What Customers Want and Expect While Traveling in 2023

John Smallwood, President of Travel Outlook | February 1, 2023

How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...

Maestro Examines What Independent Hoteliers Want From Their PMS’ in 2023

Maestro | January 24, 2023

Leader in hospitality property-management systems shares what its clients say and discusses the shared passion for technology innovation to meet customer demands and exceed guest expectations MARKHAM, Ontario, Jan. 24, 2023 — Maestro PMS, the hospitality industry’s most trusted and proven provider of cloud and on-premises Web and Mobile property-management systems, is entering the new year with a fresh perspective on what hoteliers want from their mission-critical property systems. Coming off the heels of its Annual User Conference, Maestro team members spoke to customers to gain insight into their wants, needs, likes and dislikes rela...

Third-Party Hotel Operators Set to Grow Across Europe, Says HVS

HVS | January 19, 2023

19 January 2023, London: The number of hotel owners using third-party operators to run their properties looks set to increase across Europe, reflecting the desire for flexibility as well as a number of other benefits, according to a new report from global hotel consultancy HVS. The trend for third party operators (TPOs) has emerged from the US where the concept has become commonplace, with most franchised hotels from midscale upwards now being run by TPOs. These operators are not affiliated with the owner or the franchise brand and as such can be more aligned with owner objectives, often driving higher profits as a result. Examples of TPO...

Curator Hotel & Resort Collection Selects Shiji’s Concept to Power Its Members’ Spa and Golf Management

Shiji | January 19, 2023

Shiji's Concept was selected to offer the spa, golf and resort activities management solution as preferred provider for Curator's 97 independent boutique and lifestyle hotels and resorts across the U.S. ATLANTA, Georgia, January 19, 2023 – Shiji, the global hospitality technology innovator, has announced that its product, Concept, has been selected to offer the spa, golf, and resort activities management platform as a preferred provider to its member properties. Curator currently includes 97 independent boutique and lifestyle hotels and resorts across the U.S. After an extensive competitive process, Curator selected Shiji’s...

Labor Shortages and The Impact on Hotel Operating Costs

John Smallwood, President of Travel Outlook | January 17, 2023

How Modern AI Solutions Offset Rising Costs That Cut into Hotel Profits By John Smallwood, President of Travel Outlook January 2023 Thanks to the perfect storm of the last two years, costs are skyrocketing across multiple industries, and the hospitality industry is no exception. Maintaining control over your hotel’s operation is key to running a successful and profitable business. Hotels all over the world have had to adapt to rising costs thanks to inflation, the pandemic, and labor shortages, all of which combine to threaten profitability and longevity. In a perfect world, hotels can seamlessly meet a never-ending stream of deman...

With Pace of Progress in Hospitality Slated to Move Onward and Upward, Maestro Presents Its PMS Roadmap for 2023

Maestro | January 10, 2023

The leading provider of property-management systems for independent hotels is poised to meet the rising demand for cloud hosting, mobile tools, enhanced two-way texting, marketplace integrations, heightened security, and online gift carding in the new year MARKHAM, ONTARIO, January 10, 2023 — “The secret of change is to focus all of your energy not on fighting the old, but on building the new.” When it comes to hotel property management system technology, this quote by Socrates is apropos. Last year, Maestro made five industry predictions for the evolution of PMS. While contactless technology did become more prevalent within the PMS ...

The Essex Resort and Spa Partners With Travel Outlook, The Premier Hotel Call Center, to Offer Its Guests Genuine Hospitality and a Friendly, Helpful

Travel Outlook The Premier Hotel Call Center™ | January 5, 2023

SANTA FE, NEW MEXICO (January 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The Essex Resort and Spa in Essex, Vermont has joined the group of exceptional hotels enjoying the premium Travel Outlook voice services. In an increasingly digital world, a personal touch goes a long way, and a friendly and helpful voice can provide the definition of true hospitality. Callers are looking for sincere, direct assistance, not a generic response off a call sheet, and a properly trained call center agent will approach every call in this supportive way, matching the particulars of the hotel with the needs of the ca...

INTELITY Announces Updated Strategic Partnership With Unifocus, Formerly Knowcross

INTELITY | December 21, 2022

The updated partnership will provide new features for a stronger staff operations flow Los Angeles, CA (December 21, 2022) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced today an updated partnership with Unifocus, the global leader in hospitality operations software. Following recent revisions to Unifocus’s technology, the INTELITY integration is all new. Built on INTELITY’s R5 platform to take advantage of its industry leading capabilities, the latest integration includes richer synchronization of guest request details between INTELITY and Unifocus. “Partnering with INT...