Women-Led Businesses: Getting the Female Founders’ Perspective
Dr. Nicole Rosenkranz and Dr. Sowon Kim | October 10, 2019
Nobody Asked Me, But… No. 220: Hotel History: The Heathman Hotel
Stanley Turkel | October 2, 2019
Education
PolyU Study Finds Right Audience Critical for Destination Marketing Mini-Movies
The Hong Kong Polytechnic University | March 28, 2018
Destination marketers interested in how to produce effective mini-movies to market travel destinations need to ensure that they target the right audience, according to BSc graduate Tianyi Gong and Dr Vincent Tung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published research paper, the researchers observe that mini-movies are an increasingly popular and effective form of advertising, but many current efforts are missing the mark. In some circumstances mini-movies may actually have the opposite of the intended effect on the destination's image. Mini-movies have recently beco...
UNLV Hospitality College Unveils One-of-a-Kind Gaming-Focused Graduate Degree
Harrah College of Hospitality at UNLV | March 13, 2018
Las Vegas – In January 2018, the William F. Harrah College of Hospitality at UNLV launched the world's first master's degree program centered on gaming. The Master of Hospitality Administration (MHA) Gaming Management Track was designed to boost professionals who are trying to widen the scope of their expertise to include gaming, which is becoming more pervasive across destination markets and online platforms throughout the world. Students eligible for the program, which is offered totally online, include mid-level professionals with more than three years of experience in a management capacity in the hotel-gaming industry. Graduat...
AJ Capital Partners and Cornell University Begin Construction for Graduate Roosevelt Island Hotel at Cornell Tech Campus
AJ Capital Partners | March 12, 2018
New York, Ny. - AJ Capital Partners and Cornell University are pleased to announce the start of construction for Graduate Roosevelt Island at the Cornell Tech campus, part of the Graduate Hotels collection. AJ Capital selected Emigrant Bank to provide a $60 million five-year floating-rate construction loan. Jones Lang LaSalle acted as broker for the financing. Cornell Tech, which opened its first phase of the new campus last year, is a revolutionary model for graduate education, extending Cornell University's research and academic prowess to the heart of New York City. Created for travelers who seek memory-making journeys, Graduate Hote...
PolyU Study Finds How Hotel Loyalty Programmes Can Boost Brand Relationship Quality
February 28, 2018
Well-designed hotel loyalty programmes can increase members' satisfaction and improve the quality of their relationships with the associated brands, according to Dr Ada Lo of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-authors. In a recently published article the researchers highlight the loyalty programme features that are most effective for building brand relationship quality (BRQ), and how BRQ contributes to outcomes such as members' word of mouth recommendations and purchase intention. The researchers explain that many hotel chains offer loyalty programmes as a means to "rewar...
IBC Partners with AHLEI to Bring Certification Programs to Its Independent Hotel Members
the American Hotel & Lodging Educational Institute (AHLEI) | February 20, 2018
Certification improves a property's profitability, guest satisfaction, and employee retention and it makes that property stand out as a preferred choice for travelers Phoenix (February 20, 2018) – Studies show that education and training leads to higher employee retention and guest satisfaction. As such, IBC Hospitality Technologies has partnered with the American Hotel & Lodging Educational Institute (the long-time training and education arm of the American Hotel & Lodging Assn.) to provide IBC members with hospitality industry certification resources. As an IBC member, independent hoteliers can purchase online study mate...
Digital Signage Expo 2018 to Offer Educational Opportunities in Digital Signage for Hotel Operators, System Administrators, Marketers and Technologist
DSE | February 13, 2018
Atlanta – Digital Signage Expo (DSE), the world's largest international trade show and educational conference dedicated to digital displays, interactive technology and digital communications networks will present new educational opportunities designed specifically for hotel operators system administrators and technologists March 27-29, 2018, at the Las Vegas Convention Center. The seminar programs are part of DSE's Educational Conference designed to help attendees learn about the newest technologies available, how successful digital signage strategies are being implemented, and how to best take advantage of them to strengthen gues...
Carver Companies Finalize Expansion into Canada
the Carver Companies | February 6, 2018
Carver Hotel Group and Carver-Olson Search Expand Services into Canadian Market and Prepare for United Kingdom ATLANTA, GA – February 6, 2018 – In an aggressive growth move, Carver Hotel Group (CHG) and Carver-Olson Hospitality Search (CO) have announced the finalization of expansion of their services into Canada. The completion of this process will allow for Canadian clients to assure utilization of Canadian citizens on their assignments, to be invoiced and transact business in Canadian Dollars (CAD); and for Task Force Consultants to invoice and be paid in CAD, utilizing the same "Five Day Pay" commitment that has set Car...
The 93rd Annual Hotel Ezra Cornell Conference Theme “A Sense of Place” to Explore the Experience Era in the Hospitality Industry
the School of Hotel Administration at Cornell University | January 31, 2018
Co-owner of Make It Nice, Will Guidara '01, to speak on new trends in the area of guest experience Ithaca, NY, Jan. 2018 – The 93rd Annual Hotel Ezra Cornell will once again return to the campus of Cornell University on March 15-18, 2018, to be held at the Statler Hotel in Ithaca, NY. The theme for this year's conference, "A Sense of Place", explores the rise of the experience era in hospitality through a variety of panels, workshops and specialized events. A 93-year-old tradition of the School of Hotel Administration, Hotel Ezra Cornell is one of the most beloved events at Cornell University and an unparalleled introduction to th...
