Vienna’s Hotel Schani Wien leverages Stayntouch PMS and Event Temple Sales & Catering Software to streamline hotel operations and event management, all while delivering best in class service
Bethesda, MD | October, 4th Austrian hotel company Schani Hotels has partnered with Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, and Event Temple, a cloud-based hotel and venue sales and catering software provider, to power its boutique Vienna property, the Hotel Schani Wien.
The 135-room hotel chose Stayntouch as its cloud PMS partner due to its intuitive user interface, ability to create and quickly deliver custom reports, and for its fully integrated kiosk solution. Following this decision, the hotel chose Event Temple as their Meetings, Incentives, Conferences and Exhibitions (MICE) software partner thanks to its suite of capabilities, user-friendly design, and seamless integration with Stayntouch.
As an innovative boutique leader in a busy market, the Hotel Schani Wien needed a PMS partner capable of quickly and easily integrating with other core systems, allowing the property to add new capabilities in the future as their technology needs continue to grow and shift. Additionally, the hotel also needed a system that was quick to install and easy for team members and customers to use. Anchored in the Stayntouch PMS, the Hotel Schani Wien also adopted the company’s kiosk solution, allowing guests to check in and interact with the property on their own terms.
The Hotel Schani Wien supports three event spaces with a capacity of 140 people, and thanks to Event Temple the hotel is able to quickly and consistently create professional eDocuments, access digital templates for improving customer communications, and track the customer relationship from beginning to end, all at the behest of an interface designed for users first. Thanks to Event Temple’s best-in-class integration with Stayntouch, the onboarding process allowed for both tools to debut at the property in tandem.
Priya Rajamani, VP of Implementation and Support at Stayntouch said:“We are thrilled to support Schani Hotels’ technology driven guest experience with our mobile PMS platform and kiosk solution. Thanks to staunch and collaborative partners like Event Temple, we are able to work together to support Schani Hotels’ mission to deliver more choices to their guests and more control over the property to operators, all with less reliance on manual processes. Our goal is to continue refining our technology services to help operators across the industry deliver the best possible service experience at all times.”
David Perry, Director of Customer Success at Event Temple said: “Improving the digital journey was a priority for Schani Hotels. Partnering with Event Temple, alongside Stayntouch, allows the Hotel Schani Wien to better serve travelers throughout every stage of the buyer journey – from inquiry to close. This combination of software has enabled Schani Hotels to close more business in less time, while still delivering their customers an elevated digital experience.”
Christian Müller, Group Manager of Systems & Integrations at Schani Hotels said: “Most all-in-one solutions on the market are legacy solutions, and many are not as fast as we need them to be. For that reason, we were looking for a more interfaced platform, one that would give us the ability to stack solutions together and find the sweet spot where our property has the right technology to meet the needs of our guests. Stayntouch and Event Temple integrate perfectly with each other, the onboarding process for both tools was flawless.”
For access to the full case study, visit this link.. To learn more about Event Temple, visit www.eventtemple.com. To learn more about Stayntouch, visit www.stayntouch.com.
