Agilysys POS, Payment Gateway Solutions Will Boost Guest Service Across the Property

ALPHARETTA, GA. — June 22, 2016Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Wild Dunes Resort in Isle of Palms, S.C., has selected InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to streamline food and beverage operations. Wild Dunes Resort is managed by Destination Hotels, which uses the solutions at several of its properties.

An upscale beach resort, Wild Dunes offers a variety of accommodations, ranging from guest rooms and suites to private condominiums and luxury beach homes. The resort also includes 17 tennis courts, two golf courses, spa services, conference facilities and several restaurants. The management team wanted fully integrated point-of-sale and payment gateway solutions that would optimize food and beverage efficiency while securing sensitive cardholder data. Additionally, integration with the resort’s property management system was essential. The Agilysys solutions met all the management team’s criteria and more, with features and functionality that will help Wild Dunes boost productivity and offer a quality experience in a wide variety of settings.

“With a property as large and diverse as Wild Dunes, we needed to upgrade our technology to streamline our foodservice operations,” said Director of Information Technology Dave Mounce. "InfoGenesis and InfoGenesis Flex offer all the functionality and flexibility we need, with both fixed and mobile point-of-sale solutions, while rGuest Pay offers PCI-validated security for credit card transactions. We’re excited about using InfoGenesis to better serve our guests, particularly poolside and beachside, and look forward to delivering an enhanced guest experience across the entire property.”

Wild Dunes Resort is implementing the following Agilysys solutions:

  • InfoGenesis POS ─ an award-winning comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for flexible menu types, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys next-generation solutions and a wide variety of third-party offerings.
  • InfoGenesis Flex ─ Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments. Its powerful offline capabilities ensure uninterrupted performance, even where Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make immediate service adjustments.
  • rGuest Pay ─ Agilysys’ payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the only payment offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.

"Our point-of-sale and payment gateway technology will play an integral role in enhancing Wild Dunes’ market position as a premier destination resort,” said Jim Walker, senior vice president of global revenue at Agilysys. “InfoGenesis and InfoGenesis Flex will enable the property to optimize food and beverage operations, capitalize on revenue opportunities and enhance guest service. And, with unparalleled security as a core requirement for rGuest Pay, the resort can be assured that guest data is secure and protected at all times.”

Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort is located less than 30 minutes from historic Charleston. It occupies 1,600 acres of oceanfront paradise with a variety of accommodations ranging from the newly updated AAA Four-Diamond rated Boardwalk Inn and The Village at Wild Dunes to private condos and luxury home rentals. The resort, which offers a year-round menu of championship golf, including the recently renovated Links Course, nationally-ranked tennis, award-winning recreation, spa services and restaurant options, has been cited by many publications and associations as a top destination for families, golfers, tennis lovers, and meeting and event planners. Wild Dunes Resort is managed by Destination Hotels, the largest operator of independent hotels, resorts and residences in the United States.