Atlanta, GA: 21 August 2018, Shiji Group continues its international expansion and opens a new office in Atlanta, Georgia USA.
The office, led by Greg Berman, COO Americas, consists of over 40 specialized staff focused on sales, service delivery, software development, and customer support for Shiji Group products and services. By the end of 2018, the Shiji international office in Atlanta will grow to include 100 staff.
“For Shiji Group, act local – be local is part of the company DNA. It didn’t take long for us to realize that we needed a strong on-site team to support the day to day operations for our US hospitality customer-base,” said Berman
The office has planned to branch out as new customers are on-boarded to the company’s global products such as Infrasys POS, Shiji Distribution Solutions, Hospitality Solutions Professional Services, and more.
When many other companies are moving support teams abroad, Shiji Group is building global-focused teams ensuring contact with their customers and expanding their footprint. The Atlanta office is a considerable investment for the company, which will pay off in better quality, customer care, and closer partnerships with Shiji’s customers.
“We are building the Shiji Group for the long term, and we know that this means being customer-centric. The hotel industry is all about taking care of “guests” and, in technology, it is too easy to forget that one’s success depends on taking care of the customers first. For us, this means being close to them at all times,” said Kevin King, Global COO of Shiji Group.
The Atlanta office is part of a series of offices opened around the world to cater for Shiji Group’s growing customer base internationally. This recent development comes after the company's July expansion in Sydney, Australia. The Group will continue its international growth with new product and service launches, as well as affordable solutions that do not compromise the service quality and consistency for critical hotel operations systems.