Lodging Interactive, award-winning digital marketing, and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its CoMMingle-PLUS customer engagement service for resorts and luxury hotels. CoMMingle-PLUS provides properties with the highest level of guest engagement services 7 days a week with social media marketing, direct social media messaging responses with property escalations, and customized guest review responses for all OTA sites and Google Business.
“CoMMingle-PLUS is like having your own in-house social media marketing and guest review response departments with all the needed tools and skilled team members, but without having to hire a single full-time employee,” said DJ Vallauri, Lodging Interactive’s Founder and CEO. “With staffing issues expected to continue in 2022, CoMMinglePLUS provides the solutions to ensure properties can maintain engagement service levels expected by their guests.”
Hospitality Customer Care Starts on Social Media.
Consumers, irritated by long phone queues, have found that social media services are quick, convenient, and successful. According to a recent Nielsen poll, 64% of respondents now prefer to communicate with businesses over calling them.
“The hospitality industry can anticipate a surge in dissatisfied guests in 2022 as global supply chains and staff shortages continue. According to a recent report commissioned by Hootsuite, the demand for customer service over social media has been growing rapidly,” added Mr. Vallauri. “CoMMingle-PLUS offers properties peace of mind knowing we’ve got their social customer service engagement and guest review responses covered, 7 days a week.”
CoMMinge-PLUS services are provided 7 days a week and include:
- Guest review response services, all OTA’s, Facebook, and Google Business.
- Property escalations and crisis management.
- Responding and engaging to social media customer posts.
- Direct Message response services via Facebook Messenger and Instagram.
- Social media custom content creation, calendar, posting, and engagement services.
- Social media paid advertising ideation and campaign management.
- Social media on-site photography and video services for Stories and Reels.
- Interactive marketing on Facebook Messenger and Instagram Direct Messages.
- HoteLINKsm service to connect social media audiences with hotel websites, offers, dining, and destination content pages.
Since launching CoMMingle in 2006, Lodging Interactive has written and published over 5 million guest reviews for hundreds of properties. CoMMingle customers include select service and full service branded properties, as well as independent luxury hotels and resorts worldwide.
Click here to find out how CoMMingle-PLUS can benefit your property. You can also call us at 877-291-4411 ext 704.