5 Reasons to Add AV Management Software to a Hotel’s 2019 Capital Budget
September 20, 2018 12:42pm
Industry reports show that small- to mid-size hotels are placing a higher emphasis on hotel technology to meet planners’ demands; Self-managing AV equipment process with AVaStar will drive revenues
[Gaithersburg, Md.—Sept. 20, 2018]—Recent reports are showing that the meetings segment of hospitality is flourishing, and technology is of critical importance to event planners in venue selection. Meeting facilities with lodging – which hosted 87% of meetings 2016 according to the PwC Conference Center Report – need to put more focus on managing their built-in and portable audiovisual equipment to meet planners’ expectations in 2019. Inventory management, break/fix ticketing, cost accounting and expense management of a hotel’s event technologies is often overlooked. However, when properly orchestrated via cloud-based software and a mobile app, a hotel can turn AV into the second most profitable department in a hotel, behind rooms.
To breathe some life into this often-ignored, revenue-generating department, Electro-Media Design has developed AVaStar, a Software as a Service (SaaS) platform that ensures all event equipment and meeting services are being delivered and meeting customers’ expectations. AVaStar empowers the staff that self-manages AV services with the tools and resources needed to keep things under control. Staff can avoid surprises and cut down on last minute pop-ups with scripted sales prompts and packages that ensure complete orders before the event. It also supports staff with setup and troubleshooting procedures that quickly overcome challenges that arise. And, when it comes to service and maintenance, AVaStar’s ticketing system and maintenance schedule reduces downtime and ensures that everything works.
“PwC reports that ‘centers of all sizes are focused on developing flexible space that can easily adapt to meeting organizer needs,’” said Jeff Loether, president of Electro-Media Design. “While large centers are budgeting to increase the size of meeting-room and pre-function spaces, create grand entrances, and add natural lighting, small- and mid-sized centers are planning to enhance the attendee experience with technology. It’s these smaller meeting facilities with lodging that typically self-manage their AV and lack any type of resource or support system that provides a professional template. They typically struggle through the process and sacrifice potential revenue and profit. It’s for these hotels that we created AVaStar.”
Electro-Media Design is the foremost consultancy in meeting, entertainment, and event technologies and acoustics. The company has provided consulting services for more than 1,000 projects globally including hotels, conference and convention centers, and has written the brand standards for audiovisual and acoustics design for many of the industry’s leading brands. In 2018, EMD released a new, digital platform to guide hotel staff in providing technology services to event planners and customers.
Here are 5 reasons why operators need to budget for AV Management software in 2019:
“Until we released AVaStar in June, no software like this – created specifically for managing AV in a single venue - previously existed,” said Eric Bracht, AVaStar managing director. “Why wouldn’t hoteliers’ budget for a single, dedicated platform for conducting all AV technology activities? If you operate a meeting facility, and you use non-technical, in-house staff (like the catering or banquet manager) to oversee AV services for these events on top of their normal, everyday duties, it’s exhausting your resources. Chances are, these staffers are not comfortable with the added responsibility, planners aren’t happy because their planning contact lacks the knowledge to support their technical requirements, and owners aren’t happy because revenues are falling through the cracks.
“The best way to meet planners’ expectations in 2019 and capture significant lost revenue is to budget for AV Management software,” Bracht said. “The smart investment is in a solution that is built by hospitality’s foremost AV technology experts. To learn what AVaStar can do for you, just give us a call.”
AVaStar is an event-technology platform designed to provide a comprehensive suite of services. It’s an interconnective software which provides systems and templates that cover the entire spectrum of activities associated with operating and managing technology systems and services. AVaStar extends support for professional consulting and design services through its working relationship with Electro-Media Design, the foremost consultancy in meeting, entertainment, and event technologies and acoustics. Electro-Media Design, Ltd. is an independent technology design and management consulting practice. For more information on AVaStar, visit www.avastar.io or call (442) AVASTAR.
Contact: Jeff Loether
(301) 355-5050 x111
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