITY Set to Launch Mobile App with The Leading Hotels of the World
INTELITY | June 27, 2023
Available in summer 2023, the new mobile app will be powered by the INTELITY platform and showcase properties in the LHW portfolio Toronto, ON (June 27, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced today the completion of a brand-wide mobile app with The Leading Hotels of the World (LHW), the largest collection of independent luxury hotels, that spans across 80 destinations. The app is specifically designed for both hotel guests, as well as Leaders Club members visiting properties in the organization’s 400-plus portfolio. LHW and INTELITY initially began collaborat...
UrVenue Debuts Cutting-Edge PXMS Product Suite at Fairmont Banff Springs
UrVenue | June 27, 2023
Fairmont Banff Springs successfully pilots new guest experience technology, leveraging integrations between UV Enterprise, OpenTable and Hapi TORONTO, June 27, 2023 — Today at the Hospitality Industry Technology Exposition and Conference (HITEC®), UrVenue revealed enhancements to UV Enterprise, the hospitality industry's pioneering Property Experience Management System (PXMS). These enhancements introduce a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more. UV Enterprise is a full-stack technology platform that drive...
InnSpire Partners With Positron Access Solutions to Enable Robust Internet and Hotel IPTV System Connectivity
InnSpire | June 27, 2023
New strategic technology partner alliance allows hotels to deliver high-bandwidth IPTV content, internet access and connectivity to guests over legacy coaxial cable networks. Stockholm & Washington DC – June 27, 2023 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, today announced a strategic partnership with Positron Access Solutions, a leading provider of carrier-grade telecommunications systems for the hospitality sector and other markets. Positron’s advanced converged Gigabit Ethernet solution...
Percipia Launches New Hospitality Interface for Webex by Cisco
Percipia | June 27, 2023
Parallax available on Webex App Hub for advanced unified communications manageability CHICAGO, I.L. — June 27, 2023 — Percipia, a telephony and mobility solutions and services provider for the hospitality industry, announced it is expanding its partnership with Cisco by delivering Parallax, a hospitality interface gateway for unified communications, to the Webex platform. This integration for the hospitality market allows administrative call control where customers such as hotels can now deploy Webex extensions for calling in guest rooms with caller-ID upon check-in. “We are excited to be expanding our partnership with Cisco thro...
Nomadix Is Bringing Connected Experiences to Life at The Hospitality Show
Nomadix | June 27, 2023
Showcasing New Technology Solutions, Presenting for HTNG TechOvation Award and Educating on Converged Networks LAS VEGAS – June 27, 2023 — Nomadix® Inc., bringing connected experiences to life, today announced it will have a multi-pronged presence at The Hospitality Show in Las Vegas on June 27-29, demonstrating several new solutions it has brought to market, including a Cloud Telephony offering, a firewall solution, additional offerings in its Nomadix Networks product line and more. Nomadix will also showcase its Passpoint solution as a semi-finalist in the HTNG TechOvation Award program. In addition, the company will ...
Hospitality Technology Innovator Agilysys Demonstrates How Hotels and Resorts Are Using Technology to Elevate Return on Experience (ROE) Across Six Ke
Agilysys | June 27, 2023
– Demonstrations and eBook available in Agilysys Booth #1039 at AHLA’s The Hospitality Show – ALPHARETTA, GA — JUNE 27, 2023 — Despite rising economic headwinds from elevated inflation in 2023, a 2023 EY report Hospitality Industry Looks Strong for 2023 – Despite Recession Fears predicts continued strong performance for the hospitality industry throughout 2023 while also cautioning, “The industry should continue to focus on efficiencies at the hotel and corporate levels, prioritizing customer experience, analytics and automation.” In booth #1309 at the American Hotel & Lodging Association’s (AHLA’s) The Hospitalit...
Hotel Internet Services Showcases the Future of Online Guest Connectivity and Guestroom Entertainment at HITEC Toronto
Hotel Internet Services | June 27, 2023
Leading hospitality solutions provider to offer latest insight into how hoteliers can address modern high-speed WiFi demands and guest expectations for in-room technology and services. CLEARWATER, Fla. — June 27, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, is today announcing its participation as an official exhibitor at HITEC Toronto, taking place June 26-29 at the Metro Toronto Convention Centre. From booth #1924, HIS representatives will provide this year’s attendees with updated insight into the latest technologies proving to be essential in meeting guest expectations for sea...
Strawberry Leverages Seamless Mobile App Compatibility of ASSA ABLOY Global Solutions and Zaplox to Deploy Room Keys in Apple Wallet
ASSA ABLOY Global Solutions | June 26, 2023
Strawberry hotels become one of the first outside North America to experience the ease and enhanced efficiency of adopting room keys in Apple Wallet through cooperation with ASSA ABLOY Global Solutions Mobile Access and Zaplox mobile key lifecycle management solutions Stockholm –June 26, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, together with Zaplox AB publ) (“Zaplox”), a trusted provider of digital guest solutions for the hospitality industry, have announced the deployment of room key in Apple Wallet by Clarion Hotel Post. The first Strawberry property...
Nomadix Is Bringing Connected Experiences to Life at HITEC Toronto
Nomadix | June 26, 2023
Showcasing New Hospitality Technology for Guests, Hotel Management, Brands and Adjacent Markets TORONTO – June 26, 2023 — Nomadix® Inc., bringing connected experiences to life, today announced it is demonstrating its new technology solutions and feature enhancements in booth #231 at HITEC Toronto, June 26-29. Nomadix will showcase its “Better Together” strategy of delivering a portfolio of connectivity and engagement solutions for hospitality and adjacent markets of multi-tenant, retail and more. “We are looking forward to forging meaningful connections with industry leaders and partners at HITEC Toronto," said Spele...
Verdant Doubles Down to Showcase Its Popular Energy Management Solutions at ‘HITEC’ and ‘The Hospitality Show’
Verdant | June 26, 2023
A Blackstone/Copeland Co., the global technology provider will unveil a NEW Mobile App and NEW Energy Service-Optimization Program in Booth 607 at HITEC in Toronto and in Booth 1553 at THS in Las Vegas [TORONTO and LAS VEGAS — June 26, 2023] — This week hoteliers will have two opportunities to see the latest in energy-management solutions for hotels. Verdant will display its popular digital thermostats at HITEC® Toronto, June 27 to 30 in Booth 607 at the Metro Toronto Convention Center, and at The Hospitality Show, June 28 to 29 at the Venetian Resort in Las Vegas. While there, the Montreal-based company will introduce a NEW mobile ...
PVNG Integrates With Plaid for Secure Financial Institution Connectivity for Hotels
Aptech Computer Systems Inc. | June 26, 2023
Aptech is the first hospitality company to link its hotel-specific enterprise accounting solution to the popular data network to achieve seamless, secure access to bank reconciliation data; Visit Aptech in Booth 1301 at HITEC PITTSBURGH, JUNE 26, 2023 — Aptech, provider of customizable financial-management software for single hotels or multi-property/multi-brand enterprises, announces an integration with Plaid, a data network powering the digital financial ecosystem. By connecting Aptech’s PVNG enterprise accounting solution to the Plaid platform, properties will achieve seamless and secure access to thousands of financial accounts for...
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