New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates
the American Hotel & Lodging Educational Institute (AHLEI) | January 25, 2018
Orlando, Florida, January 2018—The ninth edition of Planning and Control for Food and Beverage Operations is now available from the American Hotel & Lodging Educational Institute (AHLEI). Written by Jack D. Ninemeier, Ph.D., this essential management textbook introduces readers to the control processes used to reduce costs and increase efficiency in food and beverage operations in restaurants and hotels. The book explores how planning and control functions can help operations work smarter, compete for greater market share, and provide value to guests. New to the ninth edition is a chapter feature called "Advice from a Mentor,"...
PolyU Study Finds Russian Tourist Satisfaction Hinges on Hotel Features
January 25, 2018
The majority of Russian tourists are highly satisfied with Hong Kong's upmarket hotels, according to the findings of a recent study by Dr Denis Tolkach and Dr Tony Tse of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU). A consideration of more than a thousand online reviews written by Russian guests revealed a particular appreciation for Hong Kong's spectacular views and attentive and friendly hotel staff. While there are a few negative issues that hotels may wish to focus on improving, the findings present an overall positive picture. Despite its size and importance, the researchers not...
Timothy Hentschel ’01 Named Cornell Hospitality Innovator for 2018
January 24, 2018
Timothy Hentschel '01, cofounder and CEO of HotelPlanner, the world's largest online group travel provider, has been named the recipient of the 2018 Cornell Hospitality Innovator Award, an honor given annually by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration. Hentschel will receive the award at the 10th annual Cornell Hospitality Icon and Innovator Awards gala, Tuesday, June 5, at the Pierre Hotel in New York City. HotelPlanner was established in 2003 by Hentschel and his business partner, John Prince, a software engineer and COO. HotelPlanner w...
IDeaS Announces 2017 Cornell Revenue Management Scholarship Recipients
the School of Hotel Administration | January 22, 2018
IDeaS and Cornell Scholarships help advance careers of next-generation hotel leaders Tweet this: #RevenueManagement leader @IDeaS_RevOpt awards seven hospitality professionals with prestigious scholarships in partnership with Cornell University. http://bit.ly/2Bkqnas MINNEAPOLIS – January 22, 2018 – IDeaS Revenue Solutions, a leading provider of revenue management software solutions and advisory services, today announced the 2017 IDeaS Cornell Management Scholarship winners. Offered in partnership with the Cornell University School of Hotel Administration within the Cornell SC Johnson College of Business, the scholarship pre...
New Guest Service Gold® Tourism Teaches Service Delivery Skills for Destinations
the American Hotel & Lodging Educational Institute (AHLEI) | January 11, 2018
Orlando, Florida, January 2018—The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold® training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time. In a digital world where 9 out of 10 travelers think reading online reviews is important, and 70% of travelers who use review sites look at up to 20 reviews in the planning stages of their trips, it is essential that tourism businesses deliver experiences that lead to positive revie...
PolyU Study Finds Focus on Accessibility Key to Exhibition Market Development
December 27, 2017
When choosing whether to attend an exhibition, exhibitors will go almost anywhere there is potential for successful business but visitors prefer destinations with good accessibility and an attractive leisure environment, according to Dr Karin Weber of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researcher Dr Xin Jin. Their recently published research study explores the attractiveness of exhibition destinations from visitor and organiser perspectives, providing practical guidelines that destinations and organisers can use to evaluate and develop destination resources. The researche...
PolyU Holds a Naming Ceremony for Mr and Mrs Chan Chak Fu Building
December 18, 2017
The Hong Kong Polytechnic University (PolyU) has named the premises of the School of Hotel and Tourism Management after a pioneer Hong Kong hotelier, the late Mr Chan Chak-fu, and his wife Mrs Esther Chan Wong Chi-lan in appreciation of the family's significant contributions to PolyU's hospitality and tourism management education. The naming ceremony held today (15 December) was graced by the presence of the Chief Secretary for Administration of the HKSAR Government, The Honorable Matthew Cheung Kin-chung as the Guest of Honour. Other members of the officiating party included Mr Lawrence Chan, the eldest son of Mr Chan Chak-fu, and his ...
Cornell Presents the 2017 Center for Hospitality Research Sustainability Roundtable Summary
the Center for Hospitality Research | December 4, 2017
2017 CHR Sustainability Roundtable Summary Sustainability remains top of mind for many global hospitality industry corporations. This was evidenced by the robust engagements of participants that attended the 2017 Cornell Sustainability Roundtable recently hosted by The Center for Hospitality Research at The School of Hotel Administration in the SC Johnson College of Business at Cornell University. Participants gathered to from around the world to discuss a wide range of emerging topics including actionable strategies for the industry to meet prioritized United Nations Sustainable Development Goals (UNSDGs), sustainable tourism "asset ma...
