PolyU Launches SHTM+ICON Consultancy to Drive Innovation and Knowledge Transfer in Global Hospitality Sector

/PolyU Launches SHTM+ICON Consultancy to Drive Innovation and Knowledge Transfer in Global Hospitality Sector

PolyU Launches SHTM+ICON Consultancy to Drive Innovation and Knowledge Transfer in Global Hospitality Sector

|2019-06-07T11:56:28-05:00November 5th, 2018|

(5 November 2018) The Hong Kong Polytechnic University (PolyU) announced the launch of the SHTM+ICON Consultancy to offer professional hospitality-related consultancy services to the industry worldwide. The brand-new Consultancy demonstrates a successful combination of the research prowess of the School of Hotel and Tourism Management (SHTM) of PolyU with the practical experience and endeavor of Hotel ICON.

The Consultancy is the SHTM’s another novel endeavor to achieve its mission in engineering knowledge transfer to the hospitality industry and other education institutes. Knowledge transfer includes management know-how, creative solutions, and experiences in a practical setting, which can help organizations maintain sustainable growth.

The services offered by SHTM+ICON Consultancy include four key categories:

1) “Hospitality Management” covers areas from project appraisal to staffing and marketing;

2) “Hospitality Development” focuses on strategic planning and feasibility study for tourism and hotel projects;

3) “Executive Education in Hospitality and Other Service Industries” looks at areas ranging from customized executive development program, management attachment in Hotel ICON, to online and offline education; and

4) “Higher Education in Hospitality” refers to services in designing academic programs, certification, and quality assurance.

Professor Kaye Chon, SHTM Dean and Chair Professor and Walter Kwok Foundation Professor in International Hospitality Management, said, “The SHTM sets itself apart from other hospitality and tourism educational institutions by consistently remaining in the upper echelons of international rankings, and our research output clearly demonstrates our strength as a leading hotel and tourism school. By combining the people resources and expertise through a dedicated consultancy SHTM+ICON, we are setting new standards to support the hospitality sector in an innovative way.”

The SHTM has a long history of offering high-level consultancy and professional advisory services to both private and public organizations. Its consultants have worked on many successful consultancy projects worldwide with clients from around the world, including Chengdu Polytechnic, China National Travel Service, the Federation of Hong Kong Hotel Owners, Greaton Ribbon Australia, Haima Automobile Group, the Hong Kong Tourism Board, King Abdulaziz University, the Ministry of Research, Technology and Higher Education in Indonesia and the Ministry of Tourism in Jamaica.

Mr. Richard Hatter, General Manager of Hotel ICON and SHTM Adjunct Associate Professor, said, “Touted as a ‘Hong Kong tourism success’, and sought-after in the industry as a hospitality-related consultant, Hotel ICON is thrilled to be launching the SHTM+ICON consultancy services together with the School. Hotel ICON currently ranked third among Hong Kong hotels on TripAdvisor, and among the best places to stay in Hong Kong. In addition to being a highly respected teaching facility, the home-grown Hotel ICON is also a test bed for hospitality innovation.” Mr. Hatter was awarded the General Manager of the Year at the recent BMW Hotelier Awards Greater China 2018. An active member of the hospitality industry, he is always invited to present the innovation strategies of Hotel ICON at numerous leading trade events and conferences.

Hotel ICON has clinched the prestigious Hong Kong Management Association (HKMA) award – the Silver Award for Excellence in Training and Development 2018 in the Skills Training category, fortifying its emphasis on people development and elevating guest service levels for the industry. With education being the core to the ICON brand, the team has developed a series of public conferences and knowledge-sharing forums. These events not only help enhance service excellence of the industry, but also complement the SHTM in mentoring and offering experiential learning to students and associates in the hospitality industry.

