‘Off the Shelf’ or ‘Have It Your Way’? How Hoteliers Should Shop for Business Intelligence

Cam Troutman | April 11, 2023

By Cam Troutman Standardized BI reporting restricts creativity while a customized approach to reports, dashboards, charts and graphs presents data to hotel operators in ways that make sense to each property or brand The purpose of business intelligence software is problem solving. The data derived can be analyzed to deliver actionable information that helps hotel owners and operators make more informed business decisions. With a single source of truth across the portfolio, hoteliers hope to budget better, forecast further, and cut costs more consistently to remain competitive in the industry. While this sounds simple enough, knowing which ...

Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership

INTELITY | April 4, 2023

New tablets and the latest platform updates will continue to provide a seamless guest experience to those staying at the luxury Southern California resort Los Angeles, CA (April 4, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn have announced the continuation of their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform. Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-s...

Doug Kennedy Announces Next Topic in His Webcast Training Series: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Infor

Doug Kennedy | April 4, 2023

Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today that the topic for his next training webcast is: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Informed Callers, scheduled for April 17 from Noon – 12:40 pm. REGISTER HERE According to Doug, “These days, most reservations inquiries are often disguised as ‘I just have a quick question about…’ Rather than just answering simple questions, and thus sending callers back online to book – possibly at an OTA – these questions help your team engage ca...

Cloudbeds Announces Integrations With Leading Point of Sales (POS) Solutions to Expand Cloudbeds Marketplace

Cloudbeds | April 4, 2023

Cloudbeds customers will be able to connect onsite bars and restaurants to Cloudbeds Platform for a seamless guest experience San Diego, April 4th, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced strategic partnerships with point-of-sale industry frontrunners: Lightspeed, Toast, Revo, Last.app, Tevalis, and Invu. The integrations grant lodging businesses using Cloudbeds Platform the ability to effortlessly verify guest information and post accumulated charges from onsite bars and restaurants directly to the guest's room. The d...

The J Collection Partners With Travel Outlook, The Premier Hotel Call Center, to Enhance Voice Revenue and Guest Satisfaction

Travel Outlook, The Premier Hotel Call Center™ | March 28, 2023

SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction. Travel Outlook, known for its highly personalized, efficient and effective services, was chosen to provide training and superior salesmanship to enhance The J Collection’s cross-selling opportunities. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclusivel...

MDO Releases Guide to Adopting Automation for Efficient Hotel Operations

MDO | March 28, 2023

Free resource includes expert insights from hoteliers finding new ways to increase efficiency with smaller teams by automating manual processes. BETHESDA, MD., March 28, 2023 – myDigitalOffice (MDO), a hotel data platform to centralize and visualize key performance metrics, today released an in-depth report highlighting creative ways hotel operators are increasing efficiency with smaller teams. For many, automating manual processes has become critical to success. Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with 2 million open jobs, according to ...

Data Privacy Alert: Who’s Responsible for Personal Data at a Hotel?

Bob Braun | March 21, 2023

By Jim Butler, Robert Braun One of the most valuable assets of a hotel brand is information – detailed personal information about guests at their hotels, participants in their loyalty programs, and visitors to their websites. This information allows hotel brands to focus on creating guest loyalty, acquiring potential guests, engaging in effective marketing, expanding market share, and creating properties and services that entice and satisfy hotel guests. Because of this, hotel brands have long contended that they “own” hotel guest data and have unencumbered rights to use it, without respect to the interests of hotel owners and even t...

The Right PMS Partner + Open APIs Can Elevate a Hotels’ Operational Success

Warren Dehan | March 21, 2023

By Warren Dehan Tapping a skilled technology partner to handle the necessary integrations between the property-management system and other on-premises solutions will give operators a greater chance for success Consumers the world over are seeking greater flexibility and control over their travel experiences, and hoteliers love to provide these elements to them whenever possible. Technology is increasingly able to provide the bespoke experiences hoteliers envision delivering, often thanks to new integrations which build on and fill out their existing capabilities. To thrive in today’s technology-driven hospita...