Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort

Travel Outlook The Premier Hotel Call Center | October 26, 2023

Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...

The Gotham Hotel Switches to Mews to Unlock More Revenue and Personalized Stays

Mews | October 26, 2023

The independently owned, family-operated 67-room Midtown Manhattan boutique hotel opted for Mews to unlock more revenue and operational efficiency. [NEW YORK – 26th of October] Mews, a leader in hospitality technology, has been selected by The Gotham Hotel to manage their upscale rooms and suites while catering to the needs of the luxury traveler. The Gotham Hotel occupies a slender, high-rise structure once home to the famous Gotham Book Mart bookstore, which inspired the hotel's name. Located in Midtown East, the hotel's communal terraces, larger-than-life rooms, and suites with private balconies were all designed to reflect New Yor...

Maestro Seeing Growth in the U.K. Hotel Market Due to All-In-One PMS, Unified Guest Experiences

Maestro | October 26, 2023

The web browser based cloud and on-premises all-in-one property-management system for independent hotels is bringing a mature, stable, and proven property-management system with advanced, flexible technology to hotels across Europe’s northwest mainland Markham, Ontario, October 26, 2023 — Coming off the heels of the Independent Hotel Show in London last week, Maestro PMS is seeing a surge of new business across the United Kingdom. Already the global provider of Web Browser based cloud and on-premises all-in-one property-management system for independent hotels is signing deals post event and the outlook for growth in this region shows ...

From Data to Dollars: How Visionary Hoteliers Are Upping Their Game With Data-Driven Insights

Aaron Shepherd | October 24, 2023

By Aaron Shepherd In the hospitality landscape, just like every other industry, the goal remains profitability. But the hospitality world faces intense competition, especially with the advent of digital platforms and alternative accommodations. For hoteliers, the challenge isn't just about offering a room – it's about creating memorable experiences, optimizing operations, and ensuring guests come back. All these elements converge on one key aspect: leveraging data for a competitive advantage. Data remains central, whether it’s enhancing the guest experience, streamlining operations, or tailoring offers. The prospects are enormous fo...

Juniper Preserve Resort Selects INTELITY Platform to Enhance Digital Guest Experience

INTELITY | October 24, 2023

The Central Oregon-based, wellness-focused property will elevate guests’ relaxation and streamline operations with a branded mobile app powered by the INTELITY platform and INTELITY’s GEMS staff-facing tools Los Angeles, CA (October 24, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced today a deal with Juniper Preserve Resort in Bend, Oregon. Located on the acclaimed Juniper Preserve Resort wellness community, the Juniper Lodge will take guest pampering and personalization one step further with the roll out of select INTELITY digital offerings, including a branded mob...

Travel Outlook’s Omnichannel Telephony Enhances Guest Service and Reduces Hotel Labor Expense

Travel Outlook The Premier Hotel Call Center | October 19, 2023

SANTA FE, NEW MEXICO (October 2023): In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. Travel Outlook understands that communication is the cornerstone of success in today's fast-paced business world, and their omnichannel telephony adapts to a hotel’s unique requirements and helps them stay ahead of the competition. The omnichannel system brings together the best of bo...

Maximizing Hotel Profitability by Connecting BI, Ops and Maintenance Software

Larry Mogelonsky | October 18, 2023

By Adam and Larry Mogelonsky If there’s one resounding message in the current world of hospitality technology, it is consolidation, consolidation and consolidation. That in itself can be a nail-biting process, but from our perspective as asset managers we want to highlight the new ways that hotels can unlock value once these integrations and data centralizations have been set up. While in the near past, a lot of our technology consultation work was focused on figuring out the proverbial ‘low-hanging fruit’ to therein derive a critical path for tech upgrades that will incrementally save on costs or free up the team’s time, now th...

Mews Demonstrates Outstanding Growth in the Ten Years Since First Customer

Mews | October 18, 2023

The innovative hotel tech company continues to see a huge uptake in their guest-centric vision of hospitality [PRAGUE, 18 October] – Mews, the industry-leading hospitality cloud, is celebrating 10 years since the very first hotel went live on its platform. The Emblem Prague Hotel was the first to embrace the new generation of hospitality and remains a Mews customer to this day. “It’s amazing how much Mews has changed in the decade since we onboarded with them,” said Helena Valtrova, General and Sales Manager at The Emblem Prague Hotel. “The platform is now even more sophisticated, with more features that save us time and prior...