Nobody Asked Me, But… No. 270: Hotel History: Hotel Martinique (1910)
Stanley Turkel | August 25, 2022
Nobody Asked Me, But… No. 268: Hotel History: Wentworth by the Sea
Stanley Turkel | July 12, 2022
Education
A ‘Global Hospitality’ Evolution: UH Hilton College Changes Name
the University of Houston | February 28, 2022
HOUSTON, TX – February 28, 2022 – The University of Houston Conrad N. Hilton College of Hotel and Restaurant Management has changed its name to the Conrad N. Hilton College of Global Hospitality Leadership. Since hotel industry icon Conrad Hilton gifted $1.5 million to build the first hospitality school in Texas more than 50 years ago, the hospitality industry has grown exponentially. To keep pace, programs and courses offered at Hilton College also evolved into more than a hotel and restaurant management program. “The new name not only reflects the role of Hilton College as a global leader in hospitality education, bu...
Nobody Asked Me, But… No. 261: Hotel History: The Homestead, Hot Springs, Virginia
Stanley Turkel | February 15, 2022
By Stanley Turkel, CMHS Hotel History: The Homestead, Hot Springs, Virginia The Homestead is a famous luxury resort that opened a decade before the American revolutionary war. Located in the middle of the Allegheny Mountains, the area has the largest hot springs in Virginia. Native Americans used the waters to rejuvenate themselves during their many excursions through the area. Captain Thomas Bullett and Charles and Andrew Lewis were part of the militia and surveyors during the French and Indian War. They were told of the many healing qualities of the waters in the area. In 1764, at the end of the war, Capt. Bullett received Gold and...
U.S. Travel Announces 2022 Emerging Travel Leaders for Inaugural Program
U.S. Travel Association | February 11, 2022
WASHINGTON — February 11, 2022 — The U.S. Travel Association announced today an inaugural class of 22 Emerging Travel Leaders representing a diverse cross-section of industry representatives. This new program was created to expand the exposure, knowledge and capabilities of rising travel leaders as they build careers in the travel and tourism field. The 2022 Emerging Travel Leaders class is: Amanda Baker, Visit North Carolina Katherine Barnes, IDEMIA Travis Binkley, Visit Orlando Christian Cadle, Los Angeles Tourism & Convention Board Susana Carraza, Disneyland Megan Conway, Travel Portland Amelia Deluca, Del...
UniFocus Donates Labor Management Technology to Cornell University as Educational Tool to Prepare Future Hospitality Leaders for Industry Success
UniFocus | February 3, 2022
Top ranked hospitality school program leverages industry-leading workforce management tools to demonstrate how advanced AI and automation can ensure high service quality, employee loyalty and appropriately staffed operations. DALLAS, TX — February 3, 2022 — UniFocus, the leading provider of Workforce Management Systems, is today proud to announce the donation of its labor management solutions as an educational resource for the Cornell Peter and Stephanie Nolan School of Hotel Administration. Widely recognized as one of the world’s leading educational institutions for hotel management, Cornell’s partnership with UniFocus will sign...
Kennedy Training Network Announces Online (Self-Study) Version of Reservations Sales QUEST
Doug Kennedy | February 1, 2022
First In A Series: Hotel Sales and Hospitality/Guest Services Topics To Follow Later This Year Ft. Lauderdale, FL - February 1, 2022 - KTN, the lodging industry’s best source for training in the topic areas of reservations sales, hospitality and guest service excellence, and hotel sales team training, announced the first in a series of online, (self-study) versions of its menu of training programs. “Finally, the learning platforms have evolved to the point where we created a truly engaging, multimodal learner experience,” said KTN President Doug Kennedy. While most online courses are still limited to a series of narrated slide decks...
Nobody Asked Me, But… No. 260: Hotel History: Terminal City, The Roosevelt Hotel and The Postum Building, New York
Stanley Turkel | January 25, 2022
By Stanley Turkel, CMHS Hotel History: Terminal City (1911) Terminal City originated as an idea during the reconstruction of Grand Central Terminal from the old Grand Central Station from 1903 to 1913. The railroad owner, the New York Central and Hudson River Railroad, wished to increase capacity of the station’s train shed and rail yards, and so it devised a plan to bury the tracks and platforms and create two levels to its new train shed, more than doubling the station’s capacity. At the same time, chief engineer William J. Wilgus was the first to realize the potential of selling air rights, the right to build atop the now-undergr...
