Oetker Collection Switches to KNOW Glitch to Track Service Failures

/Oetker Collection Switches to KNOW Glitch to Track Service Failures

Oetker Collection Switches to KNOW Glitch to Track Service Failures

|2019-05-07T13:02:06-04:00May 7th, 2019|

London, May 07 2019 – KNOWCROSS, the preferred service quality management platform of the finest hotels, is now the favored choice of Oetker Collection to further improve service levels. The Collection has decided to implement Knowcross’ KNOW Glitch module, with an advanced interface to Opera, that automatically updates guest profile notes when a Glitch is reported.

KNOW Glitch has successfully been implemented at the iconic Bristol Paris and will be rolled out across other Oetker Collection properties over the next few months.

“We’re delighted to have implemented Knowcross!” commented Christos Andreopoulos, Head of Information Technology, Oetker Collection. “Each Oetker Collection hotel is iconic and one-of-a-kind, offering unique and memorable experiences to affluent and astute travelers. This makes it important for us to track and resolve service failures instantly, allowing us to always keep our service quality standards very high. KNOW Glitch enables us do this very effectively” exclaimed Christos.

KNOW Glitch helps hotels capture, track, investigate and satisfactorily resolve service issues that inconvenience guests, while the guests are still in the hotel, thus significantly reducing guest dissatisfaction.

“Hotels under Oetker Collection are known for their exceptional guest service. This makes it imperative for them to utilize systems to streamline and improve internal processes when a guest is dissatisfied. Switching to KNOW Glitch ensures prompt service-recovery and drives guest satisfaction scores” said Paritosh Kumar, VP (Europe) at Knowcross.


Founded in 2002, Knowcross is a global leader in providing software products for hotel operations that help increase efficiency and enhance guest service, with a direct impact on the bottom?line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

Knowcross is proud to have a global customer base across 40 countries, with a client portfolio that consists of some of the world’s most well-known brands including Rosewood, Corinthia, LVMH, Hyatt, IHG, Hilton, Kempinski, Taj, The Oberoi, The Doyle Collection, Cheval Residences; as well as marquee independents such as Grand Resort Bad Ragaz, The Ned London, The Royal Garden and Dolder Grand Zurich.

For more information, call +44 203 051 6825, email [email protected]  or visit www.knowcross.com

Contact: Mohit Chand

[email protected]/

About Oetker Collection

Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life. Throughout Oetker Collection guests discover a "passion for living", an appreciation for culture, gastronomy and the pleasures of nature, which is why generations of guests return year after year to these masterpiece hotels and private estates.

For more information, visit oetkercollection.com  #WhereTheMagicHappens

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