Hospitality Sweet
November 28, 2017
By Beth Saulnier CU researcher Stephani Robson '88, MS '99, PhD '10, weighs in on trends in the restaurant and hotel industries "My students laugh at me," Hotel school senior lecturer Stephani Robson '88, MS '99, PhD '10, says with a smile, "because I always tell them the correct answer to any question is, 'It depends.'" An expert in environmental psychology—focusing on the intersection between design and behavior in hotels and restaurants—Robson studies myriad topics relating to hospitality, an industry in which expectations vary widely according to factors like price, clientele, and location. The Canadian-born Robson came ...
PolyU Study Reveals Surprising Source of Unethical Tourist Behaviour
October 30, 2017
Judgements about ethically unacceptable behaviour may vary amongst cultures, and Western tourists are more likely to engage in such behaviour when on holiday, find Dr Denis Tolkach, Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher in a recently published study. Their investigation of international and mainland Chinese tourists and Hong Kong residents reveals some surprising findings that should prove useful for academics, policymakers and industry practitioners seeking to develop "mitigation strategies to reduce anti-tourism sentiment" in Hong Kong and othe...
AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco’s Vision 2020 Goals
the American Hotel & Lodging Educational Institute (AHLEI) | October 26, 2017
October 2017—Work4Stars, an executive search and recruitment company focused on the hospitality, tourism, and events sectors, has partnered with the American Hotel & Lodging Educational Institute (AHLEI) to offer hospitality training and professional certification to current hospitality professionals and those seeking a career in hospitality and tourism. Work4Stars is AHLEI's first global partner in Morocco and north Africa. Tourism is the second-largest job creator in the kingdom of Morocco, which has set a goal of becoming one of the world's top 20 tourist destinations by 2020. The program, known as Vision 2020, has already ...
Carver Hotel Group Launches CARVER-SELECT: Task Force for Select and Limited Service Properties
The Carver Companies | October 25, 2017
ATLANTA, GA – October 26, 2017– Carver Hotel Group (CHG), the hospitality infrastructure powerhouse, announced the launch of CARVER-SELECT, a new Task Force service, designed to support select and limited service properties across North America. While historically, the largest user of Task Force consultants has been full service hotels, there is an ever growing demand for support positions such as: general manager, front office manager, housekeeping, engineering and sales at the select and limited services levels. Developing a pool of consultants for SELECT will allow Task Force to be provided at a price point that will work...
The 2017 Cornell/ICHRIE Howard B. Meek Award Presented to Dr. Fred DeMicco
September 27, 2017
September, 25, 2017 - Volterra Tuscany, Italy - Dr. Frederico J. DeMicco, the Aramark Chaired Professor at the University of Delaware and President of Academics and Dean of Executive and Continuing Education at the Learning Village in Tuscany SIAF Campus was awarded the The Howard B. Meek Award for 2017. This award bestowed is the highest individual recognition a member of the International Council of Hotel, Restaurant and Institutional Education (ICHRIE) may receive. It is presented to an ICHRIE member in recognition of the individual's lifetime contributions and outstanding service both to hospitality education and to Internationa...
PolyU Receives Donation from Zhejiang Drore Technology to Advance Hospitality and Tourism Education
September 27, 2017
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University received a donation of HK$1.08 million from Zhejiang Drore Technology Co., Ltd. (Drore) for the establishment of the "Drore Scholarship" in support of the SHTM's efforts in advancing hospitality and tourism education. With full support from Drore, two entry scholarships per academic year will be set up for three years commencing 2017. The scholarships will be awarded to local as well as non-local students intending to pursue their studies at the SHTM with the Master of Science (MSc) in Global Hospitality Business, MSc in International Hospitality M...
The Honourable Sir Michael Kadoorie Bestowed SHTM Lifetime Achievement Award
September 25, 2017
The Honourable Sir Michael Kadoorie, GBS, L.L.D.(Hon), DSc(Hon), Commandeur de la Légion D'Honneur, Commandeur de L'Ordre des Arts et des Lettres, Commandeur de L'Ordre de la Couronne, Commandeur de L'Ordre de Léopold II, was this year's recipient of the SHTM Lifetime Achievement Award presented to him at a ceremony held in his honour at Hotel ICON on 22 September 2017. The SHTM Lifetime Achievement Award is established by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) to honour outstanding personalities who have contributed substantially to the development of hospitality ...
PolyU Establishes Kwok Hospitality Awards at School of Hotel and Tourism Management
September 19, 2017
The Hong Kong Polytechnic University (PolyU) is pleased to have received support from the Kwok Scholars Association (KSA) for the establishment of Kwok Hospitality Awards at its School of Hotel and Tourism Management (SHTM). With full support from the KSA, two awards per academic year will be set up for three years commencing 2017/2018 to facilitate SHTM students to pursue their studies at the Cornell University School of Hotel Administration in USA for one semester. Amounting over HK$1.6 million in total value, the scholarships will be awarded to eligible SHTM students who excel in both academic and non-academic pursuits. With an aim o...
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