The Relationship Between Teaching and Management
Dean Inès Blal | January 12, 2022
By Dean Inès Blal While it might seem rather counter intuitive, gaining some teaching experience can boost a manager’s skill set. We all had a teacher that marked our lives. Equally we can recall a manager who influenced our personal path. Both professions offer a unique way to impact others. Yet, because we tend to dissociate our experience in school from the one on our workplace, we don’t often make this connection. Beyond this common influence role here are the 4 ways in which teaching can nurture our management and ultimately leadership skills. 1. Effective motivation One of the main challenges when teach...
Nobody Asked Me, But… No. 259: Hotel History: The Greenbrier, White Sulphur Springs, West Virginia
Stanley Turkel | January 3, 2022
by Stanley Turkel, CMHS Hotel History: The Greenbrier (682 rooms) The original hotel, the Grand Central Hotel, was built on this site in 1858. It was known as "The White" and later "The Old White". Beginning in 1778, people came to follow the local Native American tradition to "take the waters" to restore their health. In the 19th century, visitors drank and bathed in the sulphur water to cure everything from rheumatism to an upset stomach In 1910, the Chesapeake and Ohio Railway purchased the historic resort property and embarked upon a major expansion. By 1913, the railroad had added The Greenbrier Hotel (the central section of t...
AHLA Foundation Awards $175,000 to Community Groups in Los Angeles, New Orleans, Orlando, and Washington DC to Train Opportunity Youth
The AHLA Foundation | December 23, 2021
WASHINGTON – December 23, 2021 – The AHLA Foundation today announced it is awarding $175,000 in total to community-based organizations that help change the lives of Opportunity Youth by preparing them for future careers in hospitality. Through a combination of continued and newly started partnerships, the AHLA Foundation will join forces with organizations in Los Angeles, New Orleans, Orlando, and Washington DC to help train an estimated 370 youth for hotel jobs. These recently awarded grants are part of the reinvigorated Empowering Youth Program (EYP) – an effort focused on engaging, educating, and advancing new talent in hospitality....
HFTP and NCA Publish Resource: “Comprehensive Practices in Club Cybersecurity”
NCA | December 14, 2021
AUSTIN, TX — December 13, 2021 — Hospitality Financial and Technology Professionals (HFTP®) and the National Club Association (NCA) have partnered to develop a resource designed to provide members with a detailed guide on data and network security. “Comprehensive Practices in Club Cybersecurity” is a full-range report that helps club leadership identify cybersecurity risks, data regulation review, the tools to protect against cyberthreats, IT governance best practices, and response guidance in case of a breach. “As the number of cyberattacks continue to rise and threaten businesses and institutions nationwide, the imp...
U.S. Travel and Tourism Diversity Matters Announce Partnership
U.S. Travel Association | December 8, 2021
WASHINGTON — December 8, 2021 — The U.S. Travel Association and Tourism Diversity Matters announce a new strategic partnership that will strengthen the association’s focus and support of the industry on issues related to diversity, equity and inclusion (DEI) and provide greater access to Tourism Diversity Matters’ subject matter expertise, research and resources. Tourism Diversity Matters was founded in 2021 to address blind spots in ethnic disparities within the tourism and events industry while providing these industry leaders with resources and tactics to develop more effective DEI strategies to engage, recruit and retain a dive...
Cloudbeds Horizon Launches to Empower Hospitality Schools to Upskill Students in Cloud Technology
Cloudbeds | December 8, 2021
Cloudbeds’ new educational partners program begins following a successful pilot with EHL, the world’s most prestigious hospitality management school (SAN DIEGO) — Cloudbeds, the hospitality industry’s fastest-growing technology provider, announced the launch of Cloudbeds Horizon, a new educational partners program designed to empower hospitality’s future leaders with modern technology skills and innovation. Cloudbeds Horizon launches following a successful pilot program with EHL, the world’s most prestigious hospitality management school. Cloudbeds Horizon partners with hospitality schools and universities worldwide to provi...
