Hotel owners and operators are best positioned for success when they measure their business from every angle. That is why no benchmarking experience can be considered comprehensive without frequent insight into the bottom line.
Those hoteliers who benchmark with STR find the data sets and analytics needed to cover the full hotel lifecycle, with monthly profitability features providing vital intelligence for building and executing investment and operational strategies. The end result? Improved operational efficiency and maximum hotel profitability.
The metrics
Derived from nearly 150 data points across P&L statements, key metrics are drawn per available room night (PAR), per occupied room (POR), and as a percentage of total revenues. Key PAR indicators include:
- Total revenue per available room (TRevPAR)
- Gross operating profit per available room (GOPPAR)
- Earnings before interest, tax, depreciation, and amortization (EBITDA)
- Labor costs per available room (LPAR).
In addition to your ability to analyze individual and summary benchmarks, STR provides further analysis with flow through (ability to translate revenue to profit) and department-level metrics.
Who uses hotel P&L data? How does it support strategies?
P&L data informs better business decisions across the full spectrum of industry disciplines and stakeholders. Here are some of the more common examples:
- Owners manage their profit and assess the overall health of their business against the competition. They understand GOPPAR to create better flow through. They focus on GOP margin to implement departmental efficiency controls.
- Commercial brand teams gain visibility over their operating and labor costs relative to revenues as well as the conversion of revenues to profits given an occupancy or rate-driven strategy.
- Franchise support teams can identify standout performers and those properties that need support to grow profit through operational adjustments.
- Finance teams use profitability data to review expenses, monitor operating patterns and maximize profit for each hotel and their portfolio. Collectively with their development team, a finance team can also demonstrate to prospective franchisees a brand’s ability to generate higher average returns and/or calculate potential franchise fee revenues for differing types of industry aggregates.
- Development teams rely upon profitability metrics as one of their data sets for conducting market and project feasibility analysis.
- Investors use P&L data to gauge the financial health of a property when deciding whether to buy, sell or renovate.
Key questions and answers
P&L data and insights enable you to supplement key top-line metrics and measure the impact of top-line decisions on profitability relative to the industry and competitive sets. Understanding the complete picture of your operating performance means you are ready to identify strengths and weaknesses for every department that produces revenues or expenses. That is when you can implement strategies to boost returns.
When it comes to driving your total revenue, P&L benchmarking helps you ask the right questions and find the right answers.
- How do revenue drivers in your hotels stack up against other properties in the market?
- Is all revenue growth profitable? How does this support your commercial approach?
- Are you pushing your revenues to the max potential?
- What combination of total revenue drives the best profitability relative to competitors and the market?
- How do your competitors compare in specific departments, such as F&B?
- Where does growth in top-line performance best correlate with growth in the bottom line?
- Which ancillary revenues provide the best opportunity for growth?
- Which revenue streams have little cost attached to them?
The same is true for gaining clarity into expenses and finding opportunities to better manage your costs.
- What occupancy level drives peak profitability?
- What impact does my distribution strategy have on rooms profitability?
- Is your hotel or portfolio overspending on labor costs?
- What expense is weighing most heavily on your bottom line and how can it be better managed?
- Which expenses correlate with the greatest return?
The challenges
Given the obvious benefits, why are there not as many hotels benchmarking their profitability as there are measuring top-line performance? There are a few reasons, but there are also solutions for each.
- Inconsistent data format reporting across hotels, specifically within a portfolio, can make it difficult to gauge performance hotel to hotel and at the portfolio level. That is why STR is standardizing P&L data reporting for all hotels to create consistent comparisons.
- Reporting of line items for each hotel can be inconsistent when the data is too granular. That is why STR is focusing on the quality of data, meaning all necessary points are collected for each property so that a data point truly reflects an entire Competitive Set, not just a few properties that happen to report that expense. That focus provides far more reliable GOP reporting.
- P&L data can be tougher to gather based on who controls access. Thanks to STR’s strong relationships with industry stakeholders, we’re able to work directly with stakeholders for data reporting purposes.
- Data reporting can sometimes get overcomplicated and require more in-depth education. That is why we focused on developing a solution that is easy to use and well aligned with historical STAR data. That means users are able to derive meaning from the data and translate their metrics into action.
- P&L benchmarking can be siloed between stakeholders in your enterprise. That is why STR has developed a conclusive solution of advanced analytics to support the full lifecycle of a business—acquisition, operation and divestment—and drive collaboration between those stakeholders.
Conclusion
In the end, you are not taking your revenues to the bank. You are taking the profits you cleared after covering expenses. The path to optimizing those profits is a comprehensive benchmarking strategy, one that pairs top-line and bottom-line insights as well as the ability to look at the past and future in a single source of truth for all stakeholders.
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