The team of SHTM+ICON consultants are experienced in and committed to providing professional and leading consultancy services to clients worldwide. Members of the team includes:

  • Professor Kaye Chon, SHTM Dean and Chair Professor and Walter Kwok Foundation Professor in International Hospitality Management
  • Professor Haiyan Song, SHTM Associate Dean and Chair Professor and Mr and Mrs Chan Chak Fu Professor in International Tourism
  • Professor Brian King, SHTM Associate Dean and Professor
  • Professor Cathy Hsu, SHTM Chair Professor
  • Dr Basak Denizci Guillet, SHTM Associate Professor
  • Dr Qu Xiao, SHTM Associate Professor
  • Dr Tony Tse, SHTM Professor of Practice
  • Mr Richard Hatter, General Manager, Hotel ICON, and SHTM Adjunct Associate Professor
  • Mr Ian Lee, Director of Finance and Administration, Hotel ICON

For details, please visit: www.shtm.com.hk.

For enquiries and proposals, please contact Dr. Tony Tse via e-mail: [email protected].

Image details: The team of SHTM+ICON consultants: (front row from left) Dr Tony Tse, Mr Richard Hatter, Professor Kaye Chon, Professor Cathy Hsu and Mr Ian Lee; (back row from left) Dr Basak Denizci Guillet, Professor Haiyan Song, Professor Brian King and Dr Qu Xiao

For close to 40 years, PolyU’s School of Hotel and Tourism Management has refined a distinctive vision of hospitality and tourism education and become a world-leading hotel and tourism school. Rated No. 1 in the world in the “Hospitality and Tourism Management” category according to ShanghaiRanking’s Global Ranking of Academic Subjects 2017 and 2018, placed No. 1 in the world in the “Hospitality, Leisure, Sport & Tourism” subject area by the CWUR Rankings by Subject 2017 and ranked among the top 3 “Hospitality and Leisure Management” institutions globally in the QS World University Rankings by Subject 2017 and 2018, the SHTM is a symbol of excellence in the field, exemplifying its motto of Leading Hospitality and Tourism.

With 75 academic staff drawing from 22 countries and regions, the School offers programmes at levels ranging from undergraduate degrees to doctoral degrees. In 2012, the SHTM was bestowed the McCool Breakthrough Award by the International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE) recognising its breakthrough in the form of its teaching and research hotel – Hotel ICON – the heart of the School’s innovative approach to hospitality and tourism education. A member of the UNWTO Knowledge Network, the SHTM is also the editorial home of Asia Pacific Journal of Tourism Research, Journal of Travel and Tourism Marketing, Journal of Teaching in Travel and Tourism and Journal of China Tourism Research.

Contact: Ms. Pauline Ngan

[email protected]/(852) 3400 2634

About Hotel ICON

Unlike any other, Hotel ICON is an upscale Hong Kong hotel in the heart of Tsim Sha Tsui East. Standing as a testament to Hong Kong’s creative energy and vibrant arts scene, Hotel ICON showcases work from the city’s celebrated designers and the world’s most acclaimed architects. Offering the ultimate in comfort and committed to service excellence, Hotel ICON’s 262 stylish guestrooms comprise seductive extras, including complimentary wired and Wi-Fi internet connections, smartphone with unlimited mobile data and an ultra-slim 40” Ultra High Definition LED TV. Located on level 9, Hotel ICON’s Angsana Spa is a tranquil oasis while the harbour-facing outdoor swimming pool and fitness centre allow guests to exercise while enjoying views of Hong Kong Island’s spectacular skyline. With a maximum capacity of 580 persons, Hotel ICON’s grand Silverbox ballroom is the ideal venue for a celebration or theatre-style conference. Hotel ICON houses three restaurants: Above & Beyond, The Market and GREEN, providing guests with exceptional quality of the food and impeccable service. wallpaper* magazine included Hotel ICON in its 2011 list of the world’s Best Business Hotels and DestinAsian included the hotel in its Luxe List 2011. The premier hotel has also won in 2 categories including the Top 25 Hotels in Asia in the 2017 TripAdvisor Traveler’s Choice Awards.

Join us by following our official social media accounts at @hoteliconhk and share your memorable moments with us by using the hashtag #hoteliconhk.

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