Nobody Asked Me, But… No. 258: Hotel History: The Willard Hotel, Washington, D.C.
Stanley Turkel | December 7, 2021
by Stanley Turkel, CMHS Hotel History: Willard Hotel (394 rooms) The Willard InterContinental Washington, commonly known as the Willard Hotel, is a historic luxury Beaux-Arts hotel located at 1401 Pennsylvania Avenue NW in downtown Washington, D.C. Among its facilities are numerous luxurious guest rooms, several restaurants, the famed Round Robin Bar, the Peacock Alley series of luxury shops, and voluminous function rooms. Owned by InterContinental Hotels & Resorts, it is two blocks east of the White House, and two blocks west of the Metro Center station of the Washington Metro. The National Park Service and the U.S. Department o...
Nobody Asked Me, But…. No. 257: Hotel History: El Tovar & Hopi Gift Shop
Stanley Turkel | November 16, 2021
by Stanley Turkel, CMHS Hotel History: El Tovar Hotel (95 rooms) and The Hopi House Gift Shop One hundred and sixteen years ago, two architectural jewels opened in the Grand Canyon National Park: the 95-room El Tovar Hotel and the adjacent Hopi House Gift Shop. Both reflected the foresight and entrepreneurship of Frederick Henry Harvey whose business ventures included restaurants, hotels, railroad dining cars, gift shops and newsstands. His partnership with the Atchison, Topeka and Sante Fe Railway introduced many new tourists to the American Southwest by making rail travel and dining comfortable and adventurous. Employing many Native-A...
Leader in Group Sales Data Insights Launches Knowland Academy
KNOWLAND | October 28, 2021
Content-rich platform offers easily consumable training modules to help hotels with fast onboarding and upskilling of new and returning sales teams ARLINGTON, VA — October 28, 2021— Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, today launched Knowland Academy, a new way for customers to learn its platform, quickly, easily and in a self-paced environment. Visit academy.knowland.com to see the user portal. Knowland Academy was developed to deliver training in bite-sized, consumable videos, articles, notes on new releases and more, streamlining four weeks of user training...
Nobody Asked Me, But… No. 256: Hotel History: Severin Hotel Indianapolis, Indiana
Stanley Turkel | October 27, 2021
by Stanley Turkel, CMHS Hotel History: Severin Hotel (424 rooms) The original Hotel Severin opened in 1913 when it replaced the Grand Hotel of Indianapolis. Its location directly across Jackson Place from the Union Station made it the favorite hotel for passengers on the 300 daily trains. It was built by Henry Severin, Jr., the heir to a wholesale grocery fortune, with help from real estate developers Carl Graham Fisher and James A. Allison, who had built the famed Indianapolis Motor Speedway. The hotel was designed by Vonnegut and Bohn, an architectural firm active in early to mid-twentieth-century Indianapolis. When Bernard Vonnegut, ...
Hong Kong Poly Conducts Empirical Study on Adoption of Ecotechnology in Hotels
PolyU's School of Hotel and Tourism Management | October 22, 2021
From smart room key systems to robot concierges, advanced technologies are now the norm in many hotels. In a world on the brink of climate crisis, environmental technologies should be no exception. Curiously, however, the hospitality industry is lagging behind in its adoption of eco-friendly technologies. In the first empirical study of its kind, Dr Eric Chan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and two co-researchers asked what exactly is holding hoteliers back in their quest to “go green”. Their findings will prove invaluable as the industry takes its next steps towards a smarter a...
Lately, Hotels Seem to Be Falling Short on the People Parts
Doug Kennedy | October 7, 2021
By Doug Kennedy At the time of this writing, I’m on a plane ride back from attending four lodging industry conferences in 10 days, which caused me to be staying at four different large, branded hotels in Minneapolis, Dallas and San Antonio, all of which were close to the convention centers. While all of the staff I encountered were polite and efficient, their service style was overall reactive and not proactive. Notably absent were some core essentials of hotel hospitality excellence that used to be part of “Hotel 101” orientation. Much has been written about the challenges of finding qualified staff, but in each encounter, ther...
