Beijing 7 August 2018 – Shiji Group established operations in Sydney, Australia to manage the growth and customer care in the Pacific.
With over 8,000 hotels using Shiji products in the region and international offices in Singapore, Malaysia, Hong Kong and Macau it became evident that to keep with Shiji’s tradition of customer service, an office was needed for Australasian customers.
“Shiji began as a technology service and support company for hotels, we know how important it is to have local customer service and support teams to support our growth.” said Kevin King, COO of Shiji Group.
Located in Sydney and headed by industry veteran, Anthony Stevens, the new team will be focusing on servicing existing customers while growing the customer base in the region. The operation has already seen steady growth with 10 new team members added to since opening.
Shiji’s Sydney operation is planned to grow quickly in the coming years to service, sell and support all Shiji’s hospitality products in the Point of Sale, Property Solutions, Payments as well the various Data and Distribution services.
The opening of the Australian operation adds to the existing 17 offices around the world. The international growth of Shiji Group is fueled by its mission to maintain superior service levels to all clients and future clients globally. The investments in cloud technologies are a priority for Shiji Group who see a great opportunity for the global travel industry and its existing and future data-driven solutions.