Spring Cleaning: Why Hotels Are Investing in New PMS Systems in 2023

Warren Dehan | March 14, 2023

By Warren Dehan Operators raise technology budgets to capitalize on new innovations and better service Hoteliers across the industry have turned a new leaf on technology. Limited labor and other trends have led more operators to rely on technology to run their properties more efficiently. Still, as digitalizing operations becomes more popular, more and more hoteliers are learning just how limited their property-management system’s capabilities are, and how dependent they are on better service from their vendors. Many of the most important digital capabilities require a PMS that can communicate with multiple departments and be mobile-f...

Travel Outlook Offers Complimentary Registration for the Four Pillars of Heartfelt Hospitality Webinar by Kennedy Training Network

Travel Outlook, The Premier Hotel Call Center™ | March 13, 2023

SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, in partnership with other sponsors and the Kennedy Training Network (KTN), is offering complimentary registration in a new, groundbreaking monthly webinar series delivered personally by industry expert Doug Kennedy. The series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality. The webcast will cover the important philosophical communications essentials that ensure your guests experience sincere, heartfelt hospitality, not just scripted politeness. This webinar will cover: • Hospitality means caring about as wel...

Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll

Travel Outlook The Premier Hotel Call Center™ | March 9, 2023

SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...

J Collection Partners With Cloudbeds to Power Portfolio of Boutique Historic Properties

Cloudbeds | March 8, 2023

The boutique hotel operator will utilize the Cloudbeds Platform to streamline operations and enhance guest experience across its collection (SAN DIEGO) March 8, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced a partnership with J Collection Hotels, a boutique hotel operator with 17 unique, locally owned and operated hotels with more than 2,050 rooms in New Orleans and Southeast Region. J Collection, known for its distinct historic properties and signature Southern hospitality, selected the Cloudbeds platform to streamline their...

Extended Stay America Selects HotelKey for Next Generation Central Reservation System

HotelKey | March 6, 2023

Dallas – March 6, 2023 – HotelKey, the leading cloud-based hospitality platform, added its Central Reservation System (CRS) to an already existing portfolio of HotelKey products in use at Extended Stay America (ESA). ESA has worked with HotelKey for its Property Management System (PMS) since 2018, and for the HotelKey Call Center Module (Find & Reserve) since 2020. HotelKey’s next-generation cloud-based CRS product includes direct connectivity to leading OTAs and GDS systems, an easy-to-use Call Center module, integration with Channel Managers, and seamless integration with the HotelKey PMS. HotelKey Co-Founder and President, Adi...

Cloudbeds Partners With Leading Revenue Management Systems

Cloudbeds | March 2, 2023

(SAN DIEGO) March 2, 2023 — Cloudbeds, the leading hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced a significant expansion of its revenue management offering through new partnerships with leading industry innovators. The partnerships will allow customers to experience the depth of functionality from top revenue management systems, all integrated directly with the Cloudbeds Hospitality Platform. Cloudbeds’ initial RMS launch partners include Atomize, BEONx, Beyond Pricing, Duetto, Pace Revenue, PriceLabs, and RoomPriceGenie, some of the most n...

Maestro PMS Recognizes Hotelier Challenges, Innovates to ‘Voice of Its Clients’

Maestro | February 22, 2023

Leader in cloud and mobile hospitality property-management systems continues investing in greater ease-of-use and onboarding capabilities to benefit independent hotels and resorts MARKHAM, Ontario, Feb. 22, 2023 — Maestro PMS, the hospitality industry’s most trusted and proven provider of web and mobile property-management systems, deployable in the cloud, on-premises or any hosting environment, recently added a number of new features to its leading all-in-one PMS solution. The updates are a regular part of Maestro’s innovation strategy tailored to ensure its customers remain on the cutting edge of PMS technology. Maestro’s refresh...

AI Is Here to Work With Your Employees, Not Replace Them

Travel Outlook the Premier Hotel Call Center™ | February 21, 2023

Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...