FAU’s Peter Ricci Wins 30th Annual ‘South Florida Tourism Professional of the Year’ Award
Florida Atlantic University: | October 7, 2021
Free Online Certificate During Pandemic Helped Tens of Thousands Worldwide BOCA RATON, FL – October 7, 2021 – Peter Ricci, Ed.D., director of Florida Atlantic University’s hospitality and tourism management program, was named the 30th annual South Florida Tourism Professional of the Year by the Academy of Hospitality & Tourism (AOHT). Judges were asked to consider the seven finalists’ responses to the COVID-19 pandemic, an area where Ricci shined. In March 2020, at the start of the pandemic, he organized a free online certificate offered by FAU’s College of Business that allowed industry professionals who were fur...
Nobody Asked Me, But… No. 255: Hotel History: Shelton Hotel, New York
Stanley Turkel | October 5, 2021
by Stanley Turkel, CMHS Hotel History: Shelton Hotel, New York, N.Y. (1,200 rooms) Few skyscrapers were as admired as the 1924 Shelton Hotel, at Lexington Avenue and 49th Street, now the New York Marriott East Side. Critics agreed that its picturesque 35-story façade and unusual setback design pointed the way of the future for the skyscraper. The Shelton was built by the architecturally ambitious developer James T. Lee, who was also responsible for two luxurious apartment houses: 998 Fifth Avenue of 1912 and 740 Park Avenue of 1930. He was the grandfather of Jacqueline Kennedy Onassis, born Jacqueline Lee Bouvier. Mr. Lee’s vis...
Purdue to Rename Hospitality School as White Lodging – J.W. Marriott, Jr. School of Hospitality and Tourism Management
White Lodging | October 5, 2021
WEST LAFAYETTE, IN — October 5, 2021 — White Lodging, one of the leading hospitality development and management companies in the United States, is enhancing the development of the next generation of hospitalitarians as part of the White family’s significant continued support of Purdue University. In addition, Purdue University trustees voted Friday (Oct. 1) to rename the School of Hospitality and Tourism Management in honor of the White family’s longstanding financial and in-kind support. At the request of Bruce White, White Lodging’s founder and CEO, the school’s name will also honor the career and contributions of J.W. “Bi...
TraknProtect Receives Bronze “Leader in Freedom” Award From Safe House Project for Collaborative Efforts to Combat Domestic Child Traffick...
TraknProtect | September 28, 2021
Chicago, IL - September 28, 2021 - TraknProtect, a leading employee safety button provider for several major hotel brands, has received the Bronze "Leader in Freedom" award from the national anti-trafficking organization, Safe House Project, for the work carried out through training and education to combat domestic child trafficking. “It is important that we all take responsibility for the fight against human trafficking. Major hotel brands have made a commitment to educate their employees to combat human trafficking as part of the AHLA 5-Star Promise. But we as suppliers and vendors need to also be part of the solution. We travel as muc...
Nobody Asked Me, But… No. 254: Hotel History: St. Regis Hotel
Stanley Turkel | September 14, 2021
by Stanley Turkel, CMHS Hotel History: St. Regis Hotel (550 rooms) In 1904, Colonel John Jacob Astor broke ground for the building of the St. Regis Hotel at the corner of Fifth Avenue and 55th Street, in the most exclusive residential section of New York at the time. The architects were Trowbridge and Livingston who were based in New York. The firm’s partners were Samuel Beck Parkman Trowbridge (1862-1925) and Goodhue Livingston (1867-1951). Trowbridge studied at Trinity College in Hartford, Connecticut. On his graduation in 1883, he attended Columbia University and later studied abroad in the American School of Classical Studies i...
NCC and Penn State Sign Hospitality Management Transfer Agreement
Northampton Community College | August 30, 2021
Northampton Community College (NCC) students seeking a four-year bachelor's degree in hospitality management can now add Penn State Berks or the School of Hospitality Management in the College of Health and Human Development at Penn State University Park, to their list of possible schools at which they can pursue their academic degree in hospitality management. Leaders from Penn State and NCC signed a transfer and articulation agreement this spring. The agreement establishes a program-to-program enrollment articulation agreement in hospitality management. NCC students who successfully complete the requirements for an associate program w...
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