Seasoned executive focused on delivering successful outcomes BirchStreet customers and partners.
With more than 25 years of experience, Orr has a consistent track record of creating and scaling complex operational teams across organizations while delivering optimal success to internal and external stakeholders.
At Birchstreet, Orr will champion, orchestrate and advance Customer Success and Customer Support, as well delivering immediate value and great experience for customers and their locations.
“Chris is a strategic executive and a visionary leader,” said Steve Markle, CEO at BirchStreet Systems, “He is also ready and able to roll up his sleeves and get into the trenches with all of things we have going on across the company.”
He will oversee and guide the operational excellence department our customers expect by delivering BirchStreet Systems services, including:
· Creating and maintaining an enterprise plan for our solution deployments
· Managing and evolving post deployment Customer Success and Customer Support to a level of excellence for an international client base, operating in a variety of time zones and languages
· Facilitate service levels, responsiveness, and resolution of issues between departments and between the international and USA operations
Before joining BirchStreet, Chris had a successful tenure at Epicor where he most recently managed the business unit responsible for Payment Processing, EDI Services, Platform and Hardware Services, Managed Security Services, Business Products, Private Cloud Hosting, and Quick Ship, driving growth and incremental customer value. Prior to that role, Chris led Epicor Software Corporation’s service transformation for Customer Support (EpicCare), institutionalizing modern service practices and processes to deliver improvements in customer experience and satisfaction. Prior to joining Epicor, he was responsible for the strategic vision of the Unisys ITSM Business Unit, where he worked with customers to leverage their current IT investments while addressing the changing nature of IT. He also was the VP & GM of Managed Services for NA managing $250M in annual revenue and the led the Client Service Desks and Service Management Functions across 19 international locations. Chris has also held positions where he directed the worldwide IT operations of its production and development environments, at several companies where he directed million-dollar technology organizations, managed highly complex environments, developed commercial-grade applications/services, and leveraged information technology to solve business problems while managing cost and risk.
“I am excited about joining Birchstreet” said Orr, “I am honored to build upon BirchStreet Systems efforts toward excellence in deployment and support of their innovative hospitality technology and solutions that is uniquely differentiated.”