Close

Cart

Total $0.00

Checkout

The hotel operations startup has held this distinction since Forbes Travel Guide began their endorsement program in 2017

ALICE, the hospitality industry’s leading operations platform, has been chosen by Forbes Travel Guide (FTG) as their Brand Official Staff Operations Technology for 2019. ALICE has held this distinction since FTG created their Brand Official program in 2017. This recognition is, once again, confirmation of the platform’s ability to meet and promote the highest standards of hospitality at some of the world’s most excellent hotels.

The FTG Brand Official program is designed to point the world’s best hoteliers towards products and services notable and worthy of endorsement. Thousands of hotels across the country and around the world use ALICE to improve staff operations and guest satisfaction. For Forbes Travel Guide Star-Rated hotels, ALICE assists them with meeting some of FTG’s rigorous 900 standards, and enables a variety of customizations to guarantee exceptional guest experiences.

“We carefully select Brand Officials that help our Star-Rated properties enhance the guest experience through their service or product,” says Micarl Hill, Executive Vice President, Brand Development at Forbes Travel Guide. “In the case of ALICE, its technology enables staff members to communicate to one another quickly and efficiently, which ultimately means that they are better equipped to serve guests.”

“We are very proud to have selected ALICE once again among our collection of Brand Officials,” says Filip Boyen, CEO of Forbes Travel Guide. “The company is an innovator in the hospitality technology space, always listening to the hoteliers and expanding its products to meet the needs of the industry and helping better the guest experience.”

ALICE is looking forward to building on the innovative ways the company leveraged its Brand Official status in 2018. ALICE partnered with FTG during their annual Verified, The Forbes Travel Guide Luxury Summit in the Spring of last year to showcase the event's first text messaging-powered concierge service. The service allowed the tech-savvy, but very busy crowd of hotel general managers, owners, and managing directors to request concierge-style services and information during a packed few days of events. ALICE's Customer Success Specialist and former concierge, Valerie Coello, was on hand to help fulfill attendees’ needs, which included requests for dinner and spa reservations, event logistics and information, confirming RSVPs, and even a very last-minute tux fitting. By offering the Summit's hundreds of attendees concierge service at the push of a button, ALICE demonstrated to some of the world’s best hoteliers how convenient and compelling text messaging is in delivering a superior guest experience.

ALICE has also looked to provide value to FTG-rated hotels by partnering with other Brand Officials. The company announced an integration with Brand Official Intelity last year to offer hoteliers a complete suite of hotel management and guest engagement tools. Through Intelity’s enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE’s operations platform, hotels gain a best-in-class back-of-house operations system that streamlines staff communication and centralizes task management across staff departments. This integration seamlessly connects the two platforms and offers hotels by far the most sophisticated way to coordinate operations with guest activity that is available on the market today. More than a third of all FTG-rated hotels currently use Intelity or ALICE, or, in many cases, both. You can learn more about the partnership and integration here.

Alex Shashou, Co-Founder and President of ALICE comments: “We are delighted to continue our partnership with Forbes Travel Guide. Their mission aligns with our vision of delivering exceptional hospitality. We are learning a lot from their team, their other Brand Officials, and their hotels on how to deliver Five-Star service. This is a partnership that helps us deliver on our promise to be much more than a software provider to our customers.”

About ALICE

Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.

Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com/.

Contact: Lola Feiger

lola.feiger@alice-app.com / 6178177251

Related News

Top 5 Weird Superstitions Hotels Have to Deal With

Nau Royal Boutique Hotel From Brazil Sees a 30% Boost in Revenue With Hotelogix

The Luxus Hotel, Canada Sees a 10% Revenue Growth & 20% More OTA Bookings With Hotelogix

ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level

How Can Your Independent Hotel Compete With Group Hotels?

How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties

Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management

MJH Bringing New Look, New Technology to Fairfield Inn by Marriott Charlotte Northlake

MacArthur Place to Streamline and Standardize Operations With Knowcross

Bahia Hotel & Beach House Takes Service and Operations From 'Great to Excellent'

ALICE Sweeps the 2019 HotelTechAwards

Getplanning, by Cendyn, Launches To Do Lists, a New Feature to Keep Hoteliers on Top of Their Tasks

New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

Go Moment Wins 2019 HEDNA Innov8 With Smartconcierge Ivy®

How Viceroy Los Cabos Creates an Immersive Guest Experience

Quore Named No. 1 Housekeeping Management Solution by HotelTechReport for Two Consecutive Years

BENCHMARK® Expands in the Pacific Northwest With Management of Avenue Bellevue InterContinental Hotel

Beekeeper Reveals Game-Changing Capability at ALIS

Smartconcierge Ivy® Selected for 2019 HEDNA's Innov8 on Jan 30

All News »

Please login or register to post a comment.