How to Register Your Front Desk Staff to Become “Certified in the Heart of Hospitality”

/How to Register Your Front Desk Staff to Become “Certified in the Heart of Hospitality”

How to Register Your Front Desk Staff to Become “Certified in the Heart of Hospitality”

|2019-05-23T11:51:01-04:00May 23rd, 2019|

In the era of online reviews and social media, guest experiences at the front desk impact the financial success of your hotel. First impressions formulated at check-in bias guests' overall opinions, whether for better or for worse.

If you're looking to refocus your team on the essentials of hospitality excellence, it's easy to register your staff to become Certified in the Heart of Hospitality.

For a fee of just $995 total, you can certify up to 3 managers and 6 front desk colleagues; additional staff can be certified for $99 each at any time.

Here's How It Works:

First, KTN presents a live "kick-off" webinar for the top three managers to attend as a leadership team. This provides a preview of the "5 Pillars of Hospitality Excellence," so they can verify that the training content mirrors their in-house and/or brand standards. The webinar also covers KTN's "3M's of Hospitality Leadership," pointing the way for managers to Model, Mentor, and Measure their team's progress.

Next, KTN each front desk colleague attends a private, live online webinar delivered just for them via webcam. This 60-minute webinar is a captivating and interactive experience. Later, a link to the webinar recording and a copy of the presentation deck is sent as a self-study resource.

Afterward, at their own pace, colleagues complete an online assessment (about 20 minutes), including some essay questions to ensure comprehension. They can re-take the assessment if necessary. Finally, candidates demonstrate what they learned by having a colleague videotape them (using a camera phone) as they compete a few brief role-play demonstrations. Once the recordings are submitted and approved, the candidate is awarded their CHH status.

In just a few short months, KTN has already had over 400 candidates from 47 hotels worldwide achieve CHH. We invite your hotel to join this growing list and get your team on the journey to hospitality excellence today!

For more details visit: or contact KTN at (01) 954.533.9130 or [email protected]

About Kennedy Training Network

Based in Davie, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training. (Again, these topics should link to respective KTN web pages.)

Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, reservations, spa, and front desk. Additionally, KTN President Doug Kennedy is a well known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies.

All KTN training is delivered personally by Doug Kennedy or one of KTN’s in-house training experts listed below, each of whom has been personally trained and coached by Doug.

Contact: Doug Kennedy

[email protected]/(954) 533.9130

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