Hotel Online Special Report 
Preferred Hotels & Resorts Anticipates Service Improvements Within Reservation Functions with Web-based Reporting of Test Call Data from Statability Ft. Lauderdale, FL – November 8, 2000 – Preferred Hotels & Resorts, a global brand of 110 independent luxury hotels and resorts, has chosen HSA International, along with its strategic alliance partner Statability, to provide web-based reporting of test call data for its affiliate members, as well as its central reservations offices. Deena Viverito, Vice President of Reservations Services for Preferred, states, “Each Preferred hotel already adheres to our rigorous Standards of Excellence™ quality assurance program to ensure top-level service with every guest stay. With the new service measurement and reporting capabilities enabled by the HSA/Statability alliance, Preferred can extend a service standard to the reservations function as well.”
This online test call system will allow members to instantly access results 24 hours a day, 7 days a week. After a call is placed, the information is e-mailed to the individual property and posted to a web site where an individual agent’s score, as well as hotel, property type, and organization totals and comparison data can be reviewed. This allows performance issues that affect revenues to be dealt with on a timely basis.
These web reporting features, along with the ability to place test calls in virtually all major languages, are particularly beneficial for international properties. Since results go out around the globe instantly, associates in any country can be coached immediately on a mystery call that was placed in the United States.
Doug Kennedy, President of HSA, stated, “Traditionally, managers at independent properties have not had a source for
Statability Provides Innovative Reporting Tools That Are Delivered Via The World Wide Web. These Reporting Systems Enable All Levels Of Management At A Company To Quickly And Easily Tap Into The Company’s Business Results To Gain The Instantaneous Knowledge They Need To Make Decisions About How To Improve Their Operation. benchmarking associates’ performance. Now, Preferred members will have the ability to benchmark their performance against other Preferred properties based on criteria and property type, or performance level. A Property Ranking Report, which positions property scores from highest to lowest, can even serve to challenge the competitive spirit of the properties.”
Preferred Hotels & Resorts Worldwide, headquartered in Chicago, IL, is a global stockholder-owned distribution brand of more than 110 independent luxury hotels and resorts.
HSA International specializes in the design, development and delivery of training programs, products and services created especially for the hospitality industry; including workshops, seminars, mystery calls, workplace displays and job aids, operations manuals and other tools for human resources development.
Statability provides customized reporting packages that are delivered via the World Wide Web. These reporting tools enable all levels of management to quickly and easily tap into the company’s business results. This instantaneous knowledge allows managers at all levels of the organization to make informed decisions to improve their operation.
These web reporting features, along with the ability to place test calls in virtually all major languages, are particularly beneficial for international properties. Since results go out around the globe instantly, associates in any country can be coached immediately on a mystery call that was placed in the United States.
Doug Kennedy, President of HSA, stated, “Traditionally, managers at independent properties have not had a source for
Statability Provides Innovative Reporting Tools That Are Delivered Via The World Wide Web. These Reporting Systems Enable All Levels Of Management At A Company To Quickly And Easily Tap Into The Company’s Business Results To Gain The Instantaneous Knowledge They Need To Make Decisions About How To Improve Their Operation. Statability Provides Innovative Reporting Tools That Are Delivered Via The World Wide Web. These Reporting Systems Enable All Levels Of Management At A Company To Quickly And Easily Tap Into The Company’s Business Results To Gain The Instantaneous Knowledge They Need To Make Decisions About How To Improve Their Operation. Contact: HSA International 1601 North Palm Avenue, Suite 211 Pembroke Pines, FL USA 33026 USA TOLL FREE: (800) 432-7302 [email protected] http://www.hsainternational.com Also See On-property Reservations Departments and Regional Call Centers at Starwood Hotels & Resorts Monitored by HSA International and Statability / August 2000 IndeCorp Created by Preferred Hotels & Resorts to Protect the Vitality of the Independent Hotel / Sept 2000