The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.
AUSTIN, Texas – April 26 – Virdee, which delivers digital check-in and virtual concierge services to the lodging industry, has announced a partnership with The Chicago Hotel Collection, a group of five boutique hotels in Chicago’s premier neighborhoods: River North, Magnificent Mile, Wrigleyville, and Millennium Park.
Currently, the Chicago Hotel Collection Magnificent Mile location utilizes Virdee Virtual Reception to offer a fully contactless check-in experience, empowering 100% of hotel guests to check in either via mobile device or kiosk, receive a physical key and head straight to their room without ever standing in line at the front desk. Other properties are in the deployment phase.
The partnership empowers The Chicago Hotel Collection to manage its properties and the guest experience through well-integrated technology. The user-friendly mobile application from Virdee automates tasks and frees up staff to focus on providing more value to the guest throughout their stay—especially important amid today’s labor challenges and scarce resources.
“Check-ins can be exhausting. For my remote property managers, Virdee is just a dream for them – they can work on other tasks and improve other areas rather than being stuck in that check-in loop,” said Jill Morgenthaler, spokeswoman for The Chicago Hotel Collection. “What I’ve been astounded by is the communication with the leadership and development teams at Virdee, who’ve been incredibly responsive and helpful.”
“The world has gone digital, and today’s travelers are looking for a seamless contactless experience,” said Branigan Mulcahy, Virdee Co-Founder. “We’re happy to partner with The Chicago Hotel Collection to empower them to provide such experiences for their guests. Guests can now expect a smoother and more enjoyable stay, from booking to check-out, including an improved check-in and